Hotel berhampiran Ombak Eisbach, Munich

The overall stay experience was excellent. The front desk staff were professional, friendly, and efficient during both check-in and check-out. Requests were handled promptly and with great hospitality. The room was clean, well-maintained, and comfortable. Facilities were in good condition and provided a pleasant environment for guests. Breakfast and dining options were fresh, well-organized, and offered a good variety of choices. Replenishment was timely and the dining area was clean and comfortable. Great value for money. I would definitely choose this hotel again in the future.

While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.

There was a stain on the bed when we check in, then they changed our room but still had a stain in our new room......

Near Subway exit D or E, good location. Cafes, Turkish and Asian food right below and around the hotel. No toothbrush, comb, slippers. The shower gels are all in one bottle. So not for the fussy. But bathroom is spacious and toilet is a separate unit.

Hotel teams are very kind and ready to respond to your requests. Food is perfect and delicious. Hotel is quite new and clean. Location is a bit far from Munich center but it is very convenient for traveling. Also, very clean and safe area. Hotel is far from train station just 1-2 min walk.

We were pretty satisfied with our room and felt it was well appointed for the price. We got the twin bed room and felt it was pretty spacious with lots of room for our things. They had a closet area, two stools, a table, side tables by the beds, and a small TV. The wifi was pretty strong during our stay too. The bathroom was good too with good shower pressure and temperature. They have an all in one body wash/shampoo so you may want to bring your own products. The hotel does not use key cards but instead has codes to unlock the doors. The beds were comfy and the linens were clean and new. The pillow was thin but it was fine for what we needed. The temperature is pretty easy to control in this room with an AC unit and radiator but we didn't need either in December. We got a good night's sleep both nights at this hotel. The area is quiet when it matters but it should be noted that the nearby church starts ringing its bells at 8 am and some of the businesses nearby make a bit of noise later in the night as they close. The hotel is in a decent area with lots of convenience stores and middle eastern restaurants nearby. It is about a 10 minute walk away from Munich's Central Station and has good tram access around the area to get to most of Munich's major sites pretty quickly. We did get lots of walking done while in Munich and felt the area our hotel was in was pretty safe. The hotel does have a small common area in the lobby and a small garden. You can get a drink or some snacks at the front desk. The hotel does offer breakfast for an additional fee on the top floor and if you are a member through their application you can get a slight discount. There is a parking garage underneath the hotel and some street parking nearby. You may need to call ahead to confirm parking because it is a small hotel and street parking is limited. They offered luggage storage for us when we arrived early but needed time to clean the rooms so they could not provide early check in. The front staff were nice and efficient.

the staff are very helpful especially Anna, the man and the young lady who allow us for early check.in. Anna help us to get the plastic bag for our luggage because it was raining. overall it was good except that our first room air cond is not working well but they change us to another room. so.ok

Let's start with the spa - an oasis of relaxation and rejuvenation. From the moment I stepped into the tranquil haven of the Vier Jahreszeiten Spa, I was enveloped in an atmosphere of serenity and well-being. The spa facilities are impeccable, featuring a range of treatments and therapies that cater to every guest's needs. The expert therapists displayed a deep understanding of their craft, ensuring a customized and revitalizing experience. After indulging in one of their signature massages, I felt completely refreshed and invigorated. The spa's attention to detail and commitment to providing a sanctuary of calmness was truly impressive. As for the location, Vier Jahreszeiten Kempinski is a true gem in the heart of Munich. Situated on the prestigious Maximilianstrasse, it offers an ideal home base for exploring the vibrant city. From the hotel, you can easily reach Munich's iconic attractions, designer boutiques, and renowned dining establishments. The convenience of being able to stroll through the historic city center or simply step outside to admire the beauty of Maximilianstrasse made my stay even more enjoyable. It's a testament to the hotel's commitment to offering guests the best of Munich right at their doorstep. The overall experience at Vier Jahreszeiten Kempinski was nothing short of exceptional. The luxurious accommodations, attentive staff, and attention to detail throughout the property were all factors that contributed to a memorable stay. The blend of classic elegance and modern amenities created an inviting and sophisticated atmosphere, which I found to be both comfortable and inspiring. In conclusion, Vier Jahreszeiten Kempinski Munich is a top-tier hotel that truly understands the art of hospitality. The remarkable spa and the unbeatable location in the heart of Munich set it apart as a destination that caters to travelers seeking a perfect balance of relaxation and exploration. I highly recommend this hotel to anyone looking to experience the best of Munich in a luxurious and welcoming setting.

Nearby hotel got Mall & plenty of food restaurant. 10 min walk to U station. Nice , clean & spacious room. Friendly staff & helpfull. Recommend Sure will come again to stay at Numa Viktoria.😍😍😍

Semuanya bagus, kecuali perlu menukar cadar dan sarung selimut sendiri agak menyusahkan.