Name: Movenpick Resort Waverly Phu Quoc
Address: Pulau Phu Quoc, Vietnam
Rating: 8.6

Emiriah Arab Bersatu

Dubai

Turki

Istanbul

Vietnam

Pulau Phu Quoc

Thailand

Bangkok

Hanoi

Phuket

Only the service of lower staffs of hotel, is commendable:  Mahesh , Bae, Aves, Kartik and Bae from the restaurant Makan, of the hotel. Their senior managers must learn hospitality from them. Likewise, even for security or housekeeping only the junior staffs are very hospitable and respectful compared to their bosses. The hotel only feels welcoming to guests because of the junior staff and the new GM of the hoteş . I will rebook again, because of  the amicable nature of the junior istaffs and their service provided which is top notch.

My stay at Mövenpick was honestly amazing and one of the experiences I truly enjoyed from start to finish 😍✨

The hotel is right in the heart of JBR which makes everything so easy and convenient. There is a great selection of restaurants all around 🍽️✨ and the whole area is full of life. The beach is only a short walk away 🌊☀️ and the view of Dubai Eye from there is just beautiful 😍🎡 It adds such a special feeling to the whole place.

The room was spacious and very clean 🛏️💛
Everything felt comfortable and relaxing and it really gave me that proper holiday mood.

A very big thank you to Divya and Umaima 🤍✨
They were so cooperative and pleasant to deal with. Their kindness and professionalism made the stay even better. They handled every request with a smile and made sure everything went smoothly.

One of the sweetest touches was the birthday cake they placed in the room 🎂🥹💛
It made me so happy and showed how thoughtful the team is. They continued to check on me throughout the stay to make sure everything was up to my standards and that I was enjoying my time 🤗✨

I truly had such a wonderful stay 🙌💛
From the location to the service to the warm hospitality every detail added something special to the experience.

I definitely recommend it ⭐️
And I will for sure be coming back because the whole stay was simply unforgettable 😍🌟✨

This hotel not far from Al Nasr sport hall. 10 minutes walk. We had competition there. That’s why we chose this location. Airport Dubai also not so far. 
Hotel is old, many rooms have smell. First we got room with broken AC, it was like sauna. Good that they gave us another room, we had choice between 3 rooms(only one of them was without bad smell).
Bed was very comfortable. I especially liked the down pillows and blankets
There was a lot of Indian food at breakfast. We stayed 5 nights and 2 times we had indigestion, after we stopped eating this food, we ate only tea with cake.
In general it wasn’t so bad and staff was friendly and helpful but I don’t think that I will come back to this hotel.

Was very disappointed with the state of the room for such a good brand hotel. 
I didn’t bother reading any reviews. I just booked it because it was a known brand. 
unfortunately on arrival the room was in a state. It was very dusty and dirty very dated and just not nice at all. The room was not cheap costing nearly $170 plus so I expected a cleaner room it was 1 o’clock in the morning when I arrived and I was just so tired that I didn’t want to kick up a fuss so I just stayed the night and left in the morning 
had it been during the day I would’ve insisted on a refund and changed hotels. This is my true experience with this hotel on may not reflect the same for other travellers.

Amazing stay for families! The hotel was very clean, comfortable, and located in a great area with beautiful city views. Staff were friendly and helpful throughout our stay. The amenities were excellent, and everything was well maintained. We really enjoyed the overall experience and would definitely recommend this place to others. ⭐⭐⭐⭐⭐

I absolutely loved my stay at this hotel! The staff were truly exceptional, so warm, professional and always ready to help with a genuine smile!🫶🏻 The hotel itself is brand new, beautifully designed and incredibly spacious. Everything feels elegant and thoughtfully done. You can really tell that guest comfort is their top priority.

I needed a place to rest, and this hotel exceeded all expectations! The staff were incredibly attentive, making me feel welcome from the moment I arrived. Check-in was quick and smooth, which made the start of my stay effortless. The view from my room was absolutely breathtaking truly mind blowing.
A special shoutout to Rubel, who went above and beyond to make sure I was comfortable. He was kind, helpful, and attentive to every little detail, making my stay even more enjoyable. I can’t recommend this hotel enough! Thank you!

We had a truly wonderful experience at the Grand Plaza Mövenpick Hotel. Everything exceeded our expectations, and we would happily return in the future. The rooms were spotlessly clean and well-maintained — housekeeping took care of everything daily, so we always came back to a fresh and tidy space. The breakfast was absolutely fantastic: there was a wide variety to choose from, everything was fresh, and the flavors were delicious. Every morning offered something new, and the quality of the food was consistently excellent.

The entire hotel has a very cozy and welcoming atmosphere. It’s beautifully decorated, clean, and well-kept, which really made us feel comfortable and relaxed during our stay. The swimming pool is lovely and well-maintained, providing the perfect spot to cool off and unwind during the day. Another big plus is that the beach is just a short ride away — only about 10 minutes by taxi — so it was very easy to enjoy both the city and some relaxing time by the sea.

Overall, the hotel exceeded all our expectations. We can highly recommend it to anyone looking for a clean, comfortable, and friendly place to enjoy their vacation.

We love this hotel apartment the moment we arrived. Even before we finish unloading our luggages, the porter is already out and helping (two thumbs up) At the reception, the staff is friendly and welcoming, and throughout our stay, everyone we meet from Mövenpick are kind and helpful. Thank you for making our stay so special :D
Our 2 bedroom apartment is big. Both rooms are spacious and comfortable, clean and spotless. 
There are several 24hrs convenient stores, supermarket around the hotel vicinity. A minute walk down the road is the entrance to Dubai Mall, may restaurants and shops.
Location of this hotel is just perfect.

