Name: dormy inn PREMIUM Osaka Kitahama（Natural Hot Spring）
Address: Osaka, Japan
Rating: 9.2

Japan

Tokyo

Sendai

Osaka

South Korea

Seoul

Takamatsu

Sapporo

This is my second time staying at Dormy Inn, and the hot springs, ramen, Yakult, and ice cream are still available. However, the service is truly disappointing.

Since my check-in day happened to be my birthday, I emailed the hotel to inquire about a possible room upgrade, but received no response. When I asked about the unanswered email during check-in, the first English-speaking staff member seemed dismissive. Then, a Chinese-speaking receptionist told me that even for a birthday, they only offer a small card and nothing else. Alright, I guess I had high hopes.

They directly gave me a corner room where the window opened up to a wall.

I stayed for four nights. On the morning of the third day, I explicitly requested housekeeping, but when I returned, only the towels had been replaced; even the trash can wasn't emptied.

Because I used a Trip.com voucher, the price was discounted. If this is why the service was poor, I hope the platform and the hotel can communicate better. If they can't handle promotions, they shouldn't offer them. Am I being discriminated against for using a voucher, or is it because I'm Chinese?

The breakfast was overpriced and low quality. When I asked a staff member if they had wasabi, they said no. Can you believe that?

In the room, you can't even tell if it's sunny or rainy outside. Judge for yourself.

Dormy Inn Ueno-Okachimachi boasts an excellent location, being just the shortest walk from Ueno Station. On our way, we even spotted a Torikizoku sign, and we ended up dining there one evening. Of course, with so many restaurants right across from the hotel and in the surrounding area, my 'choice paralysis' definitely kicked in!

The main reason we chose Dormy Inn was for its large public bath, complete with complimentary popsicles and Yakult after a relaxing soak. Breakfast was also fantastic; the fried shrimp in the morning was absolutely divine. The breakfast was so substantial that we stayed full throughout our two-day stay, meaning we even skipped their complimentary Yonaki Soba (late-night ramen) in the evenings.

The hotel only has one elevator, so there was a bit of a wait during peak hours. From our room, we had a view of the Tokyo Skytree. Despite being right next to the Shuto Expressway, there was absolutely no traffic noise, which speaks volumes about their excellent soundproofing.

My stay at the Dormy Inn Premium Ginza Natural Hot Spring was excellent overall, even exceeding my expectations. The location in Ginza is perfect – bustling enough for shopping and dining, yet quiet and peaceful when you return to the hotel at night. The highlight was definitely the hot spring. After a long day of exploring, a soak completely relaxed me and melted away all the fatigue. They also offer complimentary ramen in the evening, which was surprisingly good and a nice little bonus. The room wasn't huge, but it was clean, tidy, and fully functional with great attention to detail. The bed was comfortable, ensuring a good night's sleep. The front desk and staff were all very pleasant and responsive to any questions, which made me feel very secure. It's the kind of hotel you'll remember after one stay. I'd highly recommend it for anyone visiting Ginza or central Tokyo next time!

Dormy Inn chain hotels indeed offer guests a high-quality accommodation experience. The hotel facilities are well-maintained, the rooms are clean and comfortable, and the public areas are modern and practical in design. The breakfast service is particularly noteworthy, with a wide variety of dishes, including local specialties and classic international options. The ingredients are fresh, and the cooking is professionally done, providing guests with ample energy to start a great day. Overall, Dormy Inn consistently demonstrates the high standards expected of a chain brand in both its hardware facilities and service details.

The hot spring was incredibly relaxing! By avoiding peak hours, it felt completely like a private onsen. It was truly blissful! Soaking in the hot spring with the breeze in the afternoon was honestly one of the happiest moments of my life.

The hotel service was also excellent, and the staff were very friendly. They even provided popsicles, late-night snacks, and yogurt. Plus, there were massage chairs and manga available, which was a really nice touch.

The location is fantastic, right outside the subway exit. It's very close to places like Akihabara (though a bit far from Meguro, so keep that in mind if you plan to go there). You can even see Tokyo Tower from the hotel's top floor!

As for breakfast, I'd say it's a matter of personal preference; I personally wasn't a big fan, haha! (My Chinese palate didn't quite agree with it.)

Facilities: The hotel is well-equipped, but everything is on the small side – the rooms, restaurant, hot spring, and even the lobby. 
Hygiene: Clean and tidy.
Location: The hotel is located in Akihabara, very close to the subway station on foot. The surrounding area is bustling, with excellent shopping and dining options.
Service: The hotel staff are very friendly and helpful.

The room wasn't big, but it was clean and tidy. My mom wasn't feeling well, and they still let us have a late check-out, which was really nice of them. It's super close to Kasuga Station, and there are tons of places to eat nearby. I'd definitely stay there again!

The hotel's location is excellent, very close to both the train and subway stations. We were traveling to Narita Airport, and after taking the Airport Express to Asakusa Station, it was only about a 5-minute walk to the hotel. From our room, we could even see the Skytree, which was beautiful both in the morning and at night. It's very suitable for family trips, especially with kids, as they offer free yogurt in the mornings and free ramen and ice cream in the evenings, which the children loved. The only minor issue is that the facilities are a bit old; the faucet needs to be turned off very tightly, otherwise it keeps dripping. This was my first time staying in a tatami room, which was a novel experience. Most of the staff primarily spoke Japanese, with limited English, but both sides made a great effort, and basic communication was fine.

