Cari Hotel bajet di Broadbeach

"The apartment is very spacious ,Modern and Clean. Perfect Location. The room did not have any complimentary water bottle and no toothpaste / toothbrush. The balcony is very spacious and lovely view right in front of the Star ******. Restaurants on surrounding and around the area. Short walking distance to the Casino,Pacific Fair and Surfers Paradise. The outdoor swimming pool is not so much appealing but is okay. Overall stay is excellent."

"Hotel was lovely, modern and comfortable in a perfect location but our room was an odd shape, no desk to use my laptop or eat etc. and does not actually have a gym. The gym is located at the Star next door, head towards the centre lifts and go down to level P to use the gym but AC was broken and felt awkward walking through The Star in my gym gear. Parking was also a little confusing at first as you need to head into the Star parking, navigate across to building 1 and park in levels 3 or 4. Not much signage. Good initiative they had going was to go green and not get your room serviced for the day but they offer you a $10 voucher to use at the cafe down stairs. Great coffees Make sure to join the Star membership for free to get discounted food & beverages and they always have good specials like to slow cooked beef cheeks for $19.90 AUD"

"Biliknya cukup luas, berdekatan dengan jalan raya, agak bising, sarapan dan makan malam semuanya 🉑️ dan tempat letak kenderaan percuma"

"I had a very disappointing experience with this hotel. I accidentally booked a same-night reservation because I was comparing room types in a new tab and forgot to change the dates. I realised the mistake immediately, submitted a cancellation request, and even called the hotel that evening to let them know I wouldn’t be arriving so they could release the room to other guests. Despite this, I was charged the next day. When I called again, the manager said their policy requires 24 hours’ notice and claimed they “could not use the room for other reservations,” even though I had informed them the night before. I have stayed in many hotels, and this is honestly one of the least flexible experiences I have come across. Very disappointing customer service and not understanding at all."

"I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments."

"Great location. Short walk to the beach, shops, light rail, cafes. Nice pool. You get what you pay for.  The room was spacious and comfortable,  but old and in need of an update, some fresh paint and new carpet. We were only down for 1 night to attend the footy so cost was more important than luxury for us. We’d stay here again."

"As an old customer for this hotel, I was well knowing of the location and comprehensive facilities and it offers good value for money...This stay time was a pleasant surprise, we were upgraded to The Star ****** Residents, a luxurious apartment complex across the street on the 23rd floor. The great view from the balcony of the 23rd floor is absolutely perfect, and there are also public lounges, barbecue areas, swimming pool, Spa, gyms on the 20th floor, all of which are free use... The location downstairs is still outstanding (within walking distance to shopping mall, restaurants, bars, clinics, post office, banks, club, supermarkets, and train station). The room space is just right for a family of three (please refer to my picture detail). The staff always well friendly... I will keep this unique experience in mind💕Thank you"