Name: Wyndham Hotel Surfers Paradise
Address: Surfers Paradise, Australia
Rating: 8.9

Australia

Cowes

Melbourne

Surfers Paradise

Shoal Bay

Marcoola

Torquay

The property is quite dated, as it consists of individual cottages within the resort, and it would benefit from significant renovation and modernization. The amenities provided were very limited; for example, complimentary bottled water was not available in the room.

On a positive note, the staff were welcoming, friendly, and polite throughout our stay.

However, I was disappointed that the room did not match the appearance shown on Trip.com. The actual room looked quite different from the photographs and descriptions provided on the website, which created expectations that were not met.
5 stars for Staff.

The apartment is spacious & clean. Housekeeping doesn't come everyday but this is common for apartments. You can arranged with the customer service when you check in to fix the housekeeping dates. As the housekeeping is by 3rd party, you'll need to follow up with customer service if you are very particular about the cleaning of the room. Although we found a few things not houseeept properly when we first check-in, the housekeeping clean/replace the items after we inform the customer service. We are not too pushy & demanding, so we give the customer service enough time to work with the housekeeping. The room are well fit our family of 4 with almost daily cookings. If I really want to complaint, it is the washing machine. Maybe is that we don't know how to use this particular brand, but it uses so little water that some area of the clothes are not even wet after washing. We tried many combinations of settings but never able to get it to work. Overall, we like this apartment. It is not really a hotel. It is an apartment managed by  Wyndham. There are home residence around. But this is very common for such apartments.

Location: on the southern end of Surfer's Paradise, the quieter end, just behind the Q1.

General notes: it is NOT a hotel. It's a serviced apartment. Put it into context & you'll be fine. The location is convenient. There's free resident parking. The staff are polite & professional. Club Wyndham is a time share operation, which they will try to gently push for. Thank you Felipe!
There is a cafeteria onsite which serves breakfasts & meals on a schedule. The parking is free which is a remarkable bonus. There's free WiFi. 3 lifts service all floors and are generally efficient given the 17-18 floors.

As of 2026 May, there are major renovation works being carried out, which shows they care, but do expect construction noise during your stay until it's complete. They should be more upfront about it to avoid upsetting the easily outraged customer, I felt. SO BEWARE!! Do check with them before you book

Rooms: as a rented apartment block, more akin to Airbnb with a reception, do expect that each unit will vary in furniture & fittings, so be wary of the bad reviews as in general not all units are the same. From an objective perspective, the unit was well appointed & functional to a moderately good level. Just don't expect 4 star hotel level finishings. But it's good enough on the whole. There's air conditioning that works well, a large screen TV, kitchenette with cutlery & tableware, and a dishwasher, fridge & microwave. There's a washing machine & dryer as well, for the clothing. The sofas are comfortable & clean. There's a balcony which, if ocean facing, are ideal for the sunsets and smokes. Read: great views! The TV provides the usual terrestrial channels as well as a Club Wyndham cable like channel tv with a reasonably wide selection of video movies. There is a nice complimentary selection of tea bags, coffee & chocolate powder provided.

Rooms: the single beds are rather narrow & small, but adequate. Not the best I've experienced, but good enough. The mattresses are very comfortable, soft & plush, not hard. The pillows are also very comfortable. The only thing missing in the room was the inadequate provision for clothes hangers & racks. Baffling to not provide clothes hangers in the wardrobe cupboard. Inexplicable. There's a small TV screen provided in the bedrooms too & an individual air-conditioning control console for the bedroom itself.

Bathrooms: generally clean and adequate. All the usual soaps & moisturizers provided. No toiletries are included though. So do bring along your own toothbrushes & shavers. There are plugs for the electric shavers. The complete set of fluffy towels are provided. The shower is not a rain shower but just a shower head. Hot water takes a short while to heat up
& The showering Is generally a good experience.

Based on my limited experience, it's a good place for a short stay, with the free parking tipping the balance in its favor for most, though for long stays I'm not sure how efficient they will be in providing for extra towels, toilet paper, cleaning services, etc. Though on the surface, they do appear to be up to the task. Again, I would ask about this if you're staying for more than 3 days. Do also check about the renovation noise during the day!

Addendum:
There's a great Indian restaurant (Delhi Darbar) & a very popular Italian restaurant just downstairs.  Also a good Japanese restaurant (Osaka) just opposite.

Wyndham Destinations

Columbus

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