Name: Shangri-La Nanshan, Shenzhen
Address: Shenzhen, China
Rating: 9.5

China

Shanghai

Beijing

Shenzhen

Hangzhou

Hong Kong

Malaysia

Kuala Lumpur

We were upgraded to a river view room for free, and my little one was thrilled to see the Oriental Pearl Tower right from our window! It's a 10-minute walk to the sightseeing boat pier, and there's a shopping mall downstairs with all sorts of dining and shopping options. A special shout-out for the complimentary extra bed for kids – that was a fantastic touch! The experience was superb. There's also a lovely, quiet riverside promenade perfect for a stroll with beautiful scenery.

The hotel's location is excellent, right by Jing An Kerry Centre. It's incredibly convenient for dining, shopping, and everything else. The service is also top-notch; everyone from the front desk staff to the housekeepers is really enthusiastic. They even noticed we like tea and left plenty of bottled water in our room. I'll definitely stay here again on my next trip to Shanghai.

My stay at this hotel in Shanghai is a must-choose! 👍👍👍

From the moment I stepped into the hotel, I felt the enthusiastic service from every department: the front desk, concierge, housekeeping, QT Kitchen restaurant, etc.

I really appreciate the diligent work ethic of all the staff; the teamwork they've cultivated is a testament to the management's efforts, resulting in such attentive service for guests.

Special thanks to Katrina and the ladies at QT Kitchen. They thoughtfully prepared newspapers for us every day and catered to the diverse needs of each guest, which is truly commendable. Thank you all!

The upgraded room on the 28th floor offers a beautiful view and is well-equipped, clean, and tidy.

The hotel's location is excellent; it's just a two-minute walk to the Oriental Sports Center Metro Station. Shopping nearby is convenient, and there are many dining options.

Next time we come to Shanghai, we will definitely stay here again. Thank you once more for the warm hospitality at Frontline Shangri-La! 😘

Given it's a new hotel, the facilities are impeccable. Thanks to the double-glazed windows in all rooms, airport noise is virtually unnoticeable. The in-room mini-bar offers complimentary drinks, and purified drinking water is readily available from a tap, with an electric kettle for heating – very convenient. In a thoughtful gesture, complimentary tremella (snow fungus) soup was delivered to the room in the evening. Check-in is on the 12th floor, boasting excellent views, and the front desk staff provided exceptionally thoughtful service. The hotel's 3rd floor offers a direct connection to Hongqiao Airport Terminal 2, which is incredibly convenient for air travelers. For aviation enthusiasts, the airport views are unbeatable.

A few personal observations:
The bed was quite firm, which suited me fine. However, guests who prefer a softer mattress should be aware. Mobile phone signal in the room was a bit weak, something the hotel might need to address, but the Wi-Fi speed was excellent.

The lobby was bustling with a festive Christmas atmosphere, reminiscent of the vibrant Chinese New Year scene I witnessed at the China Hotel Guangzhou earlier this year. Perhaps, for businesses operated by Hong Kong merchants, popularity truly translates to prosperity.

**Facilities:** The lighting, in particular, had a modern, upwardly mobile feel.
**Hygiene:** Clean and comfortable.
**Environment:** Secluded yet convenient, the guest rooms were very quiet.
**Service:** Thoughtful and efficient.
**Breakfast:** Abundant, though the labels for the condiments could be improved.

Starting and ending with this trip, I celebrated the transition into 2025 in Beijing, under the name of China.

Just got back from Beijing, and I can't wait to praise Wang Ran from the hotel's service center – truly excellent, with superb professional skills. Here's what happened: The day before yesterday, it snowed, and I suddenly had the urge to visit the Summer Palace in Beijing to see the snow. I was initially hesitant about going, so I called your hotel to inquire about check-in details. The person who answered was Wang Ran from the service center (I only learned her position and name later when I asked her). Wang Ran's service made me feel incredibly warm. She confidently explained the hotel's room situation and also informed me about Beijing's weather conditions and various transportation options to the Summer Palace. Her help immediately dispelled my hesitation, and I no longer wanted to inquire about any other hotels. Because of her service, I absolutely had to choose Shangri-La Hotel!

