Hotel berhampiran Retiro, Madrid

Room is spacious, clean and they provided delicious hot chocolate powder! Location was close to many bus stops which makes it quite convenient to go to central but still around 20-30 mins away by bus. Staff is friendly and overall quite enjoyed our stay though!

We stayed at the hotel for one night and overall had a very positive experience. The hotel is quite large and conveniently located slightly inside from the main street, in a quieter inner area. This actually makes car access very comfortable and convenient. The room itself was great — blackout curtains (which are very important for good sleep), a comfortable mattress, and everything felt clean and well maintained. The service was also good and professional. For a short stay, the price-quality ratio is absolutely fair. Overall, we were satisfied and would consider staying here again.

Great location, comfy beds, friendly staff. Breakfast was nice too, and not too busy. The reception team helped with dinner recommendations, money change, and ordering stuff to the hotel.

This review is not about the €9 breakfast charge. I paid for the breakfast because I had eaten it. This review is about how I was treated afterwards. A simple misunderstanding over breakfast escalated into one of the most unprofessional hotel experiences I have ever had. After I politely suggested that the hotel communicate its breakfast policy more clearly to avoid similar misunderstandings in the future, a staff member, Yansel, began shouting at me from outside the hotel, called me back inside, repeatedly accused me of “trying to play with him,” raised his voice throughout the interaction, claimed that he was the manager, refused my request to speak with the General Manager, and aggressively handled my personal belongings. He pushed and kicked my luggage towards the exit, damaged my bags, repeatedly shouted at me to take my belongings and leave, and I also felt mocked while trying to communicate in English instead of being treated with patience and professionalism. As a solo female traveller, I found this behaviour intimidating and completely unacceptable. Guests should be able to raise feedback respectfully without being shouted at, aggressively confronted, or having their belongings handled in this manner. I later spoke with Raul, who was professional, apologised for the way I had been treated, acknowledged that there had been been a misunderstanding regarding the breakfast, confirmed that I was entitled to leave my luggage after check-out, and informed me that Yansel was not the General Manager or the manager. I appreciate Raul’s professionalism. However, that does not change what happened. Based on my experience, I would not recommend staying at Hotel Mayerling Madrid. There are many hotels in Madrid where guests can expect to be treated with professionalism and respect. In my experience, this was not one of them. As a solo female traveller, I did not feel safe after the way this situation was handled. For that reason, I cannot recommend this hotel and would encourage other travellers to consider alternative accommodation.

Lovely hotel, second time we have stayed here before and after a flight at Madrid, both rooms were very different but both modern, cozy, elegent, equipped with all you need. There is option to add breakfast and a bar / restaurant on the ground floor, as well as vending machines for hot and cold drinks, sandwiches, snacks and wine/beer. Staff in the bar and on reception were very friendly and helpful. Would most definitely stay again.

Good hotel room, very nice morning buffet with lots of different dishes. Hotel's restaurant at late night also serves pretty fancy food. Also, I really loved the free water and drink dispenser there. Got myself lots of free hot milk and fruit flavor water there. Would really recommend this place!

We had a wonderful stay at this hotel. The front desk staff were very friendly, welcoming, and helpful throughout our visit. The hotel room was exceptionally clean and well maintained, which made our stay very comfortable. One of the highlights was the stunning rooftop view it was absolutely beautiful and added a special touch to our experience. We enjoyed our stay very much.

i love this hotel bed and room good have toilet in room only no have elavator but staff will help you

The room was impecable. Though I would like to have a little rack on the shower to place my shampoo and conditioner bottles. The bed was comfortable but I wish they had individual pillows instead of just one long noodle-like pillow. The window blinds were extremely hard to scroll up. Regarding the automatic check-in, I had to call the hostel number for them to give me the reservation number which I did not know. It took me a while to complete the check-in. They should also let the visitors know that they have to walk upstairs so light luggage is recommended here.

Pretty crowded sometimes but I could work and sleep without any problem. My only concern was that AC didn't work at all, sometimes was pretty hot.