Hotel berhampiran Muzium Queensland, South Brisbane

We had a wonderful stay here for a total of three weeks. We were so happy with our initial experience that we decided to extend our stay twice, which speaks for itself! The location is excellent—within walking distance to the bus station, South Bank Parklands, and the City, and the overall environment is very comfortable. What truly made our stay special was the exceptional service. All the staff members were incredibly patient and helpful. I would like to give a special thank you to NAGO—thank you so much for your outstanding support and patience during our time here. I would also like to express my gratitude to the other team members at the front desk; although I didn’t catch their names, they were also consistently helpful and kind. We truly appreciate everything!

We had a lovely staycation with stunning river views — the perfect spot to enjoy the New Year’s Eve fireworks. The apartment was very comfortable, spotless, and the location couldn’t have been better. I’d previously booked a stay here earlier this year for my dad and aunty while they were visiting from Europe, and they also had wonderful things to say. So glad we chose to rebook and enjoy it again with our little family.

Check-in was very difficult- we arrived after 5pm, so we were a ”late” check-in. Unfortunately, the kiosk didn't work. The screen froze after we scanned our QR code, and we were left standing there waiting for 10 min, until we called the Customer assistance line. It took a while for the agent to understand that the screen froze, not that we didn't know what to do. They called for the caretaker to come assist, who was very helpful and nice, but it still took a while for them to arrive. All-in-all, check-in took over 45 minutes when we were already exhausted from traveling. The room was very nice though.

i stayed in building one, it is right next to a construction site, the construction work will begin every morning at 630am...so do not expect a pleasant sleep if you choose this apartment, other than that, everything are perfect. but i will not choose this apartment any soon, unless the construction site finish, which maybe a yr later

Well located close to arts, museum and theatre district. Shopping and excellent city transport easily accessible. Several nice eateries nearby. Staff supportive and very responsive to needs. Nice spa and pool/ gym availability

It was a bit painful from the get go checking in. You have to go to a different hotel a block over. There is nowhere to park to check in. I called the number to be put through to a call centre that isn’t on site. Call 1: yes you can park in the visitor parking just buzz and they’ll let you in. Call 2: while blocking the driveway I’m unable to find a buzzer that reaches reception. Operator sounds confused, I hang up and someone is coming out so I sneak in. Call 3: I’m parked in visitor parks, go up the lift and come out at another building. She again sounds confused. If I go out the door I won’t be able to get back in without a fob, so I’m asking which way I should go. There are no signs to tell me how to get to Ivy and Eve apartments. I eventually find a worker who takes me around to reception. Sorted. Or so I think. I check in with reception. The girl was really lovely and informative. So I think, until I reach the carpark of the next building I’m staying at. The sheet of paper she gave me says “your allocated car space is 131 and is located on 55. I drive in looking for level 55, car space 131. Neither of these exist. Call 4: Where is my carpark? Am I missing something. Keep in mind every time I call I’m asked to give all my details so they can verify my booking so by now I’m pretty tired of it all. She finds my booking and says oh yes you’re in park 55 on level B1. (See photo for why I was confused!) I drive around the carpark looking for a 55. It doesn’t exist. All carparks are labelled with a sign saying Art house and 4 numbers. Ok maybe it’s the last 2? Nope doesn’t exist. After driving around for a bit I realise there are numbers on the ground of the carpark that are completely different to the signs (I didn’t look at the ground because the signs said art house) So finally I work out that this is my park. Another confused guest stops to ask me where his park might be and I explain it’s the floor ones not the art house signs. So I wasn’t the only one. Ok so park the car, go upstairs to room 1106 which of course is on floor 10. Makes sense lol. As soon as I open the door I’m hit with a wet musty kind of smell. Like the place had been flooded and not allowed to dry out properly maybe? I opened all the windows and when that didn’t work I went and bought some air freshener to hide the smell a bit. We left all the doors open all night and next day and the smell improved. The lounge chairs are not comfy if you’re looking for a stay in watch Netflix type staycay, but the beds are really comfy. The place was pretty immaculately clean so that was nice. And washer dryer were great to have. If I had have known I’d need to go through all that checkin at another building I would not have booked. Maybe I missed the part that mentioned this? Ahh well we enjoyed our stay in general, it just didn’t get off to a good start.

modest but comfortable rooms, a little bit creaky/noisy, but in a great location and staff were incredibly friendly and helpful :) great as a place to sleep after long day of being out!

Romantic weekend spoiled by the toilet broken, called for help 8pm Friday night,  to be told we had to wait till the next day to be fixed. I said this was not good enough, no offer of changing rooms. The system would not fill up and were told to lift a section in the back every time we needed to flush.  Checked in at reception to what time the plumber would be here, to be told they don’t come out on weekends! They would send a staff member up to have a look in 10 mins. Waited 30min and called reception again. We needed to use the bathroom! Staff came for all of 4 min and left saying all fixed. When we went to flush and check,  it was still broken, no refill, called them back, 2 min fix this time, told it takes time to fill, and it only fill 1/2 way. Gave up, we needed to go out. We had plans! we put up with a broken toilet that when used,  had to take the lid off, lift something that allowed water in to flush. Number 2’s you had to do it twice. . Not good enough for the price