Hotel Butik Chitose

"The Good: - Room is big (enough for 3 person). - Toilet & Bathroom are Separated. - Have Stove, Microwave oven, utensils, etc. - Easy to rent car as there are many car rental shops nearby. - only 1 station from airport. The Bad: - No people stationed after office hours. Need to use tablet at reception to talk to a ”Cloud Receptionist” thru' web call. - Their speaking English is not bad but thru' web calls is not exactly clear. - The door safety guard lock is already broken (see picture) when we arrived. Reported to the ”Cloud Receptionist” but he is not able to help after having difficulties explaining to them especially the web cam is not working when I call. Unable to show them the photos. They asked me to email the photos to them but their email inbox is full & got delivery failure. After a long waste of time & knowing they are unable to help (they try to), we just forget it. Hoping that the PIN of our room door is not known by others as it is the only security that lock the door. - There is a step just before the ”beds” (which are just mattresses on the floor) caused many tripping. - No shops nearby that can buy food. The walk from Minami Chitose station is ok about less than 10mins but the ground is a bit uneven & empty at night. Not easy if luggage is big & alone."