Hotel berhampiran Stesen Keretapi Pasila, Helsinki

This is a really 5 Stars Hotel in the heart of Helsinki.  The infrastructure, the amenities, the services are impeccable from check-in to check-out and everything in between. Doormen are courteous and friendly. The Housekeepers are friendly, meticulous and polite.  The Gym is one of the best in the hotel industry. It is so well equipped for all muscle groups you wish to work on.  When one of my friend’s room and some issues, it was immediately remedied and service recovery was swift and effective.  Our rooms were actually extended and drinks grated gratis to wow us. I must say Willem Hagedoorn (the Deputy Hotel Manager) was really generous! All 5 of us were very impressed by the high quality customer service and first class hospitality standard of  NH Collection - we were delighted!  I even got a Birthday surprise from the Guest Relations Manager. Cheers!

Excellent hotel with a superb location right in the city center, making it easy to explore the area. The facilities were good and well-maintained, and everything was clean and comfortable. A great choice for both business and leisure travelers.

We had a wonderful stay at this hotel. The location is excellent and very convenient. Public transportation is easily accessible, and there are shopping malls and supermarkets nearby, making everything we needed within reach. Many tourist attractions are also within walking distance, which made exploring the area very easy. The room was spacious, comfortable, and well-maintained. We would definitely stay here again and highly recommend it to others.

Overall, my recent stay with Bob W was disappointing. I booked the 4-person penthouse room primarily for the use of the sauna on my last day of the trip. Firstly, pin code provided was only valid for door access to the stairs, not door to the elevator side at night. This became a significant inconvenience, especially for a female traveler like myself who arrived at night after a tiring flight. Having to carry a 20kg luggage and a 10kg carry-on up five flights of stairs was both physically demanding and frustrating. Clear arrangements on how to access the elevator at night should have been considered for guest. Secondly, check-in process was not clearly communicated, causing panic upon arrival. Unfortunately, I had to seek help from customer service on a third-party booking site and reach out via email to obtain a check-in link, which added unnecessary stress and confusion. Furthermore, instruction for turning on the sauna were unclear, and I was unable to enjoy it until the next morning at 8am, just few hours before my checkout time. I had specifically chosen the penthouse room with the sauna for a relaxing and enjoyable experience. due to the lack of clear instructions, and had to seek assistance to figure out how to operate it properly, which ate into the limited time I had available to enjoy the amenity. In conclusion, my stay with Bob W fell short of my expectations. The limited time to enjoy the amenities, issues during the check-in process and accessing the elevator, made for a less than satisfactory experience. I hope that Bob W seriously takes feedback into consideration and makes the necessary improvements to ensure a more enjoyable stay for travelers in the future. Thank you

Room was big and spacious. Breakfast was great and the staff were polite whenever I meet them along the way to the lift or back to my room. I would like to suggest if a dual card can be provided so that the room can be kept alight when the card key is removed and bring out as sometime the room is too dark and the door closes too fast before I can slot in the card. This hotel is close to the Helsinki central station and most of the itenary such as Helsinki cathedral or some of the nicely decorated library.

The hotel boasts a prime location near the city center, offers attentive front desk service, and features clean, tidy, and well-equipped rooms.

Great place for flight layovers. The buffet was great and 24*7 staff at reception in case flights are delayed etc. The rooms are nice clean and beds are comfortable.

Great location! 10-15mins walk from the city centre and there is a bus stop just right in front of the hotel. Everything is good!

I had a comfortable stay at Omena Hotel Helsinki City Centre. The location is perfect—right in the city center, close to the main station and shops. The room was clean and had all the basics, and check-in was easy with a digital code. No daily housekeeping or luggage storage after check-out, but great for a short stay.

I love this place! If i ever come back to Finland i will definitely stay here again. It’s right in the city centre and walking distance to the main city’s attractions . You can even walk to Senate Square!! The place itself is very clean, very complete with kitchen appliances which and also Muslim friendly as it got bidet… it is easy to check in with the code as well!!