Name: Hyatt Regency London - the Churchill
Address: London, United Kingdom
Rating: 9.4

China

Shanghai

United Arab Emirates

Dubai

United Kingdom

London

United States

Orlando

Houston

Hong Kong

This is my 4th time staying at this Hyatt..service has been excellent… 
Love their gym it’s got everything!

We had an amazing stay that genuinely surprised us. Given the reasonable pricing, our expectations were modest, but the hotel far exceeded them. The staff were exceptionally friendly, and the location was perfect for easily getting around. As a family with fussy eaters, we were particularly impressed by the diverse and thoughtful selection of food at both breakfast and dinner; there was truly something for everyone. We are already planning a return visit for a longer stay and would not hesitate to recommend this hotel. Thank you making our stay so memorable.

Very incompetent staff, only a quarter speak English. After a quiet night and a trip to the provinces, I came back 48 hours later and requested a quiet room on a higher floor with the same standard to have a better view. Either I asked for a noisy room without realizing it, or they simply didn’t understand me, because I ended up right in front of the railway tracks — with a train passing every 1 minute and 30 seconds, shaking the lights. HOOOOOORRRRRRIBLE. I simply do not recommend this hotel.

The Hotel is located in the very convenient and surround scenery very beautiful; Room is clean and big. The set back is the main lobby and lift never turn on the Air conditioner especially in summer, when temperature 39 deg.  Front desk staff need to have more training especially supervisor onward, one of the supervisors throwing her tantrum to her colleagues in front of us during in the process of Checking out our rooms, was not so present.

The hotel location and rooms are very good, but due to the peak Labor Day holiday, manpower was low, there was a lot of delivery trash at the elevator and outside the rooms that was not collected on time. Understandably that waimai is the top choice for most guests because only one restaurant in the hotel was open, perhaps putting a centralized trash bin per floor would be better and signs to educate guests where to throw them. That way pests can be avoided, rooms won’t have smell of food, and the hallways looks cleaner and organized.

Hotel is not bad, but during our stay, most of the common areas were quite cold. Also, water in the main pool was quite cold, as well as the air temperature, making it unpleasant. It is ok for pure swimming, but since it is a family hotel, temperature should be fine also for kids playing. Service in the Merket restaurant was quite poor, while in the Chinese restaurant the service was very good, as well as the food, much better than in the Market. Breakfast is good.
There is a small outside playground with animals. Some of the animals (the cow, the small rodents…) look a little bit suffering. 

If you don’t speak Chinese it is quite difficult to understand what kind of activities can be done (in the hotel or with hotel support), and nobody is proposing anything at first.

All in all, not thinking to come back.

The experience is amazing for a few reasons:

1. The hotel service is top notch professional - I lost my camera on a taxi back to hotel, and the hotel manager, Mr. Adnan, helped me get it back! He volunteered to check the security footage to track the taxi car plate, and taught me to go to RTA to register Lost and Found. He helped me contact the taxi driver, and 9 hours later - my lost camera is back! Suuuuuper helpful and world class professional!

2. The hotel is connected to a pharmacy. We had a family member who got stomachache on arrival, and thanks to the pharmacy, we got the right medicine right away. The pharmacy opens 8am to 12am!

3. The lounge offers both breakfast AND DINNER

4. The hotel has a Chinese restuarant called Summer Palace. It is FANTASTIC AUTHEMTIC Chinese food. The manager is from Iran but speaks perfect native Chinese.

This hotel is full of surprises and beyond just a five star hotel - it provides one stop solution to all the problems we might have in our trip. Bravo!

Outstanding Stay – Highly Recommended! ⭐⭐⭐⭐⭐
From the moment I arrived, I was impressed by the warmth and professionalism of the staff. Check-in was smooth, and I was welcomed with genuine hospitality that set the tone for the entire stay.
The room was  spacious,and beautifully designed, with all the amenities thoughtfully provided for comfort and convenience. Housekeeping maintained it perfectly throughout my stay. The bed was exceptionally comfortable, ensuring a restful night’s sleep.
What truly stood out was the attention to detail and the staff’s eagerness to go above and beyond to make my stay enjoyable. Every interaction felt personal and caring, which made me feel valued as a guest.
I highly recommend this hotel to anyone looking for a blend of comfort, quality, and outstanding service. I look forward to returning on my next visit.

Absolutely gorgeous hotel!!! We were given the apartment on the 27th floor and we thoroughly enjoyed the views. The hotel got its own mall, where they had saloon, cafe, Japanese and continental restaurants, clothing, mobile shops, supermarket and a stunning ice skating rink. Gold souk market is nearby. With Train Station nearby(few minutes walk to the station), easily navigate to the places around and cabs always flooded in this hotel for cozy users. Our apartment was quite old but perfectly renowned and maintained. I would definitely recommend anyone(specially families)

The whole apartment was huge with plenty of space for kids to run! The rooms were big too! We enjoyed our stay there! Bottles were provided in plenty upon everytime we request. Location is in a quiet area and have to take taxi to all the attraction but I would definitely want to stay here again. Highly recommended for big families.

We had a fantastic stay. The location of the Hyatt Regency Stratford is brilliant. Although not in the traditional city centre, the transport links are second to none. The direct connection to Heathrow via the Elizabeth Line is a game-changer for travelers. We also found it incredibly easy to explore all of London thanks to the well-connected Stratford station (Central Line, Jubilee Line, DLR, etc.). Being surrounded by the Westfield shopping mall and countless dining options was a huge convenience. A truly great experience—highly recommended and we will certainly be back on our next London visit

Great location and room. It is wise to choice here. Near Blackfriar and City Thames Link station. and there is a Tesco near by. You gonna love it. We need vacuum to store our clothes，they happy to help！

The hotel has a very nice view if you book a sea view room. The room is spacious as compared to other hotels in London. The staff is helpful. The location is slightly far from the tube station though there is bus station nearby, it is slightly inconvenient to go to the city centre like Piccadilly Circus. It is overlooking the river Thames which has a nice view. You can go to have a walk along the river if it doesn’t rain.

Had a great stay at the Hyatt Regency London – The Churchill. The staff were professional and helpful, the room was clean and comfortable, and the location was perfect for exploring the city. Would definitely stay here again.

Hyatt Regency

Columbus

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