Name: Somerset Hoa Binh Hanoi
Address: Hanoi, Vietnam
Rating: 9.2

Thailand

Bangkok

China

Guangzhou

Vietnam

Hanoi

Ho Chi Minh City

Suzhou

Shenzhen

The service at this hotel was absolutely amazing. From check-in to check-out, my entire experience was excellent！

I am a very light sleeper and cannot tolerate any noise at all, as I wake up easily. After checking in, I requested a quieter room, and the hotel immediately arranged a room change for me without any hesitation. I truly appreciated how efficient and understanding they were.

The room was very clean, and the bathroom was spotless. Housekeeping came every day to clean the room. I left my valuables in the room, and the staff carefully organized them for me without touching anything unnecessarily, which made me feel very safe and respected.

There is a 7-Eleven right downstairs, and shopping malls nearby. The location is excellent — right in the city center and very convenient to get anywhere.

I came to Bangkok to celebrate my birthday, and I was completely surprised when the hotel prepared a birthday cake for me on my special day. I truly did not expect that at all. A big thank you to the two staff members who personally delivered the cake to my room it meant so much to me.🥰🙏🏻

I also had packages delivered to the hotel, and the staff helped receive them properly, requiring signatures and making sure they were not taken by anyone else. They were very responsible and professional. Additionally, when I accidentally left some purchased items in the room after checking out, I contacted the hotel and they handled the lost and found process very well.

I travel to Bangkok often and have stayed in many hotels, but this hotel truly stands out because of how thoughtful they are in every detail. I absolutely loved my stay here. I have already recommended this hotel to my friends, and I would like to sincerely thank all the staff who took such great care of me.

You are all amazing, and you made me fall in love with this hotel. 💛

It’s my 2nd time staying at this hotel, and although there were a few hiccups this round, overall it was still a pleasant and enjoyable experience!
The hotel staff remain as welcoming and helpful as ever. I’m absolutely obsessed with the TAO BIN beverage vending machine at the lobby!
Our room was clean, comfortable, and well-equipped with a 2-in-1 washing machine and dryer, as well as a microwave — perfect for daily convenience. However, we did encounter an issue with the dryer during our stay. The maintenance technician spoke little to no English, which made communication quite challenging, and we weren’t entirely confident that he knew how to resolve the issue.

Thankfully, the front desk care team quickly stepped in and efficiently arranged for us to move to another room within 20 minutes. They spoke good English, were patient, and handled the situation very professionally.

Once we moved to the Executive Two-Bedroom Serviced Residence, everything worked perfectly, and the rest of our stay was smooth and comfortable.
Despite the minor inconvenience, the staff’s responsiveness and warm service made our stay a great one overall.

We had a very pleasant stay at Somerset Sukhumvit 71 Bangkok. Check-in was easy and smooth with welcome infused water, and the on-site café was excellent, with delicious breakfast pastries. The beds were firm and clean, the room was comfortable, and housekeeping did a great job cleaning and making our beds daily. We also appreciated that both of our rooms were booked next to each other, which made travelling as a family much easier. Our fourteen-year-old’s bed was already made up upon arrival, which was a thoughtful touch.
John, the concierge, was outstanding. He managed to book a same-day bike tour for our family of six and also kindly arranged our airport transfer. His service truly stood out and made our stay even better.
Our only disappointment was New Year’s Eve. We had planned to ring in the new year at the rooftop venue, but it was fully booked. I had messaged the hotel in advance through the Trip app but didn’t receive a response. Instead, we followed a restaurant recommendation from the front desk, only to arrive 56 minutes before closing and be told the kitchen was already closed. Two other nearby restaurants were also closed, so we ended up grabbing snacks from the 7-Eleven across the street. The hotel kindly unlocked our balcony so we could at least watch the fireworks from our room.
The rooftop restaurant is beautiful, and the pool area is also very nice, although the water was quite cold, so we didn’t swim. The location is a bit far out, but overall, we enjoyed our stay so much that we extended it and booked a third night. A great hotel with excellent service, especially from the concierge, and we would happily stay again.

Service apartment was very clean and spacious. Most importantly it’s quiet and was a good getaway from the hustle and bustle of BKK. Free shuttle service to nearby train service.

⭐️⭐️⭐️⭐️⭐️ Excellent Stay in the Heart of Bangkok!

I had a wonderful experience at Somerset Maison Asoke Bangkok. The hotel is modern, clean, and perfectly located — close to public transport, shopping areas, and great restaurants. The rooms are spacious, beautifully designed, and equipped with everything you need for a comfortable stay, including a kitchenette and washing machine.

The staff were incredibly friendly and professional, always ready to assist with a smile. The rooftop pool and gym are fantastic spots to relax after exploring the city. It really felt like a home away from home.