I liked the hotel very much. The breakfast was stunning, although at this price point I would have expected some warm bread as well. The service was exceptional. The SPA-area was nice but nothing too special. In similarly priced hotels I saw some snacks and tea in the wellness area before. I think that could really elevate the experience from the small water fountain with the paper cups with little effort.

Close to the congress we attended. Tram line close to the hotel was a life saver. We went to the congress venue with 2 stops. 5 stops to bus station and last stop was Eminönü which is a central attraction. Breakfast not included and view of the back side rooms was not so tempting  but overall clean and convenient stay for us. If I had another congress nearby, I would prefer the hotel again. 

I recently had the pleasure of stay, and I couldn’t be more impressed! From the moment I arrived, the warm hospitality and attention to detail made me feel right at home. The room was clean, cozy, and beautifully decorated, with a stunning sea view that stole the show every morning.

The hotel’s quiet atmosphere was perfect for relaxation, and its prime location made it easy to explore the city. I also appreciated the free parking, which was a huge convenience. The staff were friendly and attentive, ensuring every need was met with a smile.

I would highly recommend this hotel to anyone looking for a comfortable and memorable stay. Can’t wait to return!

Новый, современный отель. Приветливый и отзывчивый персонал. 
Очень много вкусных, разнообразных и сытных блюд на шведском столе на завтрак. 
10 из 10 по оформлению, вкусу и разнообразию.
А видам с ресторана позавидуют любые смотровые площадки города.

Very nice hotel in the city not too long drive from most of the attractions. Good service. I didn’t like the pool area that much but it indoor pool so it’s nice in winter time. It’s called istanbul Bosphorus but it’s not close enough you can’t see it. There is very nice mall near the hotel with lots of nice restaurants.

I had a very pleasant stay and overall a great experience. The staff were professional, friendly, and always willing to help. The hotel facilities were clean, comfortable, and well maintained, creating a relaxing atmosphere throughout the stay.

The location was also very convenient, and the overall service quality met my expectations. Breakfast and food options were enjoyable as well.

Thank you for the hospitality — I would be happy to stay again in the future.

This is the second time we have stayed at this hotel, and unfortunately the repeated experience turned out to be worse than the first one. We were offered a two-story room on the first and basement floors. The room itself is very large in size, with 3 bedrooms. Nicely decorated and furnished. There are all the amenities, a kitchen, a wonderful living room. The hotel provides water and tea and coffee sets daily. However, the excellent quality of the room could not compensate for the discomfort of the stay. There were 2 problems:
1. The ventilation and air conditioning system did not work, so the rooms were very stuffy and the temperature was +25. In one bedroom, where there was no window, it was very uncomfortable to sleep.
2. Directly opposite the windows of the other two bedrooms there will be a booth with 2 dogs that bark non-stop. Very loud. Day and night. Therefore, even earplugs did not provide a comfortable sleep.

At the same time, on the first day of our stay they told us that the next day they would change the room, but when we came to do this, they said that there were no rooms available.

The hotel breakfast has improved and we really enjoyed it.

Fitness zone is nice but the pool has very cold water and it is uncomfortable to use it.

I stayed 12 days in Movenpick , cleaning service is really good and staff attitude very nice . The problem is not any restaurant or fast food around, only have one supermarket close to hotel . I’ll definitely back there next time.

⭐⭐⭐⭐☆ (4/5)

I recently stayed at Mövenpick Villas and, overall, had a pleasant experience. The property itself is beautiful, well-maintained, and offers a relaxing atmosphere that’s perfect for a getaway.

The villa was spacious, spotless, and very comfortable. The bed and pillows were excellent, making it easy to get a good night’s sleep after a day of exploring. The resort amenities were also impressive, and one of the highlights of the stay was definitely the chocolate buffet—a signature Mövenpick experience that didn’t disappoint.

During my stay, the water heater in the villa malfunctioned. I contacted the concierge through the app, and to their credit, the maintenance team responded promptly and resolved the issue quickly. That level of efficiency was much appreciated.

Unfortunately, there were a couple of service-related experiences that prevented this from being a five-star stay.

The biggest disappointment was that one of my perfume bottles was accidentally broken during housekeeping. While I understand that accidents can happen, what mattered more was how the situation was handled. After reporting it to the concierge, I was simply informed that they would need to investigate the matter, which could take quite some time. There was no immediate apology or any form of service recovery offered during my stay. Even if the investigation was necessary, a sincere apology and some acknowledgment of the inconvenience would have gone a long way in showing that guest concerns are taken seriously.

Another area that could be improved is the buggy service. Communication is primarily done through the resort’s app, which generally works well. However, on the morning of checkout, we requested a buggy to bring us to the lobby. After waiting more than 15 minutes without any update, we eventually decided to walk ourselves while dragging our luggage all the way to the reception. It wasn’t the ideal way to end an otherwise relaxing holiday.

Overall, Mövenpick Villas has a lot going for it. The beautiful surroundings, clean and comfortable villas, excellent amenities, delicious chocolate buffet, and responsive maintenance team made for an enjoyable stay. With more proactive service recovery when issues arise and a more reliable buggy service, I believe the guest experience could be elevated significantly.

I would still recommend Mövenpick Villas for anyone looking for a relaxing escape, and I hope the resort continues to refine its guest service to match the high standard of its facilities.

This has to be one of the best—if not the best—resorts we’ve ever stayed at. The service was exceptional from start to finish, and the buffet breakfast was absolutely top-notch.

We did have a small issue with the air conditioner, but the team resolved it promptly and even gave us complimentary drink vouchers as a thoughtful gesture. That level of customer service really stood out.

Highly recommend this resort, and we would happily stay here again!

Movenpick

Columbus

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