"We have just returned from this hotel. We picked this hotel as my wife is disabled and they have a lift to all floors. Also they have a bar and the menus looked ok, when we arrived we were told they couldn’t serve any alcoholic drinks as the only member of staff that had a licence was not on duty until Friday, we were also told that we could not bring any alcohol into the dining area as this is against the law! So for four. days we ate and drank out which was against the idea of this holiday….well we managed a meal and a drink in the bar on Friday and Saturday which was fine and the meal was very good but on the Sunday after the day out we went back to the hotel for a meal and a drink only to be told the kitchen was closed…absolutely no warning just no meals! Now my point here is this is no new thing it’s been going on for weeks. The other problem was the fact that we had paid nearly £900 for the week here but they do not clean you room or replenish toilet rolls or towels unless you ask someone before twelve o’clock, now that sounds ok until you go to reception and get someone to answer the buzzer, you are looking at at least a twenty minute wait while staff in the restaurant just look at you. The bed was not up to the usual premier standards it was very uncomfortable and hard.the bathroom floor was dirty and the tv had a mind of its own and waking us up in the night by switching itself on, the staff were told of this on day two! Unfortunately I will never use premier inn again as these problems have ruined an old couples holiday in the Isle of Man! We booked Premier inn as we have used them many times in the past and not really had any problems but then again it was only for odd nights here and there with hindsight we could have got much better value elsewhere. On the plus side the location is great right in the centre of Douglas."

"Hotel was in a good location, 2 mins walk away from the main shopping promenade. Service was great from reception, housekeeping and breakfast crew. Only thing is the rooms are a bit dated, and could probably do with a refresh."

"This hotel was dirty and old also far from everything. The reception staff was incredibly impolite. They gave us a room very far from the elevator, and when we finally arrived, the key card didn’t work. I had to drag all my luggage back to the reception desk. The receptionist reset the card without even apologizing. The rudest part was that she wrote the room number on a piece of paper again, acting as if it were my mistake! The only positive thing I can say about this hotel is the variety of fruits at breakfast. So, if you are planning to book this hotel, do it only for the fruits."

"Really nice location on the seafront, great value and walking distance in to the city centre."

"You can also walk to the Isle of Man TT Race Grandstand. It's on a bit of a hill, so if you stayed in a room facing the sea you could get a beautiful view of the ocean. The bus stop is only 100m away. The location is very good, though I did feel there were some maintenance issues, such as the kettle being dirty. Overall I was very satisfied and thought it was good."

"Lovely hotel, home from home and very relaxed environment!"

"Good location, good service"

"Excellent hotel room and breakfast, my only fault was the bar was shut at 10pm"

"Fantastic service and room, and breakfast was great. Highly recommend"