Name: Al Hamra Residence
Address: Al Jazirah Al Hamra, Emiriah Arab Bersatu
Rating: 8.1

Mesir

Hurghada

Luxor

Emiriah Arab Bersatu

Al Jazirah Al Hamra

Qatar

Doha

Jerman

Frankfurt

Hamburg

I had high expectations for Steigenberger Aqua Magic, but unfortunately my experience did not match the reputation of the hotel. The first disappointment started at check-in. I booked two rooms and sent a request in advance asking for adjacent rooms because we are one family traveling with children. The hotel is very large and consists of several buildings, so it is simply not reasonable for my children to stay in one building while I stay in another. At reception I was told that there were no rooms of the same category available in the same building. To solve the problem, I agreed to pay around €100 to upgrade the second room. However, even after paying for the upgrade, the rooms were still not next to each other. They were only on the same floor despite my repeated request. To make matters worse, I received the key to the first room after approximately 3:00 PM, while the second room was not ready until after 6:00 PM because housekeeping had not finished preparing it. Waiting several extra hours for a room after paying for an upgrade was very frustrating. Then, on the day of departure, shortly after 12:00 PM I received a call asking me to check out immediately. I found this difficult to understand. If the hotel expects guests to respect the official checkout time, then guests should also expect their rooms to be ready at the official check-in time. The standards should be the same for both sides. Another disappointing policy was the specialty restaurants. Although I booked an All-Inclusive package, I was only allowed to use one specialty restaurant because my stay was less than five nights. I do not think this is a fair policy. If a restaurant is fully booked, I completely understand, but if tables are available, all All-Inclusive guests should have the opportunity to dine there regardless of the length of their stay. Restricting access only because of the number of nights makes the All-Inclusive experience feel unnecessarily limited. I also felt there was a noticeable difference in how some guests were treated. I paid in foreign currency just like many international guests, yet I noticed that the building assigned to us was occupied mostly by Egyptian families and its overall condition was not maintained to the same standard, especially the unpleasant smell around the ground-floor bathrooms. Another incident happened at the swimming pool where my children were told that inflatable toys and floats were not allowed, and we immediately respected the rules. However, only a few minutes later we saw children of other nationalities using similar inflatables in the same pool without being stopped. This made me feel that the rules were not being applied equally to everyone. I also remember another situation at reception where a foreign guest requested to change rooms and was offered several alternatives. When I requested the same, the receptionist briefly searched and then told me that no rooms were available. Seeing another guest receive multiple options while I was told there was nothing available left me questioning why the same level of service was not offered to me. I am not saying this based on rumors; I am simply describing my own experience during my stay. I sincerely hope the hotel reviews whether its procedures and policies are being applied equally to all guests. Despite these issues, I would like to thank the restaurant staff, housekeeping staff, and cleaning team. They were always friendly, professional, and helpful, and I truly appreciated the way they treated us. The hotel itself has excellent facilities and great potential, but the inconsistent service at reception and the feeling that some guests receive better treatment than others had a significant impact on our holiday. I hope the management takes these comments seriously because equal treatment, fair policies, and better organization at check-in would greatly improve the guest experience for everyone.

A real 5star premium All Inclusive experience. Excellent Staff at Cleaning/Reception and Restaurants. Good Spa (but ask for the promotions and do not pay the list price). Good selection of restaurants but quality varies. By far #1 is Alex Beach club (10/10) #2 Bwala Italian (8/10) #3 Tanga Beach local style (8/10) #4 Buffet restaurant (menu changes every day) #5 S-Square Sushi (6/10) #6 S-square Teppanyaki - more show then quality (4out of 10 points). The Noodles restaurant we did not try.

Personnel très attentif
La diversité des plats et des restaurants permet de ne pas se lasser lors d'un séjour de plusieurs jours. 
Les chambres sont spacieuses et très propres
La décoration est raffinée

Rooms are well renovated. Plumbing is not good. Sink drainage is blocked. Shower water is weak.

Our stay in Steigenberger Nile Palace was beyond fantastic. We chose the king room with full Nile view. The Hotel has great restaurants, cafes, bar, and pool. The entire property has amazing staff who went above and beyond to make sure our stay was comfortable. Mr. Mohammed, Mr. Ahmed, Mr. Makar, took great care of us. The breakfast at Nubia restaurant was fantastic and has a wonderful spread. The room was very spacious and offerd great view of the Nile from the balcony. 
I highly recommend staying here.

