Name: dormy inn PREMIUM Osaka Kitahama（Natural Hot Spring）
Address: Osaka, Japan
Rating: 9.1

Japan

Tokyo

Sendai

Osaka

South Korea

Seoul

Takamatsu

Sapporo

This is my second time staying at Dormy Inn, and the hot springs, ramen, Yakult, and ice cream are still available. However, the service is truly disappointing.

Since my check-in day happened to be my birthday, I emailed the hotel to inquire about a possible room upgrade, but received no response. When I asked about the unanswered email during check-in, the first English-speaking staff member seemed dismissive. Then, a Chinese-speaking receptionist told me that even for a birthday, they only offer a small card and nothing else. Alright, I guess I had high hopes.

They directly gave me a corner room where the window opened up to a wall.

I stayed for four nights. On the morning of the third day, I explicitly requested housekeeping, but when I returned, only the towels had been replaced; even the trash can wasn't emptied.

Because I used a Trip.com voucher, the price was discounted. If this is why the service was poor, I hope the platform and the hotel can communicate better. If they can't handle promotions, they shouldn't offer them. Am I being discriminated against for using a voucher, or is it because I'm Chinese?

The breakfast was overpriced and low quality. When I asked a staff member if they had wasabi, they said no. Can you believe that?

In the room, you can't even tell if it's sunny or rainy outside. Judge for yourself.

My stay at the Dormy Inn Premium Ginza Natural Hot Spring was excellent overall, even exceeding my expectations. The location in Ginza is perfect – bustling enough for shopping and dining, yet quiet and peaceful when you return to the hotel at night. The highlight was definitely the hot spring. After a long day of exploring, a soak completely relaxed me and melted away all the fatigue. They also offer complimentary ramen in the evening, which was surprisingly good and a nice little bonus. The room wasn't huge, but it was clean, tidy, and fully functional with great attention to detail. The bed was comfortable, ensuring a good night's sleep. The front desk and staff were all very pleasant and responsive to any questions, which made me feel very secure. It's the kind of hotel you'll remember after one stay. I'd highly recommend it for anyone visiting Ginza or central Tokyo next time!

Location is good, not far from Okachimachi station and surrounded by many restaurants. Bed was hard and pillow was very thin and hard. There was no cleaning service during the stay, new towels were put in front of the room in the morning.

Dormy Inn Premium Kanda is conveniently located along Kanda station (Ginza Line) exit, with lift access. There's a short flight of stairs after station gantry, but it's still doable.

A 5-10 min walk to Akhihabara as well. Room wise, it's ok, slightly small for 2 luggages but you can shift the chairs around to fit it. The main highlight of the stay is undoubtedly the onsen, and post onsen treat (ice cream at night, probiotic drink in morning). Just enjoy them while admiring the city view below. Their soba offering from 9.30pm was great too. Breakfast was delicious as well. Staffs were helpful and friendly all round!

The toilet flushing system gives a very bad smell for days. The room corners and doors actually have a lot of dust on it. Poor cleaner limited time n nan power
Hope they can improve on clearing the dust - basin shelf areas, toilet door, near mirror. The 2 pillows are too flat and my neck was in pain for some days in the mornings.  But all the rest of service, onsen and night snack made up for it. The breakfast is almost the same every morning - please change the chicken meatball dish, it's not nice. The eel rice was initially ok but after eating for few days, i can't eat for a week. Changed to eat clear porridge better. Wish they can be clear which omelette has mushrooms or not - love the ones with mushrooms. A lady who works night shift came to my room to help me with my rubbish as i didn't need them to come into my room when i was unwell so i put the no cleaning magnet but she went the extra mile beyond cleaning hours to help me throw my rubbish. For the toothbrush n paste set, for those staying for a week, we don't need so many toothbrush but the paste more. But had to take 2-3 sets which is not environmental friendly due to the toothbrushes that come together.

The location was just okay.  We had a stroller and 2 big luggage’s that we had to haul for some distance just to find a station with elevators.  Kodenmacho station (Hibiya line) was right next to it but there are only stairs there which was not ideal for us. The stations with elevators are Shin Nihonbashi and Ningyocho stations which are 10 minutes by walk so keep this in mind when booking.  

The amenities were fantastic though.  You can get the almost onsen experience here.  There is a small indoor and outdoor bath for both men and women’s side with children’s bath amenities on the 11th floor.  There is free Ice cream, coin vending machine, manga corner with massage chairs all on the 11th floor outside the bath entrance. Check out the children’s amenities bag in the lobby 1st floor as well if you have children.

On the 2nd floor is the cafeteria where you can find breakfast.  The breakfast has a good spread and varieties most of which are Japanese food.  There is a soda and coffee station as well.  Late night free ramen is served here which was not bad to try once.

Though I was not fond of the less than ideal location for finding a station with elevators, the bath experience far outweighed the small gripe I had.  Overall, a wonderful experience.

This hotel is conveniently located near the Dome, with a subway station right at its doorstep, making transportation a breeze. The rooms are clean, and while the breakfast selection isn't extensive, the ramen and ice cream after a night soak in the hot spring are a real treat. The self-service laundry is also very convenient. Overall, it offers great value for money and is highly recommended.

