Hotel Hot Springs di Beijing

From the moment we arrived, the staff came out to greet us in such a friendly and welcoming manner. During check-in they added us to a WeChat group and provided lots of useful information to help make our stay enjoyable, including nearby restaurants and local attractions. We could speak enough Chinese to get by, but even if you only speak English it would still be manageable as one of the staff members speaks some English. If needed, using a translation app was never a problem because all of the staff were patient, friendly, and always willing to help. One thing that really stood out was that they disinfected the hot spring right in front of us before use, which was a really nice touch and made us feel reassured that everything was clean. The entire room was spotless, including the sauna room, shower and bathroom. They also provided free TV services for our child, which was great for relaxing in the evening. I went to get some beers from the front desk and they insisted we didn’t need to pay. Later on, there was free BBQ with complimentary food and drinks, which we were not expecting at all. The staff were amazing throughout the stay. They even helped look after our child while we were eating, and brought breakfast directly to our door when requested. Breakfast itself was excellent with a good variety of food. The only small thing was there wasn’t any juice available, but honestly it was such a minor issue that I completely forgot about it afterwards. The 阿姨 was incredibly warm and friendly, just a genuinely lovely person, along with the owners and the rest of the staff. Everyone made us feel truly looked after. This is honestly one of the best hotels I’ve ever stayed in. It’s also in a fantastic location — only around a 15-minute walk downhill to a quieter section of the Great Wall, and about a 20-minute taxi ride to Badaling Great Wall. When we left, they gave us dates as a way to say thank you for staying at their hotel and to welcome us back again in the future. I would highly recommend staying here and would happily return again.

The location is stunning and the room is well-sized for a family, modern and well decorated/ furnished in a luxury style. The gentleman looking after us was friendly, kind and helpful in booking a car, as well quick to respond to questions. The evening meal was delicious and he took us to an interesting restaurant for lunch. Hygiene was a big issue for us. The house was filthy inside and outside and needs to be thoroughly cleaned and disinfected by a professional company. The BBQ area was so dirty it was unusable and we cleaned the outside table 3 times ourselves before using. Floors inside were filthy and only a dirty, old mop used to move the dirt around - no clean, hot water or cleaning materials were used. I threw one of the floor mats outside - these must be replaced and cleaned between guests! This meant I had to use towels on the floor to prevent slipping, which got really dirty. Staff should not wear outdoor shoes inside the property! Cupboards have greasy fingerprints all over them. There were bugs in the shower and in the curtains. I saw hair around the indoor bathtub, but didn’t use it. A thorough clean with soapy, hot water BEFORE guests arrive is required, as it’s below the common standards in China that we’ve observed while traveling (including in some budget hotels). Breakfast was delivered to the property, but it was tiny and plain. We had just come from a budget hotel that had cleaner rooms and a more substantial breakfast provided. The ‘hot springs’ are from a water tank at the back. Showers are okay but would benefit from a water pump to improve the pressure. Beds are fine, if a little on the soft side for us, but that’s a personal preference. Overall, this could be a beautiful, luxury stay, and the gentleman was so helpful and kind. However, it is important that the hygiene and breakfast is improved, especially as the pricing is on the high-end, and so guests will expect more in terms of quality. We won’t return, unfortunately.

This is a fantastic place to stay and I would highly recommend it to anyone planning a trip to Universal Studio Beijing because it's very close to the park and offers a shuttle service by the hotel staff. The Harry Potter-themed decor makes this place unique, worthwhile, and truly memorable. Each room has bathrobes and equipment available for free loan to the park, which is a major highlight. The elderly staff member was very attentive, cheerful, and even drove us to the park or train station. There's a 500 yuan deposit required for check-in, which is refundable upon check-out. The place is located quite deep in a village, with no restaurants or food options nearby. If you plan to stay here, you'll need to eat your fill or bring your own supplies.

