Name: Shangri-La Nanshan, Shenzhen
Address: Shenzhen, China
Rating: 9.5

China

Shanghai

Beijing

Shenzhen

Hangzhou

Hong Kong

Malaysia

Kuala Lumpur

Hello everyone! Mr. Li is back again!
Time flies. Last time I stayed at Pudong Shangri-La for five nights in late April, and this time, I’m here with my family for two nights.
First of all, the Christmas decorations inside and outside the hotel are absolutely beautiful. It's not a flashy kind of luxury, but rather a unique charm and romance that's characteristic of Shangri-La. Truly lovely.
My car was parked in B1, and Manager Wang from the front office happened to be by the elevator. He's a very responsible leader and helped us with our luggage and check-in. It made us feel so welcome, truly like coming home. It's precisely because leaders like Manager Wang are at Shangri-La that even the somewhat dated hardware at Pudong Shangri-La doesn't seem to matter as much. Perhaps I'll keep choosing this place because of outstanding individuals like Manager Wang.
The front desk staff, Xiao Guo, handled the entire check-in process courteously and professionally. Commendable.
I won't say much about the room's hardware. It feels very familiar, but it is indeed a bit old. Two out of three power outlets weren't working too well.
The hygiene was satisfactory as well, and all the aunties were very polite.
However, I do have one complaint to report this time. It concerns a male employee in the soft-boiled egg and beef porridge area at the breakfast restaurant. My wife and I passed by this area around 10:30 AM on the 7th. This male employee was preparing the porridge. We asked him something, and he suddenly responded very rudely, saying, “Five minutes! Five minutes!” His tone was extremely impatient, and he didn't even look up or make eye contact with us. It felt very disrespectful and impolite. Why do we remember this male employee so vividly? Because he sometimes also appears in the omelet and egg roll area, and when we stayed here in April, it was also this same male employee. I remember clearly that his attitude was very poor and nasty then too. He frequently glares at guests, not just us, but other guests as well. I hope the hotel investigates this and takes serious action against this employee. Firing him would probably be best. I honestly find his presence upsetting; it seems like he truly dislikes his job. To give some inappropriate examples, Manager Wang from the front office is like an angel from heaven, while this male employee is like an emissary from hell…
Also, the junior service staff in the restaurant are all very good and dedicated. Commendable.
Today around 11:30 AM, I called concierge to ask for a cart to help with check-out. However, after waiting for about 15 minutes, no concierge staff showed up. My elderly parents and children couldn't wait any longer. My wife and I had to carry all our bags ourselves, which was quite difficult. This was also very disappointing. Perhaps they were very busy, which I understand. I reported the situation to the concierge, and a male concierge wearing glasses said they were busy and seemed willing to help me with the luggage, but his movements were just too slow, too slow. I really couldn't take it anymore, so I just said, 'Never mind, I'll do it myself.' This felt a bit incomprehensible...
In the B1 parking lot, a Tesla was directly blocking the aisle, making it difficult for many guests to pass. Luggage and strollers couldn't get through normally. I hope the hotel can strengthen management in the parking area. The quality of some people is indeed very low nowadays, and this is particularly severe with the Tesla demographic. They're all somewhat abnormal individuals.
Finally, I still want to commend Manager Wang Binran from the front office. His resolute and serious attitude, and the way he treats guests like family, are truly exceptional. I hope the hotel's senior management sees this message and gives Manager Wang the highest recognition, ideally a promotion and a raise. I believe this is the sentiment and request from me, a loyal guest, and many other guests!

Deluxe Club Executive Benefits for two: The afternoon tea and happy hour were fantastic, with excellent food and service.

Facilities: The overall environment is very good.

Hygiene: Clean and grand.

Environment: Very convenient location.

Service: The experience was great. We booked a Deluxe Club room and they decorated it for our anniversary, giving us a room with a wonderful view. Special thanks to Tina and Eileen for their service, highly recommended!

I recommend this place to future guests; the location is incredibly convenient for getting around.

I chose the Shangri-La because I was going to see 'Fauve Hautes' at Frontline 31. It's very close, just a five or six-minute walk, and the location is excellent; Taikoo Li is right outside, so you don't have to worry about food or shopping. The room size is decent, more than spacious enough for one person. The hotel is well-maintained and feels relatively new, and the room was very quiet. The hotel management and staff provided great service, though the breakfast was just average.

