Name: Centara Nova Hotel Pattaya
Address: Pattaya, Thailand
Rating: 8.6

Thailand

Phuket

Bangkok

Pattaya

Koh Samui

Krabi

Japan

Osaka

One of the large resorts in the Karon area. About 5 mins walk to the beach. Multiple room types available here. I stayed in an ocean view room in the tower wing that’s 9 stories tall. My friends took family rooms in the 3 storey high buildings near the lagoon (kids) and big pool. Rooms are well appointed and beds are comfortable. Almost all rooms have a balcony. Bathrooms have a mix of shower stalls and bathtubs or both. The bunk beds in the family rooms are cool and can fit people 6th tall in their own private space. Rooms are clean with tile floors. Rooms have modern lighting and aircon controls via panels next to the door. Breakfast is quite amazing. Good selection of western and Asian food with lots of pastries too. Egg station gets busy. Food at the Escape Club restaurant is good too! The 3 swimming pools are amazing. The kids pool has slides and a spray splash area. The big pool is gorgeous. All pools have a swim up bar. Beer stars at 140 baht and cocktails at 260 baht. Staff are very polite and helpful. There are activities within the resort and even free drinks at the big pool at happy hour. There’s a games area with air hockey, table football and PS4 machines! Lots of food and massage options right outside the hotel which is a 1 min drive in from the main road. Recommend 99 baht cocktails, James Thai kitchen and Veena massage just outside the hotel. 5 mins away is Napoli in Vespa pizza. So good. The resort is large so maybe walking between place can be taxing. Also the low rise buildings may get insects from the surrounding greenery. There’s some construction going on too for villas to launch in 2026.

We booked the 2 bedded room. The entire resort is dated and rooms were also dated. More shockingly the lazy river and the main pool's tiles were sharp and both my kids had cuts on thier feet. The staffs were pleasant but that is what you would expect in Thailand. Breakfast was very crowded and overall the food was only average. The private beach was the only premium point in my honest opinion.

It was our first trip to Phuket, and the Waterfront Suites by Centara was the perfect choice. The service, rooms and hospitality are higher than many other hotels I have stayed at in Thailand. I recommend this hotel to everyone, either single, couples or family. The location is fantastic. 2 mins walk to the beach, and there are excellent restaurants, bars, live music venues, tourism agents, shops, minimarts etc., within 100-300 m. Many thanks to the wonderful staff – Ms Ploy, Mr Duke, Mr Kanun and Mr James- for the kind hospitality and making our trip memorable.

The rooms are individual bungalows. If you book a sea view room, the ocean is right there as you open your door. (Though I had emailed well in advance to request a room with a good view, unfortunately, many trees still obstructed it.) I also observed that the sea views from rooms assigned to other guests, particularly Westerners, appeared to be better than those given to Chinese visitors.

The breakfast was quite a generic Western-style spread; after four days, I was completely fed up with it.

There were no convenience stores or supermarkets like 7-Eleven nearby, so food delivery was the only option.

On a positive note, the service was excellent. Even arriving at 1 AM, the staff were incredibly enthusiastic and helpful with the check-in process.

Spent 4D3N here. Location-wise, not directly in from of Kata beach but they conveniently provide shuttle service to the beach, just 5 mins away. Resort is right in the middle of the main kata street so easy access to the area. 711 available nearby. Room-wise, we relocated on the ground floor in front of the main pool area, direct access from our balcony. As Asian family, we were used to leaving our shoes at the door and bare foot in the room, however floor was dirty. Not used for us to walk around in the room with our shoes. Beds were soft to our delight. Breakfast was good. Didn’t really get to enjoy the pool as we were sick day before departure. Suspect the drinks from previous night dinner we had at one of the restaurant along the street. That just killed the entire mood and we couldn’t enjoy Centara fully.

Our family (two adults and a three-year-old child) stayed in a villa, and it was wonderful! It's immediately obvious they recently opened it; the room still smells clean and freshly furnished. Everything is beautiful and spacious, and it's convenient that the parents have their own room.
The service is excellent; all the staff are smiling and helpful. They cleaned the room several times a day and brought delicious complimentary gifts.
They offer à la carte breakfasts in the restaurant for villa residents only, but you can also use the entire hotel's facilities, including breakfasts in the main restaurant. We had the à la carte breakfast, and it was plenty. There's a choice of Thai dishes and standard fare like avocado toast, Benedict, pancakes, omelets, and granola. You can also choose small snacks from the buffet.
From 5:30 PM to 7 PM, villa guests are offered complimentary cocktails with delicious snacks. Unlimited coffee and tea are also available. There's a playroom for kids, a large pool with slides, watering cans, buckets, and a playground. My son was thrilled ☺️
Probably the only downside is that they take a 5,000 baht deposit upon check-in. (No one warned us about this, but that wasn't what bothered us. It was the fact that the deposit is refunded upon check-out. We had an early flight, so we simply wouldn't have had the opportunity to spend that much Thai baht, but they accommodated us and returned the deposit the night before.)
Karon Beach is a 10-minute walk away, and there are tons of shops nearby, a 7-11, cafes, massage parlors, and everything else. I didn't want to leave. You're great. I hope you maintain the level of service.

The room is quite elegantly decorated, and it's a treat to behold. We were graciously accommodated at the executive floor, which is home to two bedrooms connected to a spacious living room in the center. The breakfast was quite bustling, and the staff seemed to be somewhat oblivious to the fact, especially the lady from the Philippines.
The swimming pool does not offer access for children. Nonetheless, it is a family-friendly option, although it is not the most suitable. The location is ideal as it is centrally located, providing access to all the activities and attractions you may wish to visit. My husband and my son enjoy a 600-metre walk to Topkart, which has recently opened. This hotel would suit couples in a romantic setting and business travelers with varying needs.

I really wanna applaud the front desk team that is present in the morning of 19th Jan. Right from the start, as I am walking to the hotel. Security was directing me, ground staffs kept wanting to help me carry my luggage, the front desk staffs ask me to take a seat and hand me all the docs to sign when I seated comfortably with a cold drink. They even rush the room to be ready at 11am so I can check in early. As my flight is at 8pm,  they extend my stay for 1 hr and offer to store my luggage while waiting.. I was also surprised by their bdae treat! Amazing Stay!! The amenities in the room is wonderful too! They offer me very useful train map to move around using public transport. a short 5mins walk will bring you to pratunam pier where you can travel w/o traffic jam

I normally hve no complaints about this hotel. However this time 3 issues i experienced. 1) Room cleaning was surprisingly poor this time. I hve attached pictures how dusty and how it was not cleaned the duration of my stay! This is a executive room which i extended and stayed 1 week! 2) At breakfast I was shown to a table that was already taken. Nvrmind, she proceeded to walk me to another table. Just when i was about to sit, a guy came from a few tables away and said to my usher, he will change his table to this one. My usher then agreed and proceeded to walk me around the restaurant to look for another table. This is so unprofessional. I felt like i was being taken on a tour!!! She should hve stood her ground and not allow other guests to just take tables as and when they like.  3) On my second last day, reception calls me at 1.45pm asking if im checking out today! I said my booking is till the next day, why are you asking me? She said they were running full for executive suites and will need me to check out to a lower grade room! I went down to reception to clarify and they allowed me to stay in my room and checkout the next day as booked. This is totally unprofessional and discourteous as I felt the hotel was trying their luck to bully me! 

What is happening to this once lovely hotel? I had a most unpleasant stay this time despite being in a executive suite (1306) and staying 1 week!

The whole stay was great. The rooms are clean and the bed is comfortable. We just only had a problem with the bathroom door as it keeps getting stuck when we open and close it and there’s a gap which is gave us some privacy concerns but overall we ha d a great stay. Their breakfast is also really good with lots of options to choose from. We enjoyed the pool, too! Will come to stay here again.

Convenient for visa extension as directly connected to Government complex (Immigration) under one roof.  Front desk, housekeeping efficient and friendly.  Parking guard Gf was the opposite.  Told us to turn inside the building though we have informed him we booked into the hotel and made us going around for the first 2 floors only to find out all parking lots have been permanently blocked off.  Upon our distressed   final approach, we were told to go to 4f where bridged directly to the hotel building.  Otherwise, could have been a comfortable stay.

Family of 4.
2 adults and 2 children ages 5 and 2. 
This resort was perfect for us. The kids enjoy all the amenities and the staff were amazing. Every single one of the staff made us feel welcomed and were friendly to us and the kids. 
The resort provide free shuttle to Jomtien Beach which was great. 7/11 was about 500 meters from the hotel. Overall it was a great resort, the only downside is that I wish it was closer to 7/11 so there's options for snacks and foods. Eating at the resort everyday can hurt the wallet a bit. 
We ended up going to the 7/11 when we visit jomtien Beach using the free shuttle and bring stuff back to the resort. 
Great resort overall, we will visit again.

Hotel is clean enough , breakfast contain bread, fruit, main dish like porridge, rice noddle , vegetable and meats and  omelettes station and coffee and juices , quite complete breakfast. Can see quite a lot of Indian tourist stay in this hotel and they have occupied the swimming pool all the times, hotel location is strategic and with hotel private car park. Air cond is cold , hotel even look abit old but still functional and I have no complains.

GREAT stay again @ my preffered hotel at Pattaya. 
Closed by Central Pattaya, Soi 6 , Beach-Road, Soi Bhuakao, even Walking Street within 20min walking distance. ENJOY it & PATTAYA 🤗

Centara

Columbus

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