Hotel 5 Bintang Terbaik di Broadbeach

I wanted to provide some feedback regarding my recent stay and the experience I had with your trip service desk. Overall, I had a positive experience, although there were a few minor hiccups along the way. However, I must commend your team for their prompt and efficient resolution of these issues. The trip service desk demonstrated world-class customer service. The representatives patiently and politely listened to my frustrations and concerns, and they were dedicated to finding a satisfactory resolution that would benefit both the hotel and myself. I truly appreciate their efforts in going above and beyond to ensure my satisfaction. This level of service was truly brilliant, and I am more than happy to recommend Trip.com to anyone looking to book their next holiday, whether it be a hotel or a flight. I have experienced firsthand how Trip.com takes excellent care of their customers and their bookings. The dedication and commitment to customer satisfaction are truly commendable. Thank you once again for your outstanding service. I look forward to booking my future holidays with Trip.com and enjoying the same level of care and support.

Excellent location in the heart of Broadbeach. Friendly staff and seamless check in-out. Parking is a bit confusing, and the hotel is starting to look its age. However clean and tidy. Pool deck hardly gets the sun, so no sitting by the pool all day to get some rays! (There is a beach 150m away so not a biggie!)

On our trip to Gold Coast we booked our accommodation with Meriton a studio apar**ent. Upon arrival and check in we got upgraded to a 1 bedroom apar**ent no charge, and couldn’t be happier , as their service was a friendly, fast, and professional. Our 1 bedroom apar**ent is amazing, featuring queen bed with t.v in room , spacious living area , kitchen, laundry and balcony with a beautiful view of the beach . The location convenience, being across the road from the ****** and pacific fair , and Goya cafe downstairs for a close by breakfast before heading on your day of adventure. We’ll most definitely be checking in to Meriton in near future.

We phoned prior to find out parking options. They said no valet. We arrive and sure enough, there’s complimentary valet parking for guests. This was a pleasant surprise. The lady at reception was not especially helpful. We requested an early check-in during booking process. We arrived around 2 hours prior to normal check-in and were told our room wasn’t recently. We paid extra for breakfast, $100 meal credit and late check-out. The receptionist twice mentioned a $50 credit - not sure why? Our lunch meal at restaurant Nineteen was excellent. Fresh oyster journey, moreton bat bugs and dessert. An extensive wine list including by the glass. The infinity pool on level 19 looks amazing. Given more time, we would have used it for sure. We booked the stellar room. The room itself was spacious and luxurious. King bed. Separate living/dining room. Both with large TVs. Bath tub. Monsoon shower. Bath robes and slippers. Smart lighting and curtains. Large balcony with 180 degree view, albeit ocean view mostly obstructed by other buildings. Mid afternoon, we received a random knock on the door. It was the turn down service. We didn’t oblige. Reception had failed to mention this. We ordered room service for dinner. Uninspired menu. Burger and fries took around 45 mins. It was warm at best. And very over priced. There was some loud-ish dance music being played in the shared corridor, over the in-house audio speaker system. Poor choice. We could hear it while watching TV in bed. Fortunately, the next sound track improved around 2300h. Breakfast was pre-paid. We were handed a memu and told we could order what we wanted. Juice, tea or coffee and a main. We ordered crab omelette and some sides. We were unexpectedly charged extra for the sides. It wasn’t explained to us. Thankfully, check-out was simpler and smoother than check-in. Concierge and valet were on point. Overall, we enjoyed our stay, but for the price tag, don’t think it represents fair value - we’ll unlikely return.

Stayed here for 5 nights as attending an event at the Convention centre across the road. Very central hotel and only 5 minutes to convention centre. Plenty of restaurants nearby. Breakfast was excellent with attentive staff and good food. Bar on ground floor also good. Balcony was nice but exterior light not working. Overall a great stay and they credited my points as an accor platnimum member.

Everything was great except the terrible weather and food outlets either all closed or terrible salads at the oasis carvery. Plus side clean, great service, and the ribs at Fat Freddy's were excellent! Had to pay extra for car parking. View to the darling hotel and traffic noise as expected.

The hotel is excellent and highly recommended! Luckily we are arranged to stay in a corner room with pano view! The only disruption is the breakfast … which is mixed with the other two hotels and below the expected standard.

We thoroughly enjoyed our stay. Very warm welcome and beautiful views. Both my husband and I wish to thank the team and especially Lora from the star for an overall fantastic experience. Nothing was ever to hard for Lora and she always had an answer for everything with a big smile. A bing thank you to Lora for making our stay so memorable and positive experience.

Good location, rooms a bit dated but good enough for the price and location. Car park small. BYO blanket is advised.

Another great stay at Ultra. Thank you Lindy and Jane. The staff are extremely friendly and offer great advice if required. Always a smile on your face Jane!! The apartment was very spacious, cleanliness was top notch and the kitchen was so well equipped. The pool was a huge hit with my granddaughter. Shops restaurants parks and beach all a short walking distance. Highly recommend for your next trip to Gold Coast. Flying in and you don't want to hire a car Catch the airport local bus outside the arrival gates and drops you right at South Broadbeach Station. 5 minute walk to Ultra front door. We will be back. Thank you.