Name: Dorsett Singapore
Address: Singapura, Singapura
Rating: 8.3

China

Hong Kong

Malaysia

Kuala Lumpur

Singapura

United Kingdom

London

Chengdu

Australia

Melbourne

The room was comfortable, slightly small compared to others but it ok for a few nights. Requested to be away from the lift and quiet room but funny enough they arranged my room right next to the lift and was noisy all night. 

Bed is comfortable and room is clean. Just needs some
Updating on maintenance on the mini fridge area. TV is in good working order and has the typical channels, WiFi has good signal. 

The hotel doesn’t supply any disposable toothbrushes etc you will need to purchase them if you need. 

As previous reviews states that the location is not the best place but it does have a hotel shuttle that goes to and from Kwai Fong MTR every 30mins and they also have local bus stops outside that go directly to and from the airport. Also 10mins walk to Tai Wo Hau station MTR. 

They have a laundry room if you are planning to stay longer or if you needed something to be washed. And uses octopus card or contactless payment to work. 

I don’t know if the restaurant downstairs is part of the Dorsett but they really mess up with their prices on dim sum and will overcharge you if you don’t take a close look at the bill. If you are not local and are tourist they will try to take advantage, which ruined my experience on my stay. Please be aware, better to eat elsewhere or like other guests order takeout!

Overall it was an ok stay for a few nights and the hotel staff was friendly compared to others.

We're back again but we booked premium room this time as we needed space for the baby to run around. There was no bath tub compared to the previous booking. That was disappointing as the swimming pool isn't available during winter holiday we could have enjoyed a hot tub. We appreciate the early booking and enjoyed the lunch buffet at corner 90 as usual and 5 guys burger at the mall close by.

The hotel is in a very convenient location. Although the window faces a cemetery, it actually offers a surprisingly green view amd philosophical view—quite rare in Hong Kong—with a very nice outlook toward the hillside residences.

At check-in, one staff member initially requested that I upgrade to a larger room with an additional charge, citing Hong Kong policy. However, another staff member was much more accommodating and allowed us to remain in our original room, which was appreciated.

The room itself was comfortable. The air conditioning worked well, and the shower facilities were in good condition. The bathroom is fully separated with a non-transparent solid wall—unlike many Hong Kong hotels that use semi-transparent glass partitions where the toilet area can be partially visible from the room.

Wi-Fi was functional, although access to certain websites (such as ChatGPT and Claude) required a VPN. Using personal roaming data was a more cost-effective option compared to purchasing a local SIM card.

Transport links are excellent. The hotel is about 20 meters from a tram stop, and a bus stop (including Bus 15 to The Peak) is roughly 100 meters away, located in front of a primary school. Taxis are easy to get, especially via Uber, and the hotel also provides a shuttle bus service. It is also within walking distance to Causeway Bay, Wan Chai, and QRE Plaza.

Overall, a solid choice for location and convenience, with generally comfortable accommodations.

This was my first time booking this hotel. The room had floor-to-ceiling windows with coastal views, and there was a large sports field next to the hotel. The room design was fantastic, the facilities were new and clean, and there was a sofa and a small table by the window. However, the location was a bit remote.

The hotel is located closing to MTR station and lots of resturant’s surrounding. It also provides shuttle service to Mongkok, TST shopping center and Kowloon station. The service is excellent. The staff helped me to weigh my luggage before I going to airport checking in to avoid over weight. I will certainly to stay at Dorsett Mongkok again when I visit Hong Kong.

Lokasi hotel yang selesa - 10-15 minit ke dua stesen metro dengan berjalan kaki, terdapat perhentian bas di sebelah hotel. Bilik ini mempunyai semua yang anda perlukan, saiz bilik agak besar. Terdapat perkhidmatan ulang-alik percuma dari hotel ke stesen. Anda sentiasa boleh mendapatkan air minuman di dalam dewan.

Saya baru-baru ini menginap di Dorsett Hotel KL dan mempunyai pengalaman yang hebat. Tempat ini mempunyai rasa mewah dengan hiasan moden yang ber***a. Saya amat menyukai reka bentuk minimalis tandas — sangat bersih dan diselenggara dengan baik. Secara keseluruhan, penginapan yang selesa dan elegan. Sangat disyorkan!

Saya telah menginap di hotel ini sekurang-kurangnya 60 malam dalam tempoh enam bulan yang lalu. Sebab saya memilih hotel ini adalah kerana pengangkutan ke studio saya sangat mudah dan tiada kesesakan lalu lintas. Satu-satunya perkara yang saya ingin mengadu ialah hotel baru-baru ini telah menukar kualiti dan pembungkusan peralatan mandian. Saya tidak faham mengapa ubat gigi ditukar kepada pembungkusan seperti ini. Ia tidak boleh ditutup selepas mengoyakkannya, yang sangat tidak bersih. Saya harap pihak hotel akan memberi perhatian kepada butiran ini. Kedua, saya sepatutnya menjadi ahli emas ke atas dan sepatutnya boleh menikmati naik taraf bilik. Malangnya, saya hanya menikmati perkhidmatan ini sekali, jadi tahap keahlian saya tidak bermakna.

