Name: Centara Nova Hotel Pattaya
Address: Pattaya, Thailand
Rating: 8.6

Thailand

Phuket

Bangkok

Pattaya

Koh Samui

Krabi Town

Japan

Osaka

We had a wonderful stay here! The room was spacious and comfortable. The check in staff was very kind to inform us that the bunk bed was designed for kids and offered to let us change the room if we found it unsuitable after our check in. But it served our needs well and we enjoyed the room nonetheless.

The pool facilities were amazing (even though we only used it for a short while). While we did not use all the facilities, but there seems to be lots of activities and facilities to try around the resort, you don't even need to step out to have a good time!

I must compliment the staff for their warm and friendly service. Kudos to Harry and the concierge staff, and Jezzi the check in team. And housekeeping staff who responded to our night call to help with the toilet. Their service was the highlight of our stay.

The location is great, just a short walk to Karon beach. Convenient stores and minimarts nearby, some restaurants/food stalls available as well.

I highly recommend Centara Karon and would come back again if I am in Phuket!

Pros: Excellent location, close to the beach, nice hotel environment, with children's entertainment facilities, and a rich breakfast.

Cons: The hardware facilities are a bit old, the lobby is quite low-end and very hot. There were no welcome drinks or towels upon check-in, instead, they had a Starbucks where you had to buy your own. For a family-friendly hotel, it's not very accommodating to children; we were charged an additional 4200 Thai Baht for 4 nights for a child not occupying a bed (whereas many other hotels in Phuket offer free stays for children). Furthermore, the hotel doesn't offer Chinese-speaking service. The check-in time is late and check-out time is early (3 PM check-in, 11 AM check-out), which goes against international norms.

Happy Holidays.
We have a long holiday with a very big room (2 bedrooms, 2 toilets and 1 big living room with a kitchen area) that is good and suitable for a family of 5 like us.
My children love the swimming pool, balcony, sports room and hotel cat. Good location, it is near the beach and food is within a short walking distance.

It is the first time for my children in Phuket. Everything is ok and safe for them. Good service, all reception staff are very friendly especially Khun Bou and a lady with long hair who has a beautiful smile and helped us a lot. We are happy to see the security at the entrance. They smiled and said ”Sawasdee karb” every time we passed by.

We like the sea views from both the bedrooms balcony and mountain view from the living room to have lunch and watch the sunset, no need to find any restaurant because we have everything from our rooms, just need to buy food from outside.

The few things that would be better if they can improve is the bathroom sink is too high for my little daughter, a lot of dried leaves in the pool and noises from the pubs which alerted us a few days but later we got used to it. 
But overall it is ok. Good  😊 😊 😊 😊 😊

The rooms are individual bungalows. If you book a sea view room, the ocean is right there as you open your door. (Though I had emailed well in advance to request a room with a good view, unfortunately, many trees still obstructed it.) I also observed that the sea views from rooms assigned to other guests, particularly Westerners, appeared to be better than those given to Chinese visitors.

The breakfast was quite a generic Western-style spread; after four days, I was completely fed up with it.

There were no convenience stores or supermarkets like 7-Eleven nearby, so food delivery was the only option.

On a positive note, the service was excellent. Even arriving at 1 AM, the staff were incredibly enthusiastic and helpful with the check-in process.

The hotel is good overall, and the staff were very friendly and helpful. However, there were a few issues during my stay. The washbasin in the room had some problems, which was a bit inconvenient. Also, the room was located far from the reception area, and I had to take a shuttle bus to get there, which made it less convenient when going back and forth. With a few improvements, this could be a great place to stay.

Our family (two adults and a three-year-old child) stayed in a villa, and it was wonderful! It's immediately obvious they recently opened it; the room still smells clean and freshly furnished. Everything is beautiful and spacious, and it's convenient that the parents have their own room.
The service is excellent; all the staff are smiling and helpful. They cleaned the room several times a day and brought delicious complimentary gifts.
They offer à la carte breakfasts in the restaurant for villa residents only, but you can also use the entire hotel's facilities, including breakfasts in the main restaurant. We had the à la carte breakfast, and it was plenty. There's a choice of Thai dishes and standard fare like avocado toast, Benedict, pancakes, omelets, and granola. You can also choose small snacks from the buffet.
From 5:30 PM to 7 PM, villa guests are offered complimentary cocktails with delicious snacks. Unlimited coffee and tea are also available. There's a playroom for kids, a large pool with slides, watering cans, buckets, and a playground. My son was thrilled ☺️
Probably the only downside is that they take a 5,000 baht deposit upon check-in. (No one warned us about this, but that wasn't what bothered us. It was the fact that the deposit is refunded upon check-out. We had an early flight, so we simply wouldn't have had the opportunity to spend that much Thai baht, but they accommodated us and returned the deposit the night before.)
Karon Beach is a 10-minute walk away, and there are tons of shops nearby, a 7-11, cafes, massage parlors, and everything else. I didn't want to leave. You're great. I hope you maintain the level of service.

