Hotel Hot Springs di Chikuma

It was an amazing stay! The staff were incredibly friendly, and the natural onsen was wonderful. I even felt like my skin improved during our few days there. We were initially a bit worried because two people in our group have tattoos, but it wasn’t a problem at all (as long as the tattoos are covered and not too large). They even sell cover stickers at the reception (220 yen per sticker, size 10 × 20 cm), which was very convenient. Both the indoor and outdoor onsen areas were beautiful and very relaxing. Even though the rooms were traditional Japanese style and it was quite cold outside during our winter visit, the rooms were kept comfortably warm. The futons were super comfortable and we all slept very well. One thing to keep in mind though, is that the ryokan is about a 30-minute walk from the train station. It’s also a good idea to bring cash, as credit cards may not be accepted. That said, the town itself is quiet and charming. On the way to the station, you pass a lovely river with mountains in the background. Overall, we had a fantastic experience and would happily come back again!

現地で料追加費用についての案内が不親切で、トラブルになった。 Trip.comでは大人3人、中学生と小学生の5人で予約し、食事は4人分との案内だったので、子供1人分の食事を追加でオーダーした。施設に着いたら、エージェントからエクスペディアで4人分の予約になってるとのことだったので、そもそも予約サイトが異なり、5人の予約になっていると予約画面を見せて確認した。 予約内容は了解したとのことで、追加の食事代がいくらかを確認したが、その時点で明確な返答がもらえず、チェックアウトの際に、そもそも食事のみの追加の設定がないため、1泊2食付きの正規料金（trip.com経由より高い金額）になるが、同じ料金でよい、とのこと。 いやいや、こちらは追加の子供の食事代の支払い程度で済むつもりが、その設定がなくて、却って高くなるのに、確認した時には回答せずにチェックアウトの際に伝えられて、最新の設備の施設というわけではないが、温泉も部屋も食事も満喫できただけに、不愉快な気分で宿をあとにすることになって残念だった。