On my recent business trip to Shanghai, I chose the Hongqiao Shangri-La Hotel, and my stay completely exceeded expectations, especially regarding its prime location and the exceptional service at the Horizon Club Lounge. It truly deserves high praise!

What impressed me even more was the service at the Horizon Club Lounge. The staff's warmth and attentiveness genuinely made me feel valued. Upon check-in, a Horizon Club staff member proactively approached me and patiently explained all the club lounge benefits, such as the timings for breakfast, afternoon tea, and evening happy hour. Special mention goes to Crystal and Jojo from the Horizon Club, and Dave from Concierge, who were incredibly patient in guiding me, providing directions for taxi stands and advising on the best drop-off points for my return.

This stay, the Hongqiao Shangri-La Hotel's superb location truly alleviated my travel concerns, and the warm service from the Horizon Club Lounge staff made my business trip much more pleasant. I will definitely choose this hotel again next time I'm in the Shanghai Hongqiao area!

Highly recommend this hotel, it's one of only three Platinum Five-Star hotels in China, and it lives up to its reputation. As an older hotel, the facilities are very well-maintained, the lobby is grand and opulent, and transportation is convenient. The hotel is managed by Shangri-La, and the meticulous management extends even to the swimming pool's disinfection pool being warm water. My check-in was quite late this time, and the front desk manager was incredibly polite and provided excellent service. A very pleasant stay, highly recommended.

Traveling with my child during the National Day holiday, Celia at the front desk was incredibly helpful. She soothed and cared for my baby and thoughtfully arranged a room with a great view for us. When checking out, I was in a hurry and accidentally left something in the room, which made me quite anxious. Celia went to the room to retrieve the forgotten item and personally brought it to me, even seeing us off. Her genuine smile and responsible attitude completely eased my worry. Celia's warmth and attentiveness truly created a home-away-from-home experience for us.

Shangri-La China World Summit Wing, Beijing – a high-rise stay with incredible value for money!

I can't believe I'm only just discovering the China World Summit Wing, Beijing now! For various reasons, I needed accommodation in Beijing these past two days. After thoroughly considering the location, surrounding commercial hub, transport convenience, star rating, and reviews, I chose the China World Summit Wing, Beijing!

Our wonderful journey began right from the hotel's ground floor lobby.

First, a polite young bellboy enthusiastically helped open the car door. Then, the ground floor lobby staff courteously and warmly escorted us to the elevator bound for the 64th floor. The front desk on the 64th floor handled our check-in with equal politeness and warmth – everything was simply perfect!

We stayed in an Executive Twin Room on the 71st floor. The room rate was over 1,700 RMB, which, for Beijing's CBD, is actually quite reasonable! Plus, there are many hidden perks!

I won't even mention the clean and elegant guest room, the large platter of welcome fruit, or the complimentary daily T9 tea bags and coffee sachets. First and foremost, guests enjoy complimentary access to the Executive Lounge on the 64th floor every day. This includes a wide selection of capsule coffees, various sweet and savory pastries, a range of juices, free use of Apple computers, and complimentary meeting room bookings, among other things. Secondly, there's the daily ”Happy Hour” at the Cloud Bar on the 80th floor, offering unbeatable panoramic views, a variety of alcoholic beverages and juices, and a buffet worth approximately 300 RMB per person. Most importantly, the view from the guest room is absolutely phenomenal! The CCTV Headquarters, China Zun, and the Guomao business district are right before your eyes. You can see Chang'an Avenue, the Forbidden City, Workers' Stadium... and even the Yanshan and Taihang mountain ranges in the distance. That feeling of vast skies and endless clouds is simply breathtaking! Personally, I think the room view alone makes it worth the price.

The dining experience is also superb. Breakfast is served on the 79th floor, also boasting fantastic views. Beyond the standard 5-star hotel offerings, the breakfast selection also includes authentic Old Beijing flavors!

In summary, if you're traveling to Beijing, I highly recommend the China World Summit Wing, Beijing! The hotel is located in the tallest tower within the Guomao business district. It offers direct access via Metro Lines 1 and 10, along with multiple bus routes. Situated at Dabeiyao on East Chang'an Avenue, it's very close to Tiananmen, the Temple of Heaven, Qianmen, Olympic Forest Park, and Chaoyang Park.

