Hotel berhampiran Church of Saint Francis and Saint Claire, Florence

This hotel was the best hotel we stayed in on our trip. The staff was friendly and went above and beyond for our group. The atmosphere was calm and comforting, which was something we desperately needed after all the troubles we had going through the airports to get there. When I go to Florence again, I'll be staying here.

I had problems trying to find a hotel in Florence at short notice and ended up booking a room at this hotel. First I should explain that this hotel is on the second and third floor of a building. I was given a room by the stairs, which by the way are made of wood I think, so the noise of people going up and down was terrible. There is a lift, but it will only take you from the ground floor to the reception, so if you have a suitcase and you are given a room on the third floor, you have to drag it up the stairs, near to where my room was. My room was big enough, with 2 single beds, and a bathroom almost the same side of the room, painted in red! and very dark, even with the light on. The room and bathroom were clean and my linen and towels were changed every day. Breakfast was good, plenty of choice, eggs, cereal, fresh fruit, cheese, cold meat, etc. Unfortunately the reception area was dirty. There are 2 or 3 settees with a material cover, which has not been washed for some time. The location of this hotel is excellent. 15 mns to the Duomo and 30 mns to the Ponte Vecchio. The guys at the reception were very helpful, polite and one of them, on the night shift, (regrettably I did not ask his name) never stopped smiling. Great service. Would I recommend this hotel? Yes but make sure you are giving a room away from the stairs.

This was my first hostel experience on my own and it was soooo good! I felt very safe, staff super friendly, the room and common areas had everything you could ever need! Locker in the room was huge... I had enough space to keep all my things safe, but you need to bring your own padlock (maybe the hostel could make that clear on the booking? although I was prepared, another lady in the room was not ;)). Location great, very close to station (but far enough away that it wasn't a problem....), very close to the sites, restaurants and bars. I would happily return to an Ostello Bello! Grazie

We arrived at the hotel pretty late as we were travelling from Rome. Gabriele was pretty prompt and sent us all the necessary information ahead of our arrival as the reception service was until 3pm on Sunday. The room was surprisingly nice and clean, and indeed exceeded our expectation. Even though for just a night I thought this was a pretty good one. Nearby hotel has a nice pasta restaurant Al Peposo, just need to walk about 10 mins. Day time you can just walk towards town areas, you won’t get bored with the surroundings.

On the plus side, it is close to the train station (10 minute walk), it's a relative modern hotel with staffed reception area, great breakfast, two elevators, room was basic but comfortable, large bathroom. My main complaint was that the A/C was NOT working, when I complained, I was told hotel was full, so I couldn't change room. Their solution was to send up a fan. Luckyly we went in early May so weather was still cool, our room was over looking the inside patio, we had to sleep with the window open, so we didn't have a noise issue. But a/c not working is unacceptable! Major attraction were within walking distance (15-20) minutes, we are in mid 60's so took a rest halfway. We always sat at the Piazza di Santa Maria Novella which is a beautiful plaza! We has a couple of meals at the local pizzeria/Osteria MASO, a 2 minute walk, reasonable prices, good food, great service. Average price for 4 night stay, including IVA tax, but not the mandatory city tax was $ 180 a night, including breakfast.

We had a wonderful stay in early July; our room was climate controlled which was very helpful in the heat. Charming room, very clean and quiet. Lovely and very helpful staff member make check-in very easy and provided lots of recommendations. Great location, close to great restaurants and coffee shops. Looking forward to staying here again!

Villa Castiglione is located on one of the hills surrounding Florence, it is a peaceful and quiet place surrounded by villas and vines. Converted monastery now features artistically decorated interiors. Rooms are just spacious enough for a lovely stay, with ensuite modern bathroom. It is as seen on photos, clean and the staff speak English - even though they appear a bit slow and bored, they were friendly and very helpful, as well as offering advice on travel. Parking is free on the premises but be prepared for narrow windy road to reach the place. Breakfast has enough variety, but don't expect healthy options, it is generally pastries, yoghurt, cereal and eggs. Great coffee, as this is Italy, of course. Dinner is officially served from 7.30 but nobody started serving until 8pm and the menu is rather limited, lacking simple options for tired travellers such as soup or salad - and it was expensive, considering value for money. All in all, this was a great find and we can recommend the Villa.

this hotel was great, comfy beds… rooms cleaned everyday, beautiful view from our room and all the facilities actually worked (tv/ bathroom/hairdryer/wifi) Allessio and Marisa are a great asset to the hotel the friendliest people ever 🏴󠁧󠁢󠁳󠁣󠁴󠁿 if only they worked at the reception aswell they would make customers feel greatly welcomed with there big smiles and awesome service.

This hotel was booked by a company I am working for, so I am sure it was booked purely on price as we were quite a large party. I understand that any business coming out of lockdown has a hard job on its hands, but on entering my room, I did feel it was necessary to wipe everything down with disinfectant wipes as everything was quite dusty. Some of my colleagues were unhappy with the cleanliness of their rooms. Following my initial clean down, my room was tidied daily. Wifi is poor, except in reception which has nowhere to sit and work, so if you are here on business, you don’t have any privacy to get work done. Continental breakfast is okay, but I cannot think of anything good to say about the cooked food, except that I have lost weight because I have not eaten very much. We are not allowed out of our bubble, so we have not been allowed to eat elsewhere, but if you can, I would. I have been served undercooked pasta five nights in a row, which tastes of salt, then meat and fried potatoes, which again tastes like it has been preserved in salt. Day 5 and the vegetarians in our group are stiil being served meat which could be considered quite funny, but they were not impressed. Although the staff are very apologetic, it is then replaced somewhat later with a greasy omelette which looks extremely unappetising and lonely on its plate but the soup is okay. They didn't have any sauces or gravy to serve with the food at the beginning of the week so the food tasted very over cooked, salty and dry, but we did get gravy this evening, so it has improved a little. I have been craving some vegetables with my dinner but greasy Salty eggplant is the only option. Oddly, mixed veg is served at breakfast. They dont really understand dietary requirements, so if you are ceoliac, best not chance it. I maybe doing the catering staff a dis-service, because they may have been drafted in from a different occupation, like myself and just doing their best in difficult circumstances. Catering is clearly not their forte. Everyone seems friendly enough.