Hotel Mesra Haiwan Peliharaan di Beijing

Our stay at the courtyard in Beijing was honestly one of the highlights of our trip. From the moment we arrived, the lady boss and her husband made us feel like we weren’t just guests—but part of their home. What truly stood out was how they went above and beyond in the most genuine way. She helped wash our clothes and even hung them to dry without us asking—something we didn’t expect at all, especially while traveling with kids. As a mom, that meant so much to me. She also took time to help with my children and even lent them toys, which instantly made them feel comfortable and happy. On our very first day, she even offered to drive us in her own car to the park—and not just drop us off, but wait for us too. That kind of kindness and effort is so rare, especially when you’re in a different country. What touched me even more was how thoughtful she was with my kids. She offered to help buy fruits for them, and when my daughter wasn’t feeling well (which usually happens to her when we travel abroad), she even helped us get the medicines we needed. That level of care felt so personal and sincere—it truly meant a lot to our family. Also, we have to mention how amazing the room itself was. It was so well-equipped with modern features—especially the comfort room, which had a heater and an automated toilet bowl (super convenient, especially in the cold weather!). The entire space was also very spacious, which made such a big difference for us as a family traveling with kids. We had enough room to move around, organize our things, and just feel comfortable overall. It really added to how relaxing and enjoyable our stay was. 💛 We booked this place hoping for a comfortable stay, but what we got was so much more—warmth, care, and genuine hospitality. I’m just so happy we chose to stay here. Truly unforgettable. 💛

The owner was super friendly and helped us from the moment we arrived until we left. The room was clean, the bed was comfortable, and the location is in one of the best areas of Beijing 5* We will be back for sure.

So incredibly impressed- our best hotel stay in China to date. Such beautiful room design, furniture and colours - brand new only being built last year! Pool has a view of Universal Studios and so does the rooftop bar - so modern and cool - we enjoyed our very late dinner there on our first night. For our anniversary we were kindly gifted sweet fruit treats and had beautiful swans on our bed. Staff are excellent, professional and helpful. Genuinely hospitable and welcoming. They also speak great English and didn’t need to use a translation device with us. We will definitely recommend to family and friends!!

The location is stunning and the room is well-sized for a family, modern and well decorated/ furnished in a luxury style. The gentleman looking after us was friendly, kind and helpful in booking a car, as well quick to respond to questions. The evening meal was delicious and he took us to an interesting restaurant for lunch. Hygiene was a big issue for us. The house was filthy inside and outside and needs to be thoroughly cleaned and disinfected by a professional company. The BBQ area was so dirty it was unusable and we cleaned the outside table 3 times ourselves before using. Floors inside were filthy and only a dirty, old mop used to move the dirt around - no clean, hot water or cleaning materials were used. I threw one of the floor mats outside - these must be replaced and cleaned between guests! This meant I had to use towels on the floor to prevent slipping, which got really dirty. Staff should not wear outdoor shoes inside the property! Cupboards have greasy fingerprints all over them. There were bugs in the shower and in the curtains. I saw hair around the indoor bathtub, but didn’t use it. A thorough clean with soapy, hot water BEFORE guests arrive is required, as it’s below the common standards in China that we’ve observed while traveling (including in some budget hotels). Breakfast was delivered to the property, but it was tiny and plain. We had just come from a budget hotel that had cleaner rooms and a more substantial breakfast provided. The ‘hot springs’ are from a water tank at the back. Showers are okay but would benefit from a water pump to improve the pressure. Beds are fine, if a little on the soft side for us, but that’s a personal preference. Overall, this could be a beautiful, luxury stay, and the gentleman was so helpful and kind. However, it is important that the hygiene and breakfast is improved, especially as the pricing is on the high-end, and so guests will expect more in terms of quality. We won’t return, unfortunately.

We had an amazing staycation at this hotspring resort. I was very impressed with the customer service we recieved. Everyone was incredibly kind and went out of their way to help. The staff has clearly had 5 star training. I would like to make particular note of Mr. Lee at the front desk. Upon check-in, he served us and acknowledged that not all the staff spoke English and that we should contact him directly over Wechat if we needed anything. On several occassions I contacted him and he was prompt and curtious. He was a great ambassador for the hotel. For example, room service forgot chicken on on salad, and he promptly pologized and arranged for two new compelmentary salads to be sent (i believe this was an oversight as the hotel was very busy with a special chiristmas dinner that night). It is common in Beijing for hotel staff not to speak English, however we did found several memebers of staff that did. For example. when we went to the dining hall, they sent an English speaker over to help us. Further, the dining hall manager checked in with us and personally cleared plates away. Buffet breakfast was above average with western and chinese food. Also, when ordering room service, though they did not speak English, they sent someone to our room with a menu so that we could point to the items we wanted. Overall, the hotel is new and to Western standards of cleanliness and quality. Beds and pillows were comfortable. We were with my 2 month old baby and my 85 year old father, all generations enjoyed our time. The hot springs were very clean (not always the case in China) and they were alongside swimming pools with kids climbing apparatice and water ball pit. It was also nice that there were complementary refreshments (snacks and drinks) at the hot springs. In the winter air, the outdoor hotsprings were great. Finally., though it wasnt a huge attraction, its nice to see the lammas, chicken and horses. Overall, I could not recommend this place more. I will defintely stay again.

