Dimora Palanca Boutique & Spa

非常好的酒店，離火車站很近步行十分鐘以內。酒店私密性很好很安靜，是一樁別墅，進入需要按門鈴。工作人員服務細緻熱情。雖然我在攜程訂房時是不含早餐，事實是每間房都含早餐的。

定了兩間房，每一件都好，佛羅倫薩出行靠走路，這裏位置去烏菲茲，百花教堂都方便。工作人員很熱情。

We were quite surprised that this hotel actually has 5 stars. No one came to help with our luggage. A not particularly friendly man greeted us at the reception, and we didn't see any other staff members. It felt like a lifeless place, which is unusual for Italy. The room was tiny for the high price. If you expect room service, this is not the place for you. The cleanliness left much to be desired – even the hairdryer was still greasy from the previous guest. The breakfast buffet wasn't even worth getting up for.

The hotel claims it’s a five star hotel, I didn’t see that. Basic amenities were not provided like a kettle or a tooth brush. What I really did not appreciate was the A/C. They kept turning it off every 2 hours. I woke up several times at night from the heat, to request they turn it on again. I do not recommend this hotel, the price does not match the service.

The property is extremely well appointed from a design standpoint, but there is a serious lack of sufficient staffing to operate at the standards of a five star hotel. There is no one around in the evening except one person at the front desk who is trying to check in latecomers, order taxis, make dinner reservations and deliver room service. The bar was closed and there is no restaurant other than at breakfast. Room service is a bar type menu, I cannot quite fathom how you can design such a beautiful hotel and not staff it properly. Plus the parking is very tricky, and the streets surrounding the hotel are high traffic, busy streets with buses and trams. The neighborhood is not that far from the center but the walk is quite unattractive. It is, however, close to the train station, so that is a positive if you are arriving by train. I drove. I would consider staying again only when they finish the spa, restaurant and bar. In the meantime, one should prepare to seek out these facilities elsewhere. A positive recommendation goes to Klaudija and Matteo. They did their best to help me…

Superb boutique hotel. Clean, comfortable and very attentive staff. Klaudia was very knowledgeable about the area and always happy to help. We stayed four nights and couldn’t fault our stay. The room was large, the bed super comfortable and nothing was to much trouble with all the staff. A home away from home.

A beautiful hotel that lacks an atmosphere. Lovely room but the linen needs a serious makeover; it was not a 5* linen!! The room needs a coffee machine as at £300 a night and being offered coffee in the morning, was not expecting a €30 bill for a simple drink!!! A rip off! And

We booked this hotel as a treat for a special wedding anniversary ( which was not even mentioned/ recognised by the team at all.) . Though a pre arrival email did add in a ‘ romantic dinner’ ( no explanation why ) that we didn’t request for 100 euros ! Em… no thank you ! I travel extensively and stay in many 4/ 5 star hotels . Sadly DP did not deliver ! The most alarming thing is that I emailed my feedback directly to the hotel on the day of our departure and still have not received a response. That says to me ‘ we really don’t care ‘ …. The good… stunning building / good room ( tho small bathroom ) and some nice customer service moments, housekeeping lady was fab and front of house staff were mainly helpful and pleasant The bad… breakfast on our first day , we were ignored for 3/4 minutes, had to ask for our table to be laid . There was just one waiter . Uncleared tables , no scrambled eggs . Had to ask for more . If you wanted ‘ additional ‘ breakfast items like poached eggs / omelette this was an extra charge . A bit ridiculous when the only offer of hot food was bacon and scrambled eggs which were hard / cold or none existent !,, !! This is suppose to be 5 star…. Well it was THE worst breakfast offering/ experience I have experienced . The were no tea/ coffee facilities in the room . There no atmosphere in “ the bar “ and definitely not somewhere I would want to have dinner … actually I didn’t see anyone in bar / restaurant apart from breakfast time. I wish you could have done much better DP …you definitely under delivered in terms of our customer experience and your lack of response says it all . We loved Florence and will definitely return to the city but will not be returning to Dimora Palanca or recommending it .

Pretty property but the location is very loud and inconveniently located. The staff was very kind and efficient but I arrived around 7:00pm at the end of a very long drive to find that the kitchen was closed and there were no reservations to be had nearby. Settled for a pizza from the closest place, an hour round trip when you added waiting for the pizza. I resigned myself to a long bath instead only to find that the jets did not function. Not exactly the 5 star experience I was anticipating on my last night in Italy.