Hotel dengan Sarapan pagi di Berlin

Relatively large hotel located in a convenient, central location with clean and modern, nice rooms. The room was very modern and fresh - perfect for an overnight stay in Berlin. Location of the hotel is pretty hard to beat - by public transport and restaurants, shops, bars, sights, etc. to see right in the immediate area.

very good location. service with no complain , very clean ! be attention that the hotel take 5% additional fee , that i couldn't know.

Grand Hyatt is nicely located and a well maintained property with pleasant staff. Greta Garbo Suite is lovely as is the Vox Bar with live music. Property has no parking garage but good Valet service. Everything in order and a spacious, comfortable property.

The hostel is very dirty. All the surfaces are sticky. There is a terrible stench in the rooms, toilets, corridors and lobby. Things forgotten by the previous tenants are lying around until they are thrown away by the current tenants. Mattresses are stained with brown stains, possibly menstrual blood (I was in the women's room). The pillows are crumpled and terribly uncomfortable. The beds stand so you can't fully open the window to air it out. The lobby is very noisy and smelly too, apparently there is no ventilation or it is blocked. Absolutely not recommended, even for 25€ a night! It's too much for this place.

We stayed at this hotel for 3 nights. Location is great! Walking distance to shopping street. The subway is only about 8 minute's walk away. The room looks a bit dated but generally its clean. We choose not to have our room clean daily. The breakfast spread is ok, but the staff are friendly. Overall, it's a very standard business hotel but nothing special in particularly.

The breakfast was excellent. I drink tea a lot and there were a variety of tea I could choose and I could choose to brew a cup or a pot of tea. They served different kind of eggs, including omelets. The room is very clean and well equipped with coffee maker and kettle.

Everything is perfect! Thank you Eric!You are very professional and thoughtful.Your warm service made our holiday wonderful! Our family will come back to the sweet hotel this year ❤️.

Awesome stay with the hotel. Staff were extremely professional and helpful when trip.com didn’t properly confirm the rooms with this hotel. The manager went above and beyond to help us resolve the issue . The rooms were stylish and clean and the location was within walking distance of many attractions and the transit system at Zoological Station

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

Sehr enttäuschend war der fehlende Kühlschrank. In einem 5 Sterne Hotel dürfte das selbstverständlich sein, ist ja oft schon in 3 Sterne Hotels üblich.