Bilik ini bersih dan kemas, kakitangan kaunter penerimaan tetamu mesra dan penuh perhatian, mata air panas sangat bersih, dan mata air panas sangat selesa untuk direndam. Halaman Keluarga Duan adalah ringkas dan elegan, rumah halaman tradisional Beijing Kakitangan perkhidmatan sering membersihkan untuk mewujudkan persekitaran hidup yang bersih dan indah untuk pelanggan. Bufet sarapan pagi kaya dengan kepelbagaian dan disajikan tepat pada masanya. Ia adalah perjalanan yang sangat menyenangkan semasa cuti Hari Kebangsaan Saya ingin mengucapkan terima kasih kepada kakitangan atas kerja keras mereka dan mencipta pengalaman hidup yang mesra untuk pelanggan.

Service was exceptionally excellent. The front office staff were extremely helpful. I really enjoyed the hotspring. The food was great. I am looking forward to my second trip back to the hotel. One night was not enough.

We had an absolutely amazing experience at this hotel. The property is huge, with so many play areas for kids—which we loved the most. Our room wasn’t very big, but it had everything a small family needs, and most importantly, it was spotlessly clean. Housekeeping came every day to clean the bathroom and refill drinks, snacks, and other amenities free of charge. We were truly impressed by how generous this hotel is. Above all, what stood out the most was the outstanding hospitality. A staff member named 李世龙 took care of us throughout our 7-day stay. He went above and beyond in every possible way—bringing us snacks from time to time, baby-proofing our bed (something we hadn’t even thought about), and helping us call taxis. On one occasion, when our credit card didn’t work, he even paid digitally on our behalf. His thoughtfulness and kindness made a huge difference to our stay. As guests from Europe, the only small downside for us was that the hotel is very large, and it took some time to get familiar with the layout and understand how things work, especially regarding the dining areas. However, 李世龙 and the rest of the staff were always incredibly kind and patient, guiding us whenever we needed help. Even though it was the cold season in Beijing, our stay at this hotel gave us so many beautiful memories and truly warmed our hearts. Thank you so much for everything—we sincerely look forward to staying here again someday.

Hotel room was great with ample space even for 3.Directly Connected to the hot spring which we can enjoy all day. Hence, you don't have to worry about cold weather. This hotel is near Daxing airport. Cost around 50 to 60 RMB by Didi app. Hotel breakfast has good selections, esp. The 煎饼 is nice. I also like the Chinese 小菜。Service is excellent , esp the waitress 杨丽彤 wo served our table. Good hotel choice for those who want to stay near airport but away from the buzzling city

Highly recommend this property, where language is a barrier this place made me feel easy and comfortable. esp Olivier at the reception, she was really helpful, love her positive approach and always smiling face. she was awesome. thank you Olivier and Hyatt for a wonderful stay.

Satisfied by the overall room condition. Clean and quiet. Friendly housekeeping staff. However, The queue and processing time for check-in are below satisfactory, we arrived after 5pm to avoid high flow period and still was in queue for more than 40 minutes, with only 4 other guests in front. Our booking included free in-room snacks, which were not provided in the room and we had to take initiative to contact trip.com's agent, who then (very efficiently) assisted to contact the hotel staff to arrange these snacks to be delivered to our room. Needed to say, if we hadn't done so, such service would not have been fulfilled from the hotel side. We acquired separate tickets for the hot spring facility located inside the hotel. The kids enjoyed the outdoor pools but the water lacked hygiene in some smaller pools, we encountered two cigarette butts disposed on the floor and individuals smoking nearby the outdoor pools which is definitely not kid friendly.

I had a very relaxing at this resort. It is very peaceful and tranquil and located only a one minute walk from the entrance to Mutianyu Great Wall entrance. The hosts were extremely pleasant and helpful and accommodating to all my needs. I stayed two nights, extending my one night stay just to further enjoy the peaceful surroundings. My room was spacious, fresh and very modern and the bed was extremely comfortable. Both nights, I ate at the restaurant attached to the hotel which may actually be owned by the same people as the hotel but not sure. The food was excellent and again the staff were very helpful and friendly. I had the trout which is the local dish. It was delicious. I would highly recommend this hotel for anyone wishing to visit the Great Wall experience the night before their adventure or to relax there having already done it. 💙