Penginapan Marriott di Beijing

30min from Beijing Capital International Airport. Booked through Trip.com cannot clock night with Bonvoy’s membership and privileges. Thus, service attitude is different or ambiguous, staying at mid-level floor. Requested to exercise least Bonvoy member privilege for late check out and it’s provided. This hotel has Marriott cafe and a Peking Duck restaurant but not noticing lounge. Opposite and next street from the hotel has varieties of Chinese restaurant which are clean and good to try.

萬豪一直是我出行的首選，設施好，佈局合理，服務熱情有禮。但這次入住懷柔萬豪，前台人員Echo的專業和熱情，讓我對萬豪品牌的認可又上了一個層次。 北京懷柔萬豪，大堂氣派，迎賓有理，房間佈局合理，寬敞且舒適，早餐豐富，待客熱情。但前台人員Echo從我們辦理入住的第一刻開始就無微不至地噓寒問暖、細心體貼地安排佈置，讓我們真正體會到賓至如歸的幸福感！ 感謝萬豪，感謝Echo

Satisfied by the overall room condition. Clean and quiet. Friendly housekeeping staff. However, The queue and processing time for check-in are below satisfactory, we arrived after 5pm to avoid high flow period and still was in queue for more than 40 minutes, with only 4 other guests in front. Our booking included free in-room snacks, which were not provided in the room and we had to take initiative to contact trip.com's agent, who then (very efficiently) assisted to contact the hotel staff to arrange these snacks to be delivered to our room. Needed to say, if we hadn't done so, such service would not have been fulfilled from the hotel side. We acquired separate tickets for the hot spring facility located inside the hotel. The kids enjoyed the outdoor pools but the water lacked hygiene in some smaller pools, we encountered two cigarette butts disposed on the floor and individuals smoking nearby the outdoor pools which is definitely not kid friendly.