Name: Somerset West Point Hanoi
Address: Hanoi, Vietnam
Rating: 9.3

Thailand

Bangkok

China

Guangzhou

Vietnam

Hanoi

Shenzhen

Ho Chi Minh City

Suzhou

This was my first time staying in this area, as I usually stay around Phetchaburi whenever I visit Bangkok. I decided to try something different this trip, and overall, it was a pleasant experience.

The hotel is apartment-style and comes fully equipped with a kitchen, making it ideal for families or longer stays. Our unit had two bedrooms — one with a king-sized bed and another with two single beds. It also came with three bathrooms, which was a huge plus as everyone could get ready comfortably without having to wait.

The location is very convenient, with a shopping mall within walking distance and a 7-Eleven located just below the hotel. The staff were friendly, welcoming, and always ready to help. We were pleasantly surprised to find beautiful origami creations left on our beds, which added a thoughtful and personal touch to our stay.

The only downside was that the TV’s Wi-Fi connection was a little unstable. When connecting to YouTube, the videos tended to buffer and lag frequently.

Overall, a comfortable and spacious stay with an excellent location and warm hospitality. I would consider staying here again on my next visit to Bangkok.

The hotel lobby is comfortably designed, and every staff member is friendly and welcoming with a smile. The room, located on the top floor, is very comfortable, featuring a terrace and a homey feel. The room was impeccably clean, which is commendable! The pool, while not very large, is sunny and perfectly adequate for enjoying the sunshine. I would definitely choose this hotel again next time I'm in Bangkok.🥰

Everything was pretty good and service was amazing but it is kind of expensive considering the location isn‘t the very best. I just think that for this kind of pricing while not really beeing close to the center ( even though the Location is not terrible) your expect a lot more than you get. Regardless our room was pretty clean the view on the balcony was at most a 1 out of 10 but therefor the view on the rooftop was amazing and even though we didn‘t use it the pool looked great

Very nice hotel with very nice staff :) 
Location is great if its your second time in bangkok as its a bit far away from the main tourist attractions. Hotel offers shuttle to the subway which is great!

Loved my stay here! The property is tucked away on Sukhumvit Soi 23, which is about a 10 minute walk to the Asok BTS and Sukhumvit MRT. If you are feeling lazy, they have a shuttle, and there is a 7 Eleven right across the street which is super clutch.
The rooms are great! really modern and minimalist with huge windows that let in tons of light. It is also very practical for work, with plenty of USB ports and universal sockets everywhere. Plus, the infinity pool is a vibe.
I have to emphasize that the staff were really nice and made me feel so welcome. Also, the breakfast was a total highlight; they have an amazing Nutella machine that I am still thinking about. Such a great experience! All the staff were helpful even the housekeeping

Saya mempunyai pengalaman yang menakjubkan di Somerset Park Suanplu di Bangkok, menginap di suite 3 bilik tidur 2704. Saya tidak dapat memuji kaunter penerimaan tetamu dan kakitangan yang cukup untuk perkhidmatan mereka yang luar biasa. Dari saat saya tiba, mereka pergi ke atas dan seterusnya untuk menjadikan penginapan saya selesa dan tidak dapat dilupakan. Suite ini luas, serba lengkap dan bersih tanpa cela. Perhatian terhadap perincian dan sikap kakitangan yang mesra dan membantu benar-benar menjadikan penginapan ini istimewa. Saya sangat mengesyorkan hotel ini kepada sesiapa yang melawat Bangkok!

As someone who has stayed across multiple CapitaLand and Somerset properties over the years, I usually have a fairly clear benchmark of what to expect in terms of layout consistency, operational standards, and guest experience. Unfortunately, my recent stay at Somerset Haizhu Centre Guangzhou fell noticeably short of that brand standard.

Starting with the physical condition of the unit, the overall upkeep feels tired. The tiles and grout in particular were visibly dirty in several areas, which immediately gave the impression that the property is overdue for a proper refresh or renovation. For a serviced residence positioned under the Somerset brand, this is quite a basic maintenance expectation that was not met.

The apartment configuration also felt oddly thought through. A two bedroom unit designed for four guests, yet only one bathroom is provided. At the same time, there are three televisions in the unit, which feels disproportionate and not particularly practical from a guest usability standpoint. It is one of those setups where design decisions seem disconnected from actual guest needs. If this is the actual configuration, it would be more honest and guest friendly to label it plainly as a “两房一厕套房” rather than a “两房豪华套房” that implies a higher level of convenience than what is actually provided.

Operationally, there were several gaps in service delivery. At check in, there was no clear explanation of facilities, no proactive sharing of key information, and even basic essentials like the WiFi password were not provided until I had to ask for it myself. These are small touches, but they significantly affect the overall arrival experience, especially for a serviced residence.

