Hotel Mesra keluarga di Dali

Our experience at Pullman Dali was a mix of highs and lows, with some exceptional staff and several areas that fell short of expectations for an Accor hotel. The Good: We were fortunate to receive excellent service from Ms. Eleven and Mr. Herman, who went above and beyond to ensure we had a comfortable stay. Their kindness and attentiveness, especially when our child fell sick during the stay, were truly commendable. They provided all the assistance we needed, making a challenging situation much more manageable. Additionally, the café staff member, Mona, stood out for her patience and friendly attitude. The Not-So-Good: Unfortunately, the overall experience did not meet the standards we expect from an Accor hotel. Communication was a significant challenge, as many of the local staff struggled with English, making it difficult to get basic information or assistance. The hotel seems to cater primarily to local Chinese guests, which greatly influenced the atmosphere. The breakfast area was chaotic and crowded, and the variety and taste of the food left much to be desired. While Mona was polite and helpful, other staff displayed a dismissive and arrogant attitude. For instance, when we inquired about some of the local breakfast items, the response was abrupt and unwelcoming, as if they didn’t care whether we ate or not. Additionally, breakfast ended strictly at 10:30 AM. While I was still taking food from the buffet, the staff turned off the lights and removed the trays right in front of me without any warning. It felt extremely inconsiderate and left a poor impression. Other Observations: The location of the hotel is convenient, and the rooms are decent. However, the overall experience may be more suited to local Chinese guests rather than international travelers expecting global standards of service and hospitality. Final Thoughts: While there were shining moments thanks to a few outstanding staff members, the overall experience at Pullman Dali did not live up to the reputation of the Accor brand. If you are an international guest seeking a more service-oriented stay, you might want to consider other options.

11/10 great hospitality, awesome staff members. The view was awesome too, and the room was extremely cozy and comfortable. There was also a projector for you to watch movies. My family members and I were very surprised when we entered our room because the view was so beautiful. The sunrise is something you cannot miss! They even served us Pu Er tea and other types of tea, took the time to serve us tea and chat with us. Even the toilet seat was warm, and there was also a heater in the room. Overall 11/10 stay, would come back again!

I had enjoyed my stay at Dali Ancient Luchun Hotel extremely much due to the excellent service. They really weren’t lying about the Haidilao-style service.  Their front desk personnel manning the Wechat (慕雅) was extremely responsive and helpful when it came to my requests. The lobby staff were also very helpful in delivering stuff to my room and when I was carrying luggages, they ran forward and assisted me immediately.  The services at this hotel were also unique and special: warm milk delivery daily (so that you can sleep) and free pick-up to and from the Ancient City and also to the airport/railway.  Nearby (10 minutes walk) there is also street food that tastes amazing and is value for money.  Overall, I would recommend this stay to anyone who is looking for stellar service and helpful staff and I would definitely stay at this hotel again if I had the chance to visit Dali.  我非常喜欢入住大理麓椿花园酒店，他们提供的优质服务真的名不虚传，确实有海底捞式服务的水准。 前台负责微信客服的慕雅对我的各种需求都非常响应和耐心解答。大堂的工作人员也很热情周到，每次送东西到房间时都很及时，当我提着行李时，他们还会主动上前帮忙。 酒店的服务也非常独特和贴心：每天送热牛奶（助眠），还提供免费接送服务，不仅接送古城，还可以送到机场或高铁站。 附近也有步行十分钟可达的街头美食，味道很棒，性价比也很高。 总之，我会推荐这家酒店给任何想要体验优质服务和热心员工的客人。如果有机会再次来到大理，我一定会选择再次入住这家酒店！

The views from this accommodation was immaculate! Peaceful vibes and many photo spots Location is about a 10 min walk from the nearest didi drop off, but staff will help to bring your luggage to and fro (remember to contact them on WeChat) Hosts are very friendly and always ensures that we are well taken care of!

It's a great stay with an amazing view!! The b&b staff, 小乐 was friendly and approachable. Hospitality was great. We booked a cheaper room for the first night as we are arriving very late. But manage to get a free upgrade so that there are no movements needed for the second night stay, and would be less of a hassle. He is always available and shares many things about 大理 with us. The zen feeling make it real great too. overall, it's one of the best hotel we have stayed.

The location is just outside Dali Ancient City, walking distance to Ancient City and travel to other places is convenient by taxi. Easy access to lots of restaurants and stores outside the main road. The hotel is not big but is very beautiful and very special. The front desk and customer service are top-notch and helpful! Breakfast is good and nice. The rooms are clean, have nice beds and are quiet.

Excellent stay! Good taste in design (Lobby, Garden & room). Spacious room and good quality (very comfortable bed, good supply of amenities).  Breakfast quality and varieties are amazing! Staff we had contacted with were very pleasant & helpful, always with smiles, including staff at front desk, housekeeping as well as security team.Highly recommended.

Absolutely fantastic hidden gem of a hotel. I’m sure all the other reviews have mentioned the great location, cleanliness, comfort, and amenities. However what really stood out was the level of customer service - as a solo traveller who stays in hotels half the year, this was truly the most outstanding. No other hotel has made me feel like “part of the family”. While strong at first, my tip is to just embrace it and enjoy Da Li!

The room is as described and the staffs are very friendly. They offered to carry the heavy luggage up the stairs when we check in and check out. The heater also works well and never had issue with hot water when bathing. The courtyard view is very nice and morning breakfast is hearty. The location is also convenient as a didi pick up point. I like that the TV can screen-share from different devices including Apple devices. However, the in room wifi can be stronger.

The One Hotel is located on the edge of Dali Old Town, which means you will be conveniently located and have a restful night sleep. The hotel is beautiful and well managed. We would definitely stay again! We loved the stay and the old town.