Dengan penginapan di Hotel Butterfly , anda akan berada betul-betul di tengah Zermatt, dalam lingkungan 10 minit berjalan kaki dari Muzium Matterhorn dan Gereja St. Mauritius. Hotel ski ini terletak berdekatan dengan Perkuburan Mountaineers dan Zermatt - Furi.
Gunakan kemudahan sesuai yang disediakan seperti akses Internet wayarles percuma, tempat simpanan peralatan ski dan pendiangan di lobi. Hotel ini juga menampilkan dewan sambutan, tempat letak basikal dan pembersihan basikal. Dengan pengangkutan ulang-alik percuma, adalah mudah untuk melawati tempat tarikan berhampiran.
Nikmati sajian yang memuaskan di Butterfly Restaurant yang disediakan untuk tetamu Hotel Butterfly . Hilangkan dahaga anda dengan minuman kegemaran anda di bar/ruang istirahat. Sarapan bufet percuma disajikan pada setiap hari dari 7:00 hingga 11:00.
Kemudahan yang ditampilkan adalah termasuk stesen komputer, kakitangan berbilang bahasa dan tempat simpanan bagasi.
Inaplah di salah satu daripada 64 bilik tamu yang menampilkan televisyen skrin rata. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan pancuran mandi dan pengering rambut. Kemudahan yang disediakan merangkumi peti besi dan meja, manakala pengemasan disediakan setiap hari.
"Overall, the hotel itself met expectations in terms of comfort, cleanliness, and facilities. Everything about the physical stay was enjoyable. However, the experience was significantly let down by the level of customer service.
Switzerland has a strong reputation for hospitality, which made this even more disappointing. The reception staff, in particular, came across as unwelcoming and disengaged. There was no warmth, no greeting upon arrival, and interactions felt more like we were an inconvenience rather than valued guests. The lack of sincerity and basic courtesy created an uncomfortable atmosphere throughout our stay.
It’s a shame because this could have been a near-perfect experience. With even a modest improvement in attitude, kindness, and understanding of what true hospitality means, this hotel could easily leave a much better impression. As it stands, the poor customer service overshadowed what was otherwise a pleasant stay."