Dengan penginapan di Swiss Lenana Mount Hotel, anda akan berada betul-betul di tengah Nairobi, dalam lingkungan 15 minit memandu dari Taman Negara Nairobi dan Thika Road Mall. Hotel spa ini berada 0.8 km dari Hospital Nairobi dan 1.3 km dari Taman Uhuru.
Bersantailah di spa perkhidmatan penuh, di mana anda boleh menikmati urut dan rawatan muka. Anda tentu sekali akan menghargai kemudahan rekreasi, yang termasuk kelab malam, kolam renang terbuka dan bilik wap. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan televisyen di ruang bersama.
Nikmati masakan tempatan dan antarabangsa di Swiss Cafe Restaurant, salah sebuah daripada 2 restoran di hotel atau nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad). Snek juga tersedia di kedai kopi atau kafe. Hilangkan dahaga anda dengan minuman kegemaran anda di bar/ruang istirahat. Sarapan bufet disediakan pada setiap hari dari 7:00 hingga 10:30 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Kemudahan acara di hotel ini terdiri daripada pusat persidangan dan bilik mesyuarat. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala letak kenderaan valet percuma terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 140 bilik tamu yang menampilkan bar mini dan televisyen skrin rata. Katil tilam berlapik anda disediakan dengan gebar bulu kapas dan peralatan tempat tidur premium. Akses Internet berwayar dan wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung, sedangkan satelit disediakan untuk hiburan anda. Bilik mandi persendirian dengan pancuran mandi menampilkan hulu semburan mandi hujan dan kelengkapan dandanan diri percuma.
"We recently stayed at Swiss Lenana for two days as a family, and our experience was a mix of high-quality service and a few disappointing misses.
The Highlights:
Arrival & Security: From the moment we arrived, the security check was quick and professional.
Front Desk: The receptionist was welcoming, resourceful, and truly professional a great first impression. Our luggage was promptly delivered to our rooms.
Housekeeping: The housekeeping services were excellent; the rooms were kept in pristine condition throughout our stay.
Technical Support: We had some issues with our TV late at night, and the IT team was wonderful. They came in late to fix it just to make sure our son was happy, which we truly appreciated.
Amenities: The swimming pool and gym facilities were amazing and well-maintained.
Areas for Improvement:
Dining Service: This was our biggest disappointment. While the food is 'signature' quality, the front-of-house staff needs to upgrade their skills. Once the food is served, no one keeps an eye on the guests. This lack of attention resulted in the four of us missing breakfast on our final day. No one seemed to care about our value for money at that point, which was a frustrating end to the trip.
Technology: The administration should look into upgrading the TVs to modern digital standards. In this day and age, we cannot run away from embracing technology, and the current systems feel a bit dated.
Final Verdict: The individual team members (Housekeeping, IT, and Reception) are doing a great job, but the management needs to ensure the dining service matches that same level of care. We enjoyed our stay, but the final morning left us feeling overlooked."