We stayed here to celebrate our 40th wedding anniversary, and the hotel staff went completely over and above to make us feel incredibly welcome! While we were out enjoying dinner, they surprised us by leaving a beautiful anniversary cake right in our room. It was such a thoughtful, kind, and unexpected gesture that truly made our milestone celebration feel so special. On top of the wonderful hospitality, the views from our balcony overlooking the Nile River and the pool area were absolutely spectacular—both during the serene daytime and lit up beautifully at night. Between the beautiful grounds, the amazing views, and the genuine kindness of the staff, this resort gave us a perfect anniversary experience. We highly recommend staying here if you visit Luxor!

The rooms are spacious and clean. The area is safe and secure. The hotel serves meals with a wide variety of dishes.

The downside is that the meal is served in a different location. You have to walk 300 meters or wait for a shuttle bus.

The female receptionist is especially beautiful and lovely. I still don't know her name. I want to come back and see her again 🤭

We had a really nice view from our room and truly enjoyed our stay. Even though there are some construction sites around the area, it didn’t affect our experience at all. The location is peaceful and relaxing, which made our trip even better.

We loved that there’s beach access, plus great amenities like the pool, golf course, and gym. Also its only5 mins away from Al Hamra Mall. 

Breakfast was okay and had a decent selection.

Special shoutout to Nihal from reception for assisting us during check-in. He was very professional, helpful, and made everything smooth for us. Great service!

Steigenberger

Columbus

Tempat penginapan Turia Hotels

Tempat penginapan Sowell

Tempat penginapan The Resident

Tempat penginapan GRANBELL HOTEL

Tempat penginapan CityInn Hotel

Tempat penginapan Signature Inn

Tempat penginapan VALATOMS

Tempat penginapan greet

Tempat penginapan Williams Hotels

Tempat penginapan The Imperial Hotel and Resort

Tempat penginapan THC

Tempat penginapan Avid

Tempat penginapan Cosmopolitan Hotels Group

Tempat penginapan Belmond

Tempat penginapan Eurotas Hoteli

Tempat penginapan Dormero

Tempat penginapan Discovery Hotel Management

Tempat penginapan Anabuki Enterprise

Tempat penginapan Niccolo

Tempat penginapan THB hotels

Hotel Jenama

Hotel di Kuala Lumpur

Hotel di Guangzhou

Hotel di Shanghai

Hotel di George Town

Hotel di Bangkok

Hotel di Johor Bahru

Hotel di Kota Kinabalu

Hotel di Melaka

Hotel di Chengdu

Hotel di Shenzhen

Hotel di Genting Highlands

Hotel di Tokyo

Hotel di Petaling Jaya

Hotel di Singapura

Hotel di Ipoh

Hotel di Hat Yai

Hotel di Kuching

Hotel di Beijing

Hotel di Chongqing

Hotel di Taipei

Destinasi Popular

Cari Hotel Murah & Tawaran di Trip.com

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-component-context

@ctrip/hoh-image

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

global_brand_tdk_title

Terokai destinasi sohor kini ini untuk tempat penginapan ${{brandName}}

Percutian ${{brandName}} popular

Terokai pilihan serba lengkap kami untuk percutian ${{brandName}} di ${{cityName}}

Penginapan ${{brandName}} popular di ${{cityName}}

Alami penginapan ${{brandName}} impian anda di ${{cityName}}

Percutian sempurna anda: Pilihan ${{brandName}} popular di ${{cityName}}

Tempat penginapan ${{brandName}} pilihan di ${{cityName}}

Cari tempat penginapan ${{brandName}} kegemaran anda di ${{cityName}}

Tempah tempat penginapan ${{brandName}} terbaik di seluruh dunia dengan Trip.com. Nikmati diskaun eksklusif, baca ulasan tetamu yang tulen dan lihat foto hotel. Pembatalan percuma untuk kebanyakan bilik & sokongan pelanggan 24/7.

Tempat penginapan ${{brandName}} terbaik di seluruh dunia - kadar terbaik dijamin | Trip.com

Hotels near ${{poiName}}, ${{cityName}}

Cari Hotel dengan ${{facilityName}} di ${{cityName}}

Cari ${{typeName}} di ${{cityName}}

Cari Hotel ${{starName}} di ${{cityName}}

Cari Hotel ${{themeName}} di ${{cityName}}

Leret ke bawah untuk melihat lebih banyak

Hotel berhampiran ${{poiName}}, ${{cityName}}

Masukkan tarikh perjalanan anda untuk menyemak harga dan ketersediaan terkini

Masukkan tarikh perjalanan anda untuk menyemak harga dan ketersediaan terkini.

Hotel terbaik di ${{cityName}}

Carian terkini anda di laman kami

Hotel di ${{cityName}} | Hotel terbaik dengan harga murah- Trip.com

seo-brand-page_PC_0_0_101

Tempat penginapan Steigenberger

Percutian Steigenberger popular