Shougang Park Shangri-La Hotel features a fusion of industrial heritage and modern design, with unique experience and shortcomings in details. It is suitable for parent-child vacations and business and leisure customers, but the level of service refinement needs to be improved.
1. Hardware facilities: the collision of industrial aesthetics and modern comfort
1. Building renovation
It was transformed from the original Shougang Power Plant, retaining the concrete structure and steel trusses, with glass curtain walls and indoor green plants, and the industrial style and natural elements are intertwined. Details such as the red steel spiral staircase and the ”Journey of Hope” art installation designed by the Japanese team enhance the visual impact and cultural connotation.
2. Room configuration
The guest rooms are equipped with air purification systems, direct drinking water filtration and wireless networks. Floor-to-ceiling windows offer views of Shijingshan and Yongding River, and themed family suites include children's beds and fun facilities.
3. Public areas
The ”Power Plant Lounge” lobby bar combines industrial and natural elements and is suitable for clocking in; the gym and swimming pool are fully equipped, but there are no charging piles in the underground parking lot, so self-driving customers should pay attention.
2. Service experience: professionalism and efficiency need to be optimized
1. Front desk service
The check-in process takes a long time, and the front desk communication efficiency and problem response speed are insufficient.
2. Catering service
Afternoon tea (58 yuan set meal) is cost-effective and the environment is well received, but the quality of desserts varies; the buffet (300+ yuan/person) is highlighted by seafood and steak, with fewer fruit varieties and acceptable service timeliness.
3. Parent-child service
Yabao Park has safe facilities and provides children's products such as camping tents and plush toys.
3. Catering features: environment plus points, quality needs to be balanced
1. ”Xiangjingting” all-day restaurant
Provides a buffet, covering Chinese and Western delicacies such as Beijing roast duck and Japanese eel. The ingredients are fresh, but you need to queue during peak hours.
2. ”Power Plant Lounge”
Afternoon tea is exquisite and the environment is suitable for socializing, but desserts such as matcha Swiss rolls are light in taste and the quality of cream needs to be improved.
3. ”Fragrant Beer House”
With fresh beer and innovative food as selling points, it has become a check-in place for young customers, but you need to go there alone, not directly experience it in the hotel.
IV. Parent-child facilities: rich facilities, atmosphere needs to be strengthened
1. Family suite
The theme suite includes tree house, skiing, and space elements, children's beds and supporting facilities are complete, but there is a lack of parent-child holiday atmosphere.
2. Bud Bao Paradise
The facilities are safe and clean, suitable for young children, but they need to be charged separately, and the cost-effectiveness needs to be considered in combination with the family budget.
3. Detailed design
The guest rooms provide children's slippers, bathrobes, and toiletries, but are not equipped with WeChat housekeepers. The service phone is slow to connect, which affects the response to emergency needs.
V. Surrounding environment: empowerment of cultural and tourism resources
1. Geographical advantage
Adjacent to the Winter Olympics Big Jumping Platform, Qunming Lake, and Liugonghui Shopping Center, it is within walking distance to the plank road overlooking the scenery, suitable for city sightseeing and sports enthusiasts.
2. Cultural integration
As a ”cultural revival” project of Shougang Park, the hotel is linked with surrounding industrial sites and art exhibitions, suitable for cultural experience customers.

The hotel is located in an ideal location which means that you can start enjoying the city as soon as you drop off your suitcase. The room was perfect and I slept really well. There was a decent selection of essential toiletries and some complimentary tea, coffee and water. I thoroughly enjoyed my stay and I would most certainly book a room there on my next visit to Shenzhen. I would highly recommend this hotel.

The Shangri-La brand is always trustworthy, and Shangri-La Shenzhen is conveniently located. It's just a 2-minute walk from Exit 10 of Futian High-Speed Railway Station. You can also walk to Link City, Ping An Finance Center, Huangting Plaza, and One Avenue in about 3-8 minutes. The rooms are spacious and comfortable. I always stay at this hotel whenever I'm on a business trip.

A special thanks to Wendy for the thoughtful service; she even gave a small toy to my child.

The hotel's facilities are great, and the common areas are aesthetically pleasing. Our room had a stylish acrylic decorative piece resembling a porcelain element, and we had a view of Shenzhen Bay.

There were quite a few guests staying over the weekend. The swimming pool gets a big thumbs-up, especially the large hot tub with its higher temperature, perfect for kids to play in without worrying about catching a cold.

Both the Happy Hour and breakfast were excellent, with plenty of choices.

My child was very happy!

Shangri-La

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