Name: Eldorado Reno – A Caesars Rewards Destination
Address: Reno, United States
Rating: 7.8

United States

Las Vegas

Atlantic City

Reno

Stateline

Laughlin

I’ve stayed at the Flamingo hotel 4 times and I’d have to say for the money spent this time around it has put me off coming back ever again. 
No tea or coffee in the room, no drinking water (not even one bottle). Expensive “resort” fee per day with no “resort” to speak of. 
Food is expensive everywhere inside the hotel. 
The only thing it has going for it is the location. 
Entertainment is old. I mean Wayne Newton. Is he still alive?!
Small towels big enough for children only. 
This trip was the most expensive part of our trip around the world and we won’t he coming back. 
I used to live the Flamingo, but even in the non-smoking room I could smell cigarette smoke coming through the air conditioning. I had to pay extra because the check-in time is so late in the afternoon and we got there at 2, and because my room wasn’t available when I checked in I had to pay for an upgraded room. Even though the room I got was not a newly “renovated” room like the woman at the desk said it would be and ended paying $500 Australian more. Not happy and very eager to leave Vegas because of this disappointing stay.

The room was spacious and clean, and the hotel location was central. I just found the service to be lacking. For instance, there was no sign that the pool was closed during weekdays. I waited for some time when it was supposed to be open. It was only when I went to the reception that I found out about it, and that I could use the pool at Paris instead. It wasted my precious time.

The location is super convenient, right in a bustling area. It's across from the Bellagio, diagonally opposite Caesars Palace, and just a few hundred meters north to the LinQ Promenade.

Even though the hotel is a bit old, the facilities are still quite functional, offering great value for money. The commercial area downstairs is also vibrant and convenient. My only complaint is that the walk from the parking garage to the front desk is quite long, and it's a bit of a hassle dragging luggage over uneven ground.

Paying for parking at the front desk was cheaper, and you can just use your room key to exit the parking garage, which is really convenient.

I booked a room facing the Eiffel Tower, but at check-in, I was given a room on the backside instead.

The location was good as it was in the centre of the strip.

The check in was fast but they seemed to charge for every small thing and I felt the check in staff was trying to convince me to go for an upgrade 

The room was acceptable but they refused to give me a king bed ( even though it was available) and even though I requested them that I was travelling with my partner, I was told that as I had booked through Trip website I would have to pay additional USD 20  for king bed although the booking specifically said I would be provided if available- which it was, but they wanted extra payment and also I was provided room without a view because I refused an $ upgrade and I was told on the face that this was the case.

This is not a good policy- I can understand if nothing is available but if at the time of booking it was mentioned and If you are a couple and bed is available then they should consider.

The beds were ok and the shower was small but usable- better water pressure in the shower would have been good.

No basic amenities like other hotels such as coffee maker, fridge ( they asked $20 for fridge????) were provided in the room.

No late checkouts were allowed even for an hour - they asked $20 per hour for every hour over 11:00am- all other hotels I stayed in US consider slightly late checkouts.

The luggage storage facilities were good and the checkout was easy.

The lobby and casino area were intermingled and was full of **** smoke and smell.

So in summary the price is cheap but you get what you pay for.

First time in Vegas, stopped for 4 nights from Australia whilst heading to see family in USA.
Got an upgrade of suite as I mentioned it was my birthday.
Checkin was about 20 minutes in line but once it start at desk was smooth and efficient.
This Resort fee ($60) is just another way for Hotel to collect money. When asked what it was for I was told it’s for wifi, pool, gym and local calls.
I checked in at 4pm and pool closed from 5pm.
Got a refund for one day.
Suite was big but dusty. Mentioned to cleaner in morning after showing her areas thick with dust and she vacuumed. (Note: a free up-graded dust mean lowering of cleanliness).
Maintenance came to change AC filter.
Hotel gave me $75 meal voucher.
Hotel is bang on Strip.
Unless going to gamble/get drunk and party … the city of Vegas is expensive and disappointing .

PS
Andrew is a ‘freelance’ driver and so much cheaper to hire.
Paid $31 from airport to hotel (8 minutes ride).
Andrew was $15.
He will also take you to food shops etc for $10 to save  money if on budget and don’t want $20 burgers.

Well it’s Caesars palace! A phenomenal hotel in a great location right in the middle of the strip. The sheer size does mean you have to walk a lot depending on which tower you stay, and to the self car parking garage. The rooms itself were huge. I got the Augustus tower on floor 36 with a beautiful view of the strip road. The prices within the hotel were obscene however. The fact that parking is $20 dollars is genuinely crazy. They’ve practically outpriced any average traveller and has become crazy expensive throughout the city. Aswell as the prices in the rooms for a single bottle of water $8!!! The casinos were great and had a great atmosphere there (although I left with a net loss of $1200 😧) All in all, it was a great trip, and I can finally say, I stayed at Caesars Palace!!!!

I stayed 1 night before my 6 days tour and 2 nights after. Honestly, it was great, the location is so convenient, check-in and out are easy and the luggage service is great. However, on my first night. I asked for a blanket as I realised that there was no blanket but a bed sheet used as blanket... and it took an hour and I got more bed sheets apparently the blanket was out......On the 2 nights after the tour, the room is much better and I got the blanket instead of sheets without asking, but, I got charged weirdly....I only expected the resort fee of $55ish but I got charged $35ish which could be a good deal for me but it raised suspicion and I ended up being charged higher than the 2 nights resort fee, not much but what is the right amount I wonder....

The location couldn't be better. Minutes from the fountains and the heart of the strip. The room decor is aged but perfectly Vegas Chic! In-room amenities are poor. Even coffee will cost you $20!
Beware the see-through mirror in the shower; great for intimate couples, less good for family!

The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future.

As advertised.  Renovation in waterfront tower provided clean, updated modern amenities.

There were several fees that I didn’t expect such as $31 resort fee. $15 early check in fee for checking in at 2:00 rather than 4:00 and $10 for parking.
The place also needs updating. Two beds were standard size not queen size. 
Al things considered I would not be inclined to go back.

This quick overnight trip was to celebrate the birthday of my husband. We like staying at this hotel as the amenities and the close proximity to everything on the boardwalk is exceptional. The staff was nice and our room was nice as well. We had no issues. ￼

The sea view room has a view of the sea. The hotel is owned by a Japanese internet celebrity restaurant in New York. The ingredients are high-end and simple, and there are marble bathrooms. There are also disposable slippers in the room, which is available in high-end hotels. The coffee inside is made with very good coffee beans, and there are two Japanese chocolates, which are LAX brand. Check-in is in a specific room, and tea is also available.

Booked online a room for one night.  We stayed at the 20th gl of the Sky Tower.  The room was bigger than most other chain hotels.  The check-in & car parking were at different buildings.  Due to the surrounding one-way streets setup, it took us a while to figure out.

The room cost was separated into two portions, one paid to the booking agency (Trip.com) at reservation & the other to the Circus Circus at check-in.  At checkout, the hotel receipt showed an increase of $2.20 to the original cost when we booked online.  No reason was given to us for why.  So if you book the room similarly to what we did, do pay attention to the cost variation!

As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera.  I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way.  it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.

Was there for a event at events center hotel was very nice restuarants were great & fun , needs mini bars & usb plugs in rooms but other than that was very nice beautifully decorated for xmas

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