Terletak di Ulm, Leonardo Royal Hotel Ulm berada di kawasan perniagaan, dalam lingkungan 15 minit berjalan kaki dari Marktplatz dan Kasino Fair Play. Hotel ini berada 2 km dari Balai Kota Ulm dan 2 km dari The Leaning House.
Jangan ketinggalan menikmati begitu banyak peluang rekreasi yang disediakan, termasuk sauna dan pusat kecergasan. Kemudahan tambahan di hotel ini termasuklah akses Internet wayarles percuma dan dewan bankuet.
Nikmati sajian yang memuaskan di Vitruv Restaurant yang disediakan untuk tetamu Leonardo Royal Hotel Ulm. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan bufet disajikan pada hai minggu dari 6:30 hingga 10:30 dan pada hujung minggu dari 6:30 hingga 11:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk perkhidmatan pencucian kering/dobi, meja/kaunter hadapan 24 jam dan tempat simpanan bagasi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 148 bilik berhawa dingin yang menampilkan bar mini dan Televisyen LCD. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dengan tab mandi atau pancuran menampilkan hulu semburan mandi hujan dan kelengkapan dandanan diri berjenama. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.
"The hotel itself was comfortable, the breakfast was good, and the other staff members I encountered during my stay were friendly and helpful.
However, my check-in experience was extremely disappointing.
I booked a Deluxe Room for 2 adults and 1 child through Trip.com. The booking clearly showed 2 adults, 1 child, and I had also submitted a special request asking for the sofa bed to be prepared before arrival.
At check-in, the receptionist informed me that the sofa bed had not been prepared because the reservation allegedly showed only 2 adults. When I showed my booking confirmation, which clearly stated 2 adults and 1 child, she insisted that the hotel had not received such information.
I understand that communication issues between the hotel and booking platform can happen. However, what disappointed me most was the receptionist’s attitude. There was no apology, no effort to assist, and no willingness to find a solution. Basic information such as the breakfast location and hotel facilities was only provided when I specifically asked.
When I requested her name in order to provide feedback, she refused and replied, “I do not need to tell you.”
This review is not about the sofa bed itself, but about the unprofessional and unfriendly service I received during check-in. Fortunately, the rest of my stay and interactions with other staff members were much more pleasant."