Hotel berhampiran Ribeira, Porto

From the moment I landed, I knew this stay would be special. I was collected from the airport in a luxury Jaguar , (completely free) and transported again at departure, including complimentary trips to and from the city centre. Actual VIP treatment from start to finish .... something I have never experienced anywhere else. Because my flights didn’t match standard hotel times, the team kindly allowed early check-in and late check-out at no extra cost, which took away all travel stress and made my stay even more comfortable. That flexibility meant everything to me. Every single staff member was amazingly warm, professional, and genuinely caring. Although I sadly didn’t manage to catch the names of the wonderful ladies at reception, they were absolutely incredible and deserve huge praise. Special mention to Tomas — such a professional, friendly, standout member of the team. I later found out his birthday was on Thursday 4th, and I wish I had the chance to say Happy Birthday before I left! The location is perfect — close to shops, cafés, and restaurants, making it easy to explore Porto while still enjoying a calm, comfortable stay. The room was immaculate — spotlessly clean, cosy, and beautifully prepared. And the amenities were next-level: Mini-bar, tea and coffee station with kettle, plush slippers, bathrobe, bottled water......everything thoughtfully provided. I was welcomed with a welcome drink on arrival, and a fresh fruit tray waiