Hotel berhampiran Sukumo River, Hakone

I read great reviews about Hakone Pax Yoshino. It's an older hotel in a tourist town and appears quite nice. My room was OK, large and could use some updating. My traditional dinner and service was spectacular, hence my 3-star rating. What tainted a one-night stay is I was traveling with a vegetarian friend and not only was she shut out of a dinner she paid for, but the front desk agent said they couldn't accommodate her, there would be no refund or substitutions, because we were traveling as solos we couldn't sit together - so many ”couldn'ts” that were simply not true. This tainted my stay and I went alone to dinner - plenty of room for another person - which was great. I was embarrassed that I had picked this hotel for friends to stay separately and upon arrival was told that our plan didn't include meals, which they sure did. So, at the front desk for about $300 per night, everything is ”couldn't”. Breakfast was just OK compared to dinner. I loved wearing the yakata and having hot spring water in the room's tub (which could use updating) was nice. In the morning, I was told to reserve a spot on a shuttle to the train station for what reason, I'm not sure. When no shuttle showed up for me, my friend and others waiting - and waiting - and waiting - we were then told that the shuttle doesn't always show up. Why the reservation for something that doesn't happen? The front desk could not request a cab, another ”couldn't”. Since most of us leaving had trains to catch and tours scheduled, we walked the 15 minutes or so to the station in the rain. I saw other guests I met while waiting also drenched at the station. In short, I'm not impressed though so much of Japan has impressive accommodations and kindness. Hakone Pax Yoshino falls short. For that reason, I wouldn't stay again and don't recommend it. Too bad, because the traditional dinner and restaurant serving staff are top notch. I'm sure the chef - and a dinner this good has to have a chef - would have said to serve a vegetarian rice, vegetables, desserts of which there were several as well as a large drink menu and other dishes - and the experience would have been better. Unfortunate that the front desk person we had could only say no, you don't have, we can't. Well, I think they could have. Very sad.

The staff including the manager are very nice and helpful. They are enthusiastic to help. I have very good experience here. The place is clean and just near the train station. I will sure come again

We stayed in the room with open bath... e room was fantastic n big... The staff is great. My hubby was having running nose due to the cold weather. we approached the front desk staff for help if they by chance have and medicine. The staff was very helpful and careful, even asked if my hubby does e running nose comes with throat pain n cough etc before providing us the tablets. Kudos to the staff .. Throughout the stay, staffs are very polite and always smiling. Hotels even provide free snacks.. we enjoyed our stay and will definitely recommend to friends.

酒店位於山上，環境寧靜，房間和設施很新淨，大堂有提供自助飲品區域，早餐有2款set揀，晚餐是西式，出乎意料地不錯，值得一試。酒店有泳池，比想像中大，很適合一家大小，有淺水區域給小朋友玩，公眾溫泉相對比較普通，附近有漢堡包店，燒肉店，酒店位置比較適合揸車人士，但整體而言，是一間令人放鬆的酒店。

It was obvious from arrival that this hotel is brilliantly managed. In a clean and beautifully decorated reception area we were welcomed in a friendly and professional manner. Our room was spotless, well designed and comfortable with a fantastic view of the ocean and everything you could possibly need, even including bilingual TV!! I think the view improves the higher the floor, so aim for the highest of the twelve levels you can get! We were only able to stay one night, so couldn’t experience all of the countless facilities, but we absolutely loved the amazing and Brilliantly designed Bade centre with its beautiful swimming pool complex, impressive fitness centre and hot spring baths!! We had sunny but cool weather but swam outdoors in the heated pool area!! Brilliant!! There is a lounge area that serves a variety of food with specialities and themes. It’s very nice and has a well stocked bar, but it isn’t cheap!! Friendly service and a relaxing atmosphere, but “expensive”!! The buffet dinner though is good value with a wide range of tasty international dishes to suit all tastes! Go to the buffet for dinner!! The breakfast too was international and delicious. The dining room service was unbelievably friendly, thoughtful and professional!! Have no worries about choosing this hotel!

This is a fantastic experience to stay in this hotel. Due to Covid19, I didnt try the public hot spring but book the room with the Japanese bathroom. The hot spring is hot enough though our room is not the sea view but u can definitely release all your stress. The food and service are highly recommended and next time will world being my family to stay at least 2 days to enjoy !

The hotel is a bit far from the main street, and near a small river, which always promises a good start to the day. Wi-Fi network is perfect on all premises. Dinner is dominated mainly by traditional Japanese cuisine with some dishes with a western flavor. The list of ”Shotu” is satisfactory while wine-lovers would be disappointed. Suttle bus service is available from/to the Yugawara station. Since check-in starts at 14:00, an hour earlier than normal hotels, you can enjoy ”Onsen” for longer. Don't miss outside ”Onsen”, where lots of stars and planets gaze at you at night.

酒店服務設施非常的棒，特別是晚餐的環境，落地窗外面是美麗的風景，晚餐的搭配非常精緻，大廚的菜單和擺盤很驚艷，房間內的洗漱用品很高端，入住體驗非常棒

房間不錯，位置就在車站旁邊非常方便。附近也有很多美食。房間冷氣是可以自己調節非常好！缺點就是WiFi 不行，一直斷，兩晚都一樣的情況。還有電梯是整座大樓一起使用很繁忙，常常都需要等很久。

The service and attitude at the front desk are very good. The hotel is clean and comfortable. We also booked private baths at the hotel. Gotemba premium outlet is within walking distance. It's just a pity that we couldn't see the complete Mount Fuji on the day we arrived.