Highly recommended for both business and leisure travelers — I’ll definitely stay here again on my next trip to Bangkok!

Hotel ini terlalu lama, dan bas ulang-alik hanya keluar ke satu arah Terdapat tanda-tanda kebocoran dalam tab mandi dan tandas di dalam bilik. Sarapan hotel tidak mempunyai banyak pilihan dan hotel ini terlalu lama. Terdapat ramai pelanggan yang kelihatan tergesa-gesa mencari makanan.
Sikap kakitangannya agak baik, tetapi kerana saya mempunyai penerbangan awal ke Bangkok, saya ingin mengambil bilik awal. Pada asalnya kami ingin membayar surcaj sewa setengah hari, tetapi pihak hotel menekankan bahawa kami mesti menaik taraf sewa separuh hari pada hari pertama dan lima malam berikutnya yang kami tinggal perlu menebus perbezaan harga naik taraf.
Tiada rutin untuk membersihkan bilik setiap hari Kadang-kadang lantai disapu, kadang-kadang tab mandi tidak dibersihkan, dan semua bekalan basuh tidak diisi semula.
Penghawa dingin gagal melaraskan suhu secara automatik dan ia sangat bising apabila suhu melebihi 20 darjah.
Fungsi set TV terlalu lemah Di antara semua stesen, ada yang sangat kuat, manakala yang lain senyap, dan tiada satu pun daripada mereka dapat menunjukkan waktu tempatan yang tepat.
Pemandu bas ulang-alik tidak menetapkan masa tetap untuk makan tengah hari. Malah, tetamu dikehendaki membuat tempahan setiap hari. Selain itu, kami mesti menyemak dengan kakitangan hotel tentang segala-galanya, jika tidak, mereka akan menukar masa bas ulang-alik dan perkara lain pada bila-bila masa tanpa memberitahu tetamu terlebih dahulu. Pada suatu hari kami ingin menaiki bas ulang-alik selepas kira-kira pukul 12, tetapi kakitangan hotel mengatakan bahawa pemandu itu akan mengambil masa hampir dua jam untuk pulang sebelum dia pergi makan. Malah, saya pernah menghantar e-mel kepada hotel itu sekali di Hong Kong tentang semua yang berlaku. Dian Zhidao berkata sebaliknya dalam e-mel itu.

We booked a Executive 2 bedrooms and stayed for a week, location is convenient with amenities around and connected to mall beside. There are 2 malls nearby although it’s further away from city centre but overall is quite convenient to go around by didi. The front desk service is ok needs improvement especially when it comes to help with parcel service and food delivery. I have travelled to other cities in China usually front desk are very helpful when it comes to these.

I went on a business trip to an exhibition, and I found the island to be peaceful and pleasant. The location was very convenient, as there was a metro train station right below the hotel. Additionally, there was a Starbucks and a 7-Eleven convenience store located directly beneath the hotel. I really loved the location!

Cockroach need to be dealt with, everyday I can see a few cockroach running around. 
Apart from that, breakfast is great,location is also good and house is also well equipped, there is kettle, bowls, plates, cooking pot,tv ..ets

We stayed at Somerset Grand Hanoi in November and had a wonderful experience. Yes, the hotel is older, but it is extremely convenient—just a 7–10 minute walk to the Old Quarter and close to everything you’d want to explore. The cooler weather was perfect; we could comfortably wear shorts, and the kids even enjoyed the pool.

Our 2-bedroom, 2-bath unit on the 10th floor was spacious and practical, with a full kitchen and a washer/dryer combo—super helpful for families. The kids especially loved the ping pong table! There’s also a Quick Mart right inside the hotel, which made it easy to grab breakfast items, snacks, and even last-minute things like cough drops.

We didn’t eat at the hotel since there are so many incredible options just steps away—but that’s part of the charm of staying here.

Overall, a comfortable, convenient, and family-friendly place to stay in Hanoi. Highly recommend!

The location is still good although have to travel around 15 minutes to the town. However, we encountered heavy rain/ typhoon days during our trip. During heavy rain, there is no taxi / grab available to pick us from the hotel (I guess the area near west lake area)  to the town although the shops at the town still opens. This situation is not expected, and we have to stay in the hotel area for one day. 

Most of the hotel staff is good and very friendly , except one male staff named Eric Nguyen. He pretended to respond to you but he did not really follow-up / help you. When we asked other staff , then our question is immediately responded / solved.

A Coffee shop and a convenient store is nearby the hotel. Location of the hotel is easy to go any place in the city.

Hotel room is big and clean. We need to have brwakfast at a restaurant 20 meters away from hotel, npt so many choices.

Somerset

Columbus

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