Hotel Hot Springs di Beijing

From the moment we arrived, the staff came out to greet us in such a friendly and welcoming manner. During check-in they added us to a WeChat group and provided lots of useful information to help make our stay enjoyable, including nearby restaurants and local attractions. We could speak enough Chinese to get by, but even if you only speak English it would still be manageable as one of the staff members speaks some English. If needed, using a translation app was never a problem because all of the staff were patient, friendly, and always willing to help. One thing that really stood out was that they disinfected the hot spring right in front of us before use, which was a really nice touch and made us feel reassured that everything was clean. The entire room was spotless, including the sauna room, shower and bathroom. They also provided free TV services for our child, which was great for relaxing in the evening. I went to get some beers from the front desk and they insisted we didn’t need to pay. Later on, there was free BBQ with complimentary food and drinks, which we were not expecting at all. The staff were amazing throughout the stay. They even helped look after our child while we were eating, and brought breakfast directly to our door when requested. Breakfast itself was excellent with a good variety of food. The only small thing was there wasn’t any juice available, but honestly it was such a minor issue that I completely forgot about it afterwards. The 阿姨 was incredibly warm and friendly, just a genuinely lovely person, along with the owners and the rest of the staff. Everyone made us feel truly looked after. This is honestly one of the best hotels I’ve ever stayed in. It’s also in a fantastic location — only around a 15-minute walk downhill to a quieter section of the Great Wall, and about a 20-minute taxi ride to Badaling Great Wall. When we left, they gave us dates as a way to say thank you for staying at their hotel and to welcome us back again in the future. I would highly recommend staying here and would happily return again.

The location is stunning and the room is well-sized for a family, modern and well decorated/ furnished in a luxury style. The gentleman looking after us was friendly, kind and helpful in booking a car, as well quick to respond to questions. The evening meal was delicious and he took us to an interesting restaurant for lunch. Hygiene was a big issue for us. The house was filthy inside and outside and needs to be thoroughly cleaned and disinfected by a professional company. The BBQ area was so dirty it was unusable and we cleaned the outside table 3 times ourselves before using. Floors inside were filthy and only a dirty, old mop used to move the dirt around - no clean, hot water or cleaning materials were used. I threw one of the floor mats outside - these must be replaced and cleaned between guests! This meant I had to use towels on the floor to prevent slipping, which got really dirty. Staff should not wear outdoor shoes inside the property! Cupboards have greasy fingerprints all over them. There were bugs in the shower and in the curtains. I saw hair around the indoor bathtub, but didn’t use it. A thorough clean with soapy, hot water BEFORE guests arrive is required, as it’s below the common standards in China that we’ve observed while traveling (including in some budget hotels). Breakfast was delivered to the property, but it was tiny and plain. We had just come from a budget hotel that had cleaner rooms and a more substantial breakfast provided. The ‘hot springs’ are from a water tank at the back. Showers are okay but would benefit from a water pump to improve the pressure. Beds are fine, if a little on the soft side for us, but that’s a personal preference. Overall, this could be a beautiful, luxury stay, and the gentleman was so helpful and kind. However, it is important that the hygiene and breakfast is improved, especially as the pricing is on the high-end, and so guests will expect more in terms of quality. We won’t return, unfortunately.

We had a wonderful stay at Secrets of the Magicians near Beijing Universal Studios! The place is beautifully decorated with Harry Potter-themed items everywhere — newspapers, photos, brooms, and even Harry Potter outfits — which made the experience extra magical and fun. The staff were incredibly kind and helpful throughout our stay. They provided free rides to Universal Studios, which was so convenient. They also went above and beyond by driving me several times to pick up items I had purchased online. Their hospitality truly made us feel welcomed and cared for. We had a fantastic experience staying here and would highly recommend this place to anyone visiting Beijing Universal Studios!