Housekeeping provisioning was also inconsistent. For a four person booking, only three towels were provided. Similarly, there were only two glasses in the bathroom area, and no cutlery or basic kitchenware setup was provided, which is usually standard across Somerset properties. These inconsistencies make the stay feel more like a partially serviced apartment rather than a fully serviced residence.

On the facilities side, the gym not operating twenty four hour access is another miss, particularly for business or long stay guests who expect flexibility. The in room amenities also need attention. Hot water in the shower was only reliably consistent for about ten to fifteen minutes before turning noticeably cooler, which makes longer showers inconvenient.

There were also very limited charging options in the room, with no proper USB or conveniently placed plug points for modern device charging needs. This is increasingly a basic expectation in serviced accommodation today.

Overall, while the location and brand affiliation might set certain expectations, the execution at this property does not reflect the usual Somerset standard I have experienced elsewhere. In its current state, it really feels like the property requires a significant operational reset and likely a refurbishment to align back with brand positioning and guest expectations.

Stayed at a family suite for 6 nights. The location is peaceful and there are mcdonald, 7-11, Starbucks and a Chinese restaurant that closes quite earlier(as early as 830pm but opens around 7am) as this is a bio tech park office. There is a metro station right below the residence for those who prefer to take train. There are a few malls at the next station. 
As for the apartment wise, it is quite poorly maintained for a 6 year old building. The ventilation not working or not working well and the drainage sinks in the bathroom. Aircon system not cold if even if it was set to 16c at different mode. The worse was the unit we stayed(4801) had a power failure in the middle of the night(1am)on the 2nd last night(3 Dec 2025). Called the reception and the service staff came to check. He was not a technician, he had to called the technician to check what happened. After to and for about 30 mins, we were told to move to another room. The staff did offer some help to move the things for us but we need some time to pack and to wake up the elderly and children, so we will move over ourselves when we were done. It was another room at the other concert about 20 m away. There were 3 family suites and 3 smaller room at this level. We managed to move over at about 230am, it took us another 45 mins before we were able to get back to sleep. It was about 330am. Everyone were tired and woke up late that morning. The room(4805) was slightly smaller and the same ventilation and aircon issue we faced in the previous room. The furnitures were not properly maintained as well. Room TV was not working due to power point issue, dinning table unstable and cause my drinks to spill, master bedroom doors were faulty(same for the previous room).

Overall, the stay was quite disappointing for a 5 stars residence managed by reputable Ascott hotel. There was no apology and we were not told what had happened that night. The hotel managers treated this incident like very normal and nothing had happened. 

FYI. The hotel breakfast was not amazing. The coffee machine hardly maintained when is full or empty of water. The coffee doesn't taste good either. The table was not clean probably either probably due to shortage of staffs. The employees of the companies in this building will have their breakfast in the restaurant as well. Maybe the Chinese restaurant offer nicer breakfast and service. We tried the Chinese restaurant noodle for lunch on the first day, not too bad.

Cockroach need to be dealt with, everyday I can see a few cockroach running around. 
Apart from that, breakfast is great,location is also good and house is also well equipped, there is kettle, bowls, plates, cooking pot,tv ..ets

This hotel locates at a very good site with walking distance to the famous train station and shopping area.  The hotel lobby is glamorous and service men are polite.  Our room is quiet and has a good view to see the city at 15 floor.    The size of the room is big enough for our family stay and we can freely use the space just like home.  Bed sheet is clean and room size is enough for just 3 of us also with 2 toilets and shower.  There is also a big kitchen with big bottle of distilled water available.  This is not only a hotel room but a residence for family stay.
 Varieties of choices for noodle shops and coffee shops were also within walking distances, they can all be found out via Google map. You will never know all those nicely decorate coffee shops, bars and fashion shops are hid upstairs that need your exploration I will surely come again to choose this hotel.

There was only one side table. The side table near the window might be broken and had been removed but not replaced. Thus it was very inconvenient as the small items like handphone and drink had to be put on the floor before sleep, and could be a hygiene concern.

This hotel was absolutely unreal. From the moment we arrived, we were approached with polite and kind attitudes not the staff, offered a medicinal tea during our wait and patiently assisted in locating am ATM to retrieve cash for a deposit. Every instance of our arrival and departure from the hotel for our day to day activities followed by polite greetings from the front desk staff.

The view was beautiful, and the service apartment came supplied with several household objects including cooking pots, pans, and utensils. It was also equipped with a microwave which was very convenient.

The location which just a 15-20 minute drive from Old Quarter, and still convenient enough for exploring by walking. There were several authentic shops and restaurants nearby which made for easy access to great meals and snacks during daily activities. I would highly recommend a stay with this hotel.

Somerset

Columbus

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