Hotel berhampiran Salgallery, Edinburgh

The court is very comfortable and clean. Great location in the centre of the old town. Staff are friendly and easy to communicate with. The hostel runs activities that can help to meet people but otherwise I found everyone very quiet and it was a little difficult to meet new people in the hostel.

We stayed for 2 nights at Pillars House. Edna and Craig were very responsive to emails ahead of our stay and even though there wasn't a hot breakfast, I appreciated the well stocked fridge and pantry complete with Irn Bru. The room had every necessity, including a hair dryer. We had a room on the second floor in the back, which was very quiet overall. There is no elevator, so if you need that, you may want to inquire about a ground floor room. The location is great- very convenient to the tram line which will take you toward Ocean Terminal (to see the Royal Yacht Britannia) or down to the city center with convenient stops at Princes Street and St Andrew Square. It's maybe 60 minutes from the airport via the tram (use the Foot of the Walk stop). Coming from the US with an early arrival (meaning middle of the night for us!), I appreciated the 10AM check in time. It can be quite a drag (sometimes literally) when you can't check in until the afternoon after a long overnight flight. Thank you Edna and Craig!

Hassle- free check-in. The room is very simple and basic and will have what you need for your stay (minus the shower gels and shampoo and toothbrush). Pefect if you only stay in your room to sleep after a long tiring day of touring. Location is perfect and very convenient. Close to tram and bus stops. Walking distance to most of the city attractions. We had a great stay and an even more lovely view of the edinburgh castle every night from the hotel room. We have two mid-sized luggages and it was a bit tight to move around the room. But overall, would recommend and would stay in the hotel again.

The house is situated about 40 minutes walk from Princes Street. There are plenty of buses(£2) to catch and the bus stop is just opposite. We had one of the smaller rooms in the house - the room size was fine but not well laid out. There was only about 2 inches to get round the double bed to get to the other side, the sash window was very heavy and impossible to open. There was a very small couch - supposed to be a 2 seater, but really only sat 1 person. The other person then had to sit on the bed but couldn’t really see the TV and the TV was fixed. Our biggest gripe was that our room was billed with an en suite bathroom … but it was in fact down the passage way. Having not realised I would need a dressing gown this was problematic. Also there was at least one occasion when somebody else had used it. We knew before going that there was no breakfast provided so took Belvita breakfast biscuits and Scot’s porridge oats satchels that you just add water to. This worked well. Normal tea and coffee satchels are provided but not decaf or herbal teas. There is a small fridge downstairs which you can put a few bits in. The main house was decorated well and clean. We loved Edinburgh and did so many different things - a walking tour, afternoon tea at the Balmoral, a Highlands tour, Holyrood House, the castle, a whisky and gin experience, walk up Arthur’s Seat…. and one of our favourites- HMY Britannia at Leith - you can catch the team there.

So.. where to start.. Checked in and was given Room 100.. Room 100 is on the ground floor right next to reception and with a window over-looking the main road.. If you like the constant noise of doors slamming, listening to large groups chatting in the reception area and constant noise throughout the night then this is the room for you... If you like a nice nights sleep, then I'd honestly think about finding a better hotel (there's a lot of great other options in the area!).. Worth noting that WiFi works in reception, but doesn't even extend to Room 100 which is about 15 feet away from the main reception desk!! Not a great stay... Never Again !!

The hotel only check in at 4:00pm. only at 4:00pm... many guests arrive in the day time and wait for a long time for check in..... long long queue. The staff gave me a wrong room with no window, that is very narrow, which I have reserved a standard single room with a queen bed. the room with no window, no wifi, no network...and seems that I cananot breath in the room... and I have to go back to the lobby again ..... the door card is not that good... I have to go to the reception to activate the card every day...yes. .. every day... sometime, I found out that when I tried to open my room door...but it failed... and I have to go back to the lobby again.... it is quite annoying. The location is OK. with bus to the airport and the tram and bus station nearby. The breakfast is good, with plenty of choices. The food is the same every day.

We enjoyed our stay and loved the breakfast as well. The only issue we faced is with the hairdryer. There was no hairdryer in the room on day 1. We requested at reception to make one available while we were going out. Finally we got one but it was faulty and didn't work. Also, tv was functioning a bit weird. There was a lot of lag when operated with remote. There was no way to find out what show you are watching as the only thing that was displayed was channel's name. Not a big deal but it gets annoying when you are watching TV for a couple of hours. Other than that, room was comfortable and had everything we needed. Cleanliness was adequate and we got fresh towels every day.

The overall experience was alright but not highly satisfied. I chose the hotel because we hope to stay in the Mansion with long history and heritage that hopefully make our family journey more enjoyable. Before we go, I searched for the comment on websites and found some travellers give bad comments e.g. small bathroom with mold, dusty table and floor mat, etc. Thanks for providing these honest comment so I reduce my own expectation a little bit. When we enter the hotel room, warm welcome received from hotel staff. We arrived at 15pm and thought we can have some teatime in the hotel but sadly we were told teatime must be book 24hrs in advance. They can serve us scones and tea instead. Then we went to our the double bed room 14sq.m one and it does look small, especially the toilet is small like a hostel or affordable stay instead of a hotel room charging gbp170 a night which we have expected it should be more than that. The sink was so small, have to wash hands really carefully otherwise water will be spitted everywhere. The tea corner, the alarm, the window were dusty, The cup and spoon were not clean properly. Despite all these, The bed was fine and comfy. The hotel building itself is historical and beautiful, with multiple dining rooms serving lunch, tea, dinner. Bar service serving drinks, large library, board games available for kids, very spacious greenfield and beautiful rose garden. Morning breakfast 8-10am is a self-service one and the food were hot and fresh. In overall, the beautiful nature surrounded and the historical building itself make the whole experience happy, but the hotel service and hygiene level do recommend for improvement.

My partner and I arrived late after a flight to Edinburgh airport and were greeted by a very friendly member of staff in the nightshift. The whole hotel looked freshly decorated with new fixtures and fittings, all of which seemed of a very high quality. Our room (room 4) was wonderfully appointed, the bed was very comfortable and the shower was fantastic. Breakfast was freshly cooked and served very quickly. For what we paid this hotel is worth a 10/10 any day!!

Very good happy Staff are very nice