We had an amazing staycation at this hotspring resort. I was very impressed with the customer service we recieved. Everyone was incredibly kind and went out of their way to help. The staff has clearly had 5 star training. I would like to make particular note of Mr. Lee at the front desk. Upon check-in, he served us and acknowledged that not all the staff spoke English and that we should contact him directly over Wechat if we needed anything. On several occassions I contacted him and he was prompt and curtious. He was a great ambassador for the hotel. For example, room service forgot chicken on on salad, and he promptly pologized and arranged for two new compelmentary salads to be sent (i believe this was an oversight as the hotel was very busy with a special chiristmas dinner that night). It is common in Beijing for hotel staff not to speak English, however we did found several memebers of staff that did. For example. when we went to the dining hall, they sent an English speaker over to help us. Further, the dining hall manager checked in with us and personally cleared plates away. Buffet breakfast was above average with western and chinese food. Also, when ordering room service, though they did not speak English, they sent someone to our room with a menu so that we could point to the items we wanted. Overall, the hotel is new and to Western standards of cleanliness and quality. Beds and pillows were comfortable. We were with my 2 month old baby and my 85 year old father, all generations enjoyed our time. The hot springs were very clean (not always the case in China) and they were alongside swimming pools with kids climbing apparatice and water ball pit. It was also nice that there were complementary refreshments (snacks and drinks) at the hot springs. In the winter air, the outdoor hotsprings were great. Finally., though it wasnt a huge attraction, its nice to see the lammas, chicken and horses. Overall, I could not recommend this place more. I will defintely stay again.

We had an absolutely amazing experience at this hotel. The property is huge, with so many play areas for kids—which we loved the most. Our room wasn’t very big, but it had everything a small family needs, and most importantly, it was spotlessly clean. Housekeeping came every day to clean the bathroom and refill drinks, snacks, and other amenities free of charge. We were truly impressed by how generous this hotel is. Above all, what stood out the most was the outstanding hospitality. A staff member named 李世龙 took care of us throughout our 7-day stay. He went above and beyond in every possible way—bringing us snacks from time to time, baby-proofing our bed (something we hadn’t even thought about), and helping us call taxis. On one occasion, when our credit card didn’t work, he even paid digitally on our behalf. His thoughtfulness and kindness made a huge difference to our stay. As guests from Europe, the only small downside for us was that the hotel is very large, and it took some time to get familiar with the layout and understand how things work, especially regarding the dining areas. However, 李世龙 and the rest of the staff were always incredibly kind and patient, guiding us whenever we needed help. Even though it was the cold season in Beijing, our stay at this hotel gave us so many beautiful memories and truly warmed our hearts. Thank you so much for everything—we sincerely look forward to staying here again someday.

Biliknya bersih dan sangat baik. Ia sangat dekat dengan pintu masuk Tembok Besar, mudah untuk berjalan kaki. Bagi warga asing yang tidak faham bahasa Cina, mungkin agak sukar untuk mencari kerana papan tanda hotel dalam bahasa Cina, jadi anda perlu melihat dengan teliti. Saya ingin mengatakan bahawa anda harus mencari lokasi bertentangan dengan jambatan yang menghala ke gerai tiket Great Wall.

Easy check in, friendly staff. The room was very big. The campus that the hotel was on was very quiet. It seemed like construction may have been started on the other buildings, but was never finished?

Commune by the Great Wall berada di lokasi yang sangat bagus hanya kira-kira 30 minit dari bahagian Badaling di Great Wall. Kakitangan di sini sangat membantu, terutamanya bagi seseorang yang tidak banyak berbahasa Cina. Kawasan ini agak jauh dari mana-mana perkhidmatan atau restoran lain, jadi melainkan anda mempunyai pengangkutan sendiri, kebanyakannya anda akan makan di hotel. Nasib baik, makanannya benar-benar lazat dan disediakan dengan sangat baik di restoran yang ditawarkan oleh hotel. Ia juga berada di kawasan semula jadi yang indah dengan banyak kawasan hutan yang bagus untuk diterokai betul-betul di luar bilik hotel anda. Yang sangat membantu dan membantu saya mendapatkan tiket dan teksi ke Tembok Besar Badaling.

Check in lines are long but service is good, HK lady was helpful too. I had a Mountain View balcony room, spacious and loved the tub. Bed is comfortable but the pillow quality and quantity could be improved. The lobby lounge terrace is nice for cocktails in the evening, food selection was big in the buffet restaurant, food was ok, surprisingly quiet and relaxing lunch even with a hotel full of families.

The room was clean and spacious. Breakfast was beautiful and tasty. Laoban was super friendly and did everything to accomodate us. He really made us feel welcome and granted us every wish. We used the hot (very hot) spring. The entrance to the great wall is just across the street. The restaurant is just next door and open most of the time. I defenetely recommend this hotel. What a pitty that we only planned to stay one night here. We were sad to say goodbye. (I also took a picture of the room with private courtyard. This was not our room. But we want to book one next time.)