PPengguna TetamuI have to say my experience at Acro Suites fell below my expectations. The overall experience, apart from the hotel itself, was nowhere near what I would consider a true 5-star experience.
It is a beautiful property and definitely a perfect spot for an Instagram post, but beyond the aesthetics, the actual experience was lacking. The F&B offering was below average, and the room service/housekeeping standards were disappointing. The room cleaning was not carried out properly — empty glasses and wine bottles from the first day were still left in our room until the day we checked out.
My partner also had a fall at the resort due to poor lighting at night. What was most disappointing was that no duty manager followed up or checked in with us afterwards to see how his recovery was going.
For a 5-star resort, I expected a much higher level of attention to detail, service, and genuine care for guests. Unfortunately, the experience did not meet the standards expected from a luxury property.
Tunjuk Lagi