Wang Ran from the service center had a clear and gentle voice, and her opening remarks were polite and friendly, instantly alleviating the anxiety I felt due to my tight schedule. I had a lot of questions this time, ranging from room upgrade policies, breakfast issues, and wet/dry separation in the bathroom to transportation around the hotel and breakfast times. My questions were numerous and repetitive, but Wang Ran patiently listened without the slightest hint of perfunctory service. Throughout our conversation, she was clear-headed, responded accurately, and even re-confirmed my needs before ending the call to ensure nothing was missed.

This kind of proactive, detailed, and enthusiastic service far exceeded my expectations and made me look forward to my upcoming stay. The fact that your hotel can cultivate such professional staff speaks volumes about your profound service philosophy. I'd like to commend Wang Ran once again for her outstanding performance and thank your hotel for the excellent service experience!

This was for a celebratory event with a friend. We pre-booked an east-facing room, and the view of the CBD was absolutely stunning. Upon check-in, there were a couple of dirty spots on the bathroom carpet that wouldn't come off even with a towel (not a big deal, and the hotel immediately changed it for us). The beef and tiramisu at the lounge were delicious. That evening, the young man who brought the ice bucket and the lady who helped take our photos were both very friendly. I later gave the lady a good review and some tips, and even shared some Cognac with the young man. When my friend got a bit out of hand later that night, I quickly contacted the hotel to minimize any trouble. They handled it very promptly and objectively (next time I'll definitely be more careful, assuming I haven't been blacklisted! :D)

Shangri-La never disappoints, and this stay was no exception; I was once again impressed by the attention to detail. The design and ambiance: The iconic garden elements create a serene and warm Eastern aesthetic. The lobby's garden and unique fragrance are very tastefully done. Room experience: The room layout is well-planned and exquisitely minimalist. The mattress and pillows offer excellent support, ensuring a high-quality sleep. The shower pressure is strong, and the water heats up quickly. I particularly loved the tea and tea set in the room, which added a touch of ceremony. The afternoon tea was very refined and delicious. The view outside the window was beautiful. All aspects, from dining to accommodation to transportation, were convenient and elegant.

Just opposite the Shenzhen railway station. Convenient and Walkable distance but got to walk a round and cross the street to the hotel. Probably around 8 mins walk with luggage. Cant go via the underpass as there is no escalators. 

Abit dated, pillow is too soft for comfy. Hence didn't really sleep well as it's too soft for me. Bed is also not that firm.

Will opt for this hotel mainly for the reason that it's just nearby the train station..

Had my lunch at the hotel. Pasta cost roughly around $20 sgd and is not bad too.

The hotel boasts an excellent location, just a stone's throw from Futian Station. The ambiance is pleasant, and the breakfast is both plentiful and delicious. Room service offers high-quality meals, and the staff are friendly and responsive.

Stepping into the lobby, the familiar scent was still there, but visually, it was completely new, modern, and incredibly well-designed. The high-ceilinged atrium, with its arcades and lush greenery, created an 'aerial garden' that perfectly captured the essence of Lingnan without feeling old-fashioned – the aesthetics are truly on point.

This stay, Hotel Manager Alice specially prepared a welcome gift, complete with fresh fruit, desserts, and red wine. Sipping a drink while gazing at the magnificent view outside the window, I really appreciated feeling so valued.

If you've ever been put off by the older Shangri-La hotels in other cities, you should definitely give this one in Nanshan, Shenzhen, a try. It retains Shangri-La's core of excellent service, but the hardware and design are absolutely next level. For business travelers or anyone looking for a relaxing weekend getaway, the experience here is truly flawless.

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