1) Lampu tidur perlu ambil perhatian, kalis bunyi yang lemah dan bunyi paip air.

2) Sarapan sangat terhad pilih, kami tinggal 2 malam makanan hampir sama. 2 hari juga mee sup (saya rasa boleh tukar hari selang seli dengan bubur atau mee kari dll. 2 hari juga Nasi Lemak hanya tukar satu hari ayam goreng satu hari lagi ayam rendang. Cadangkan tambah sedikit lagi ikan seperti beehoon goreng, mee atau nasi goreng, roti canai . Mesin kopi sedap malangnya Cafe latte tidak panas. Maklum balas kepada pelayan tidak panas. 

3) Carpark sangat sempit untuk kereta besar, sangat mencabar untuk parking. Kakitangan akan membantu dan membimbing anda cara meletakkan kereta anda. 

4) kakitangan semua sangat baik dan sopan. Terutamanya penjaga Carpark

Lokasi yang baik, mudah untuk mendapatkan. Kalis bunyi adalah benar-benar teruk, boleh mendengar dengan sangat jelas dan kuat bunyi pintu sebelah membuat xxxx pada tengah malam beberapa kali dan mengganggu tidur saya sepanjang malam.

Hotel yg terletak di area jalan dang wangi.. berhadapan Jakel Mall. Sesuai untuk working traveller di kl. berdekatan dgn jalan tar, sogo dan pertama kompleks. Cuma parkir dicaj RM 6.60 untuk setiap kali keluar masuk bg guest. Parkir banyak ruang kosong. Dan Lif di parkir terus menuju ke tingkat apartment bilik kita. Recepitionist semuanya baik2, bekerjasama dan peramah. Channel tv pun okay. Wifi ada slow skit. Cuma bilik hotel style lama-lama skit. Tapi kekemasan semua okay.

This Apartment type is really great place to stay for family. Although we don't use the kitchenette, it's a great thing to have, and also washer-dryer machine.
Spacious place, great views all around, close to every malls, walking distance to the Lot 10 and Pavillion and also to Berjaya Mall.

Great customer service and staffs.

Sangat dekat dengan lapangan terbang, sangat mudah untuk sampai dengan MRT. Katil hotel selesa, dan saiznya boleh diterima. Anda boleh membeli makanan siap masak dari pasar raya besar berdekatan dan terus memasaknya di dapur bilik. Ada peralatan makan dan dapur induksi, sangat praktikal. Pusat beli-belah di sebelah ada McDonald's dan pelbagai restoran Cina serta kopi, jadi mudah untuk mencari tempat makan. Khidmat pelanggan Trip.com sangat boleh diharap, mereka juga membantu saya mencari mainan anak saya yang tertinggal di hotel. Sangat bagus!

Dear Hotel Management,

I am writing to share feedback regarding my recent five-night stay at your hotel from 8 to 13 February 2026. I sincerely hope this feedback helps improve service quality for future guests.

Firstly, during check-in, we were asked to sign a document at the reception counter. As I was unsure how the form should be completed, I politely asked whether the numbers shown were my passport or ID number and whether the information was correct before signing. Unfortunately, the receptionist responded loudly in a manner that felt unfriendly and uncomfortable. As a 77-year-old guest who sometimes has difficulty reading clearly, I was only asking for clarification. This experience was quite upsetting and has stayed with me since.

Secondly, upon arrival there was no assistance with our luggage. Carrying heavy bags up the sloped entrance steps was physically difficult for me as a senior guest. During the stay, when returning from shopping with bags, there was also no assistance available at the entrance.

Another point concerns the welcome infused drinking water in the lobby. It was self-service, but the jug was empty when we arrived, and afterwards we did not see it being replenished for new arriving guests.

Regarding housekeeping, on one day we went out expecting the room to be cleaned, but when we returned around 4:00 pm the room was still not serviced. On another day, face towels were missing. We were told they had run out of stock and that towels would be delivered around 7:00 pm, but they only arrived after we called again at about 10:00 pm.

Additionally, the in-room phone did not seem to connect properly to housekeeping or the operator, which made communication difficult. Eventually, I had to call the hotel using my mobile phone before assistance was provided.

I truly respect the hospitality industry and understand that challenges can happen. However, courtesy, clear communication, and assistance — especially for senior guests — are very important. I sincerely hope the hotel will review these matters for service improvement.

Thank you very much for your attention.

Kind regards,  
Chew Swed Kiat William 
William.sk.chew@gmail.com

Dorsett

Columbus

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