This hotel deserves a five-star rating! Upon arrival, the staff warmly welcomed us, and the check-in process was smooth and efficient. The room was spacious, with excellent lighting, and every detail was immaculately clean. The bedding was soft and comfortable, and I slept soundly at night. The breakfast was varied and authentic. Staying here is like being at home, with meticulous and thoughtful service. It's the perfect choice for travel, and I've already recommended it to my friends.

Bilik bersih dan bersih. Adalah sangat disyorkan untuk tinggal di hotel selama satu malam apabila membawa orang tua dan kanak-kanak mendaki Tembok Besar Mutianyu. Kenderaan boleh memandu terus ke kawasan pemandangan, menjimatkan masa beratur untuk bas ulang-alik. Lebih-lebih lagi, terdapat sangat sedikit orang yang memanjat Tembok Besar pada sebelah petang. Anda boleh menaiki kereta kabel tertutup sekali pada sebelah petang, turun sebelum jam 6 untuk berehat dengan baik selepas makan malam, dan menaiki kereta kabel yang tidak ditutup lagi selepas sarapan pagi keesokan harinya. Seronok sangat nak naik naik skuter turun. Kakitangan meja depan hotel dan restoran sangat bersemangat. Secara keseluruhannya, hari pertama di Beijing adalah pengalaman yang sangat baik!

I'm surprised that I have a washing machine. The convinient store in ground floor cater enough for what I need. The eating outlets nearby is superb. Nice.

Not worth the price and disappointing - I booked this place after looking at the images on the website, they looked very convincing. So I booked it for me and my wife to spend a relaxing day looking at the peaceful mountains and forest. However those pictures were quite misleading. The hotel is a compound of lackluster buildings build to a mountain side right next to the road. The view is nothing like in the website photos but quite mediocre. The room was quite good and modern. Which was the only plus point. Also the smart toilet and bathroom with the bathtub was nice, but it was evident the hotel staff needs to learn more about housekeeping. It seems like they were penny pinching. The bedsheets had holes in them, no glasses to drink water, only two water bottles and only two packs of coffee. Very very disappointing for the price I paid for one night. Furthermore although it says 24 hours concierge service，after 9 pm they stop responding to messages on wechat. I asked in Chinese to send some water bottles and glasses but they didn't respond. Very unprofessional. The breakfast was also pretty basic. Not even fresh juice, just a typical Chinese breakfast you will find in any low budget hotel. The swimming pool was so so and dirty. Other amenities were for kids, so I can't comment on those. Overall the hotel is very mediocre and not worth the money they are charging per night. I won't recommend this place to anyone as there are better places around this area for lesser price.

The hotel has a nice concept or safari theme but somewhat under delivered. The pictures were nice but I think these are old pictures as it definitely needs upkeep or we think due for renovation and cleanliness of the surrounding needs more manpower. Pool is questionable and not inviting. Plus side: Very close to the great wall you can literally walk about 1km away to the gate. And the nearby grocery is a cheap way to buy local gifts to bring home. However you are far from the main Beijing City as in more than 1 hour by taxi and 2 hours if you get caught in the rush hour of beijing cost which cost about US$20 one way. The room is clean, big and decent for the price but really needs repair and I really question the security of the door as it was no secondary lock. The hot water is plenty, aircon is nice, internet is ok, soap is great. Service: They are family run I think 3 or 4 people, they try to accommodate but unlike other hotels in China, they don't try to utilize tech to translate. I understand they are kinda old. They don't automatically make up the room even though we stayed for 3 nights. so our garbage filed up. But we are ok with it. They were waiting even though we arrived at 2am which we appreciated. And the iced coffee is nice. Bad: Food maybe it is not our preferred taste. It is definitely not a buffet and we only eat once. You have alternative restaurants across the street or in the Great Wall commercial area but it is expensive. So will we recommend it, maybe. Yes, if you want a quiet place to unwind and want to explore the great wall for more than a day. no, if you want to explore beijing, it is far from the city and conscious of cleanliness and upkeep.