The hotel's location is excellent, very close to both the train and subway stations. We were traveling to Narita Airport, and after taking the Airport Express to Asakusa Station, it was only about a 5-minute walk to the hotel. From our room, we could even see the Skytree, which was beautiful both in the morning and at night. It's very suitable for family trips, especially with kids, as they offer free yogurt in the mornings and free ramen and ice cream in the evenings, which the children loved. The only minor issue is that the facilities are a bit old; the faucet needs to be turned off very tightly, otherwise it keeps dripping. This was my first time staying in a tatami room, which was a novel experience. Most of the staff primarily spoke Japanese, with limited English, but both sides made a great effort, and basic communication was fine.

Booked this for the convenience and that it was available last minute but would say it’s a bit pricey for what you get. Room is very small but we made it work with 2 big luggages. Washroom was spacious though 😂 The best part about the hotel was the onsen/ public bath which was super comfortable and relaxing (hot bath, cold plunge, sauna, showering stations) and you get free popisicles and yakult depending on what time you go. Free ramen on the first floor from 9:30-11pm too. Service was okay. Location was prime and walkable but a bit of a walk to any station. They do have scooter and e-bike rentals out front with the LUUP app. You can hear the train nearby but didn’t really bother us overnight.

Walking distance to train station. Area is quiet. Convenience store are a few minutes walking distance.

Do note that the budget single rooms do not have private shower. They expect you to go to the public baths and onsens on the 3rd floor, which is a great experience. There are indoor, outdoor onsens as well as a sauna. They provide free ice cream and probiotic drinks outside the bathing area. You also get free Ramen for late night snack, which is Dormy inn's signature. The breakfast options are sufficient and tasty. Location is good, very near Sendai station. For the price point, I think this is a very good property.

This Dormy Inn is by far the best one we've stayed at in Japan! The room felt slightly larger than the standard Dormy Inn basic room types, and the highlight was definitely the multiple outdoor onsen baths available (usually there's just one). It was fantastic to try out all the different ones in rotation. The service was also excellent. The only downside is the location, which is a bit out of the way, situated between Sendai city center and Matsushima Coast (a 25-minute walk from JR Nakano-sakae Station, or a 5-minute taxi ride costing around 1000 JPY). Other than that, there are no flaws, and the Ctrip group purchase price was an absolute steal. Plus, the Kirin Beer Factory is right next door, so if you have time, you can book a tour.

The room is big enough to even change my suitcase from broken one to a new one. I like having bamboo baskets for me to carry thing to the onsen. It is very nice to have sauna, one indoor onsen, one outdoor onsen and a cold onsen. I was happy to have an ice-cream after onsen and can have a small bowl of ramen for free.

Free soba and hot onsen on night really appetizing during winter. Full facilities such as laundry, free ice cream, and enjoy comic lounge. Breakfast like a local. Surely would come again in the next trip⭐️⭐️⭐️⭐️⭐️

The room has a black wall pillar that was disturbing when sleeping. Felt as if something is looking at you while sleeping. Felt a bit eerie. 

Other than that, you have to go to their sister hotel for the public bathroom. On top of that, it mentioned it had carpark but it did not mention that it cannot take a kei car. Ended up i have to park at a public carpark station which is very expensive.

The most important thing to note is that you can hear the train tracks nearby from the hotel. The soundproofing for conversations in the hallway or noisy children is also not great, so if you're sensitive to noise, you might want to reconsider. Breakfast maintains a high standard, with both the seafood rice and okonomiyaki being delicious. They even add oranges to the hot spring in the morning.

The location is excellent, very convenient. It's about 300 meters from the subway station, and the airport shuttle bus stop is just a few minutes walk across the street from the hotel – you'll know you're there when you see the sumo statue. Shinsaibashi shopping district is also just a few blocks away. However, the breakfast doesn't offer bread or toast; instead, there are several kinds of kimchi, perhaps because Korean guests are the main demographic. They provide forks but no knives for meals. The hot spring is a definite plus and a great amenity.

This Dormy Inn, located at a subway exit, unfortunately has no elevator, which makes transferring at Osaka Station quite a hassle when you're out exploring. This time, I also encountered a group tour, which made the overall experience less than ideal. I'll definitely have to reconsider staying at a Dormy Inn in the future; it's not as good as it used to be.

## Pros:
Conveniently located near Osaka Metro's Kitahama Station🚇, just two stops from the Umeda shopping district, and not far from Shinsaibashi. While there aren't many restaurants directly around the hotel, it's primarily surrounded by office buildings and financial institutions, adjacent to the Osaka Stock Exchange.

## Cons:
Some staff members were very professional, such as a young gentleman who spoke Chinese. However, some staff had an indifferent attitude, like a middle-aged woman in the restaurant. A few individual employees displayed poor service, lacked a service-oriented mindset, and provided a very unsatisfactory experience – for instance, a young, slender Japanese female employee with her hair in a bun. I hope not to be served by her again.

## Facilities:
① The windows can be opened to a certain degree, which is very useful for regularly ventilating the room and preventing a musty smell. ② The room is small, but the layout is cleverly designed and generally quite functional. However, the shower area is too cramped, making it difficult to turn around, which negatively impacts the user experience.

## Suggestions:
It would be great if the breakfast variety could be rotated every 1-2 days, and if the entry cutoff time could be adjusted to 09:30.

Dormy Inn

Columbus

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