I stayed at this hotel from Saturday to Tuesday and had a truly wonderful experience. The room was excellent — very clean, comfortable, and with great amenities. Before arrival, the team helped me organize a Valentine’s surprise for my wife, and everything was perfectly prepared: a beautiful bouquet of red roses, chocolates, snacks, and a bottle of champagne waiting in the room. It made our stay feel very special from the first moment.

One evening we had dinner at Red Sky on the 55th floor, and the view alone is worth the visit. The food, prepared by Chef Luca, was outstanding — well presented and full of flavor. What impressed me most was the care and attention from the staff. Since my wife is pregnant, they made sure to check what she could eat and adjusted the menu to suit her needs. That level of thoughtfulness made a big difference.

Breakfast was another highlight. The bakery section is simply amazing, with fresh croissants and baked goods coming out continuously. The flavors honestly reminded me of Italy. A special thank you to Executive Pastry Chef Francesco, who was present, attentive, and clearly passionate about what he does. It was a pleasure to see that kind of dedication.

Overall, a beautiful experience from start to finish. Highly recommended.

Overall service and experience with this hotel is excellent. Receive welcome from lobby staff upon arrival. Luggage were send to your room, while you proceed to reception to check-in. Room was tiny and clean. Lighting was good and sufficient. Toilet was clean, only issue was the water leaking out of the bath area after bathing. Can leave luggage at recep for storage after 12pm checkout. Ground staff was friendly and even follow up if your grab ride has arrived or not and chat with you. Whole 3d2n stay was good. I'm quite picky on hotel stays so i do recommend this hotel for everyone.

Hotel Centara Ladprao is a comfortable and well-located hotel in Bangkok, ideal for both business and leisure travelers. The rooms are clean, spacious, and well maintained, offering a relaxing stay after a busy day. Staff are polite, professional, and always ready to help, which makes the experience pleasant. The hotel has good facilities, including a swimming pool, fitness center, and several dining options with tasty food. Its direct connection to Central Plaza Ladprao mall and proximity to BTS/MRT stations make getting around very convenient. Overall, it offers great value, comfort, and accessibility for visitors to Bangkok.

The whole stay was great. The rooms are clean and the bed is comfortable. We just only had a problem with the bathroom door as it keeps getting stuck when we open and close it and there’s a gap which is gave us some privacy concerns but overall we ha d a great stay. Their breakfast is also really good with lots of options to choose from. We enjoyed the pool, too! Will come to stay here again.

Convenient for visa extension as directly connected to Government complex (Immigration) under one roof.  Front desk, housekeeping efficient and friendly.  Parking guard Gf was the opposite.  Told us to turn inside the building though we have informed him we booked into the hotel and made us going around for the first 2 floors only to find out all parking lots have been permanently blocked off.  Upon our distressed   final approach, we were told to go to 4f where bridged directly to the hotel building.  Otherwise, could have been a comfortable stay.

Family of 4.
2 adults and 2 children ages 5 and 2. 
This resort was perfect for us. The kids enjoy all the amenities and the staff were amazing. Every single one of the staff made us feel welcomed and were friendly to us and the kids. 
The resort provide free shuttle to Jomtien Beach which was great. 7/11 was about 500 meters from the hotel. Overall it was a great resort, the only downside is that I wish it was closer to 7/11 so there's options for snacks and foods. Eating at the resort everyday can hurt the wallet a bit. 
We ended up going to the 7/11 when we visit jomtien Beach using the free shuttle and bring stuff back to the resort. 
Great resort overall, we will visit again.

Despite being very friendly and courteous, housekeeping is a letdown. There was a dead insect n the room for three days and It wasn't swept up. Toilet also had some filth that wasn't cleaned up over the last four days. This just showed that there was no sweeping or vacuuming done at this hotel. The toilet bowl and floor wasn't cleaned at all.

GREAT stay again @ my preffered hotel at Pattaya. 
Closed by Central Pattaya, Soi 6 , Beach-Road, Soi Bhuakao, even Walking Street within 20min walking distance. ENJOY it & PATTAYA 🤗

Centara

Columbus

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