Had a fantastic stay at Dormy Inn! The ramen at night was amazing, and the unlimited popsicles and ice cream were a sweet treat. The breakfast buffet was delicious, and the public bath/onsen was a perfect way to unwind. Great location, friendly staff—everything was worth it. We'll definitely be back!

I stayed in this hotel chain in another city before, and after staying in the Tokyo branch I was pleasantly surprised as my experience was better than I expected! For a hotel of this price the amenities are very nice and you can get a nice stay in a quiet neighborhood. Would highly recommend this chain

the location is good as it takes only 10 mins walk from the Sendai JR Station.  Breakfast food provides a lot of choices including the famous Zunda-mochi.  You may not need to queue up at Sendai Asaichi Morning Market for Zundai mochi.  Curry beef tongue is cooked very soft and tasty.  Free ramen, Yukult, ice cream stick is provided in different time slot.  You may eat over 1 bowl of Ramen if you can during 9:30pm to 11pm every night.   Free washing machine is provided inside the onsen.  Spacious room that allows 30” luggage case to open.
Sendai is worth to visit again.

This Dormy Inn is by far the best one we've stayed at in Japan! The room felt slightly larger than the standard Dormy Inn basic room types, and the highlight was definitely the multiple outdoor onsen baths available (usually there's just one). It was fantastic to try out all the different ones in rotation. The service was also excellent. The only downside is the location, which is a bit out of the way, situated between Sendai city center and Matsushima Coast (a 25-minute walk from JR Nakano-sakae Station, or a 5-minute taxi ride costing around 1000 JPY). Other than that, there are no flaws, and the Ctrip group purchase price was an absolute steal. Plus, the Kirin Beer Factory is right next door, so if you have time, you can book a tour.

The room is big enough to even change my suitcase from broken one to a new one. I like having bamboo baskets for me to carry thing to the onsen. It is very nice to have sauna, one indoor onsen, one outdoor onsen and a cold onsen. I was happy to have an ice-cream after onsen and can have a small bowl of ramen for free.

Hotel is approx 5 mins walk from Sendai station. Follow west exit. My single room is a bit small but spacious enough for a solo. Room was clean and linen crisp. 1 bottle of water provided each day. Onsen is small with one outdoor. Over my 2-day stay at most I bumped into another person in the onsen. 2 washers and dryers in the onsen facility. Wash is free (30 mins standard) but dryer is charged 100 yen for 20 mins which is enough to 80% dry a small load. Night ramen was delicious and I appreciate the ice cream and Yakult at the onsen. Family mart is 20 steps away. Didn’t try the breakfast. And it’s actually very near the Miyakoh highway bus centre.

I booked this hotel for their free supper noodle. Had it once at Kumamoto & pining for it ever since. The onsen here only for men. Women had to go opposite hotels. Booked a smoking room & the whole floor smells of smoke. Windows cannot be opened hence was stuffy. To use the toilet you had to take a huge step up… breakfast was delicious. Not a hotel I would choose again. Kinda far from Sendai station. But near to shopping streets.

The hotel's location is absolutely unbeatable. Dotonbori and Shinsaibashi are just a short walk away. Both Nagahori and Nipponbashi stations are very conveniently located, and an airport shuttle bus stop is just a three-minute walk from the hotel. The surrounding area is incredibly well-equipped with convenience stores, a fresh food supermarket, pharmacies, and an abundance of dining options. We booked a quad room for three, and a fantastic perk was the complimentary ramen and ice cream served every evening after a relaxing bath. My child even declared the hotel's free ramen the best they'd ever tasted! We'll definitely be staying here again on our next visit.

The location is excellent, very convenient. It's about 300 meters from the subway station, and the airport shuttle bus stop is just a few minutes walk across the street from the hotel – you'll know you're there when you see the sumo statue. Shinsaibashi shopping district is also just a few blocks away. However, the breakfast doesn't offer bread or toast; instead, there are several kinds of kimchi, perhaps because Korean guests are the main demographic. They provide forks but no knives for meals. The hot spring is a definite plus and a great amenity.

Dormy Inn is always a top choice for us when we travel to Japan. Practically every time we visit, we first check the location and prices of Dormy Inn hotels. We've stayed at this specific hotel and its chain many times. The hotel offers smoking rooms, microwaves, ice machines, a laundry room, and natural hot springs. On the first floor, there's a beverage bar where you can help yourself to coffee, matcha, and chocolate drinks. Toiletries like toothbrushes, toothpaste, and combs are also readily available. You can pack light when traveling here; the hotel truly takes care of guests' needs very well. The complimentary soy sauce ramen served from 9:30 PM to 11 PM is also quite tasty; they don't skimp on quality just because it's free, it's consistently good. We'll definitely prioritize staying at this hotel again on our future trips to Japan.

An excellent hotel with a convenient location. The twin room was spacious, and the bathroom featured a separate shower and toilet area. Guests are asked to place trash and used towels outside their door daily for collection. Every morning, the hotel provides Yakult. In the evenings, after enjoying the hot spring, guests can relax in massage chairs and read manga, along with complimentary ice cream. After 9:30 PM, you can head to the first floor for a bowl of soy sauce ramen and free coffee and cola. I enjoyed the hotel's hot spring daily, and even the showers in the room were clean. As our final hotel in Osaka, the room was adequately spacious; even after all our shopping, there was still plenty of room to open our suitcases. I would definitely choose this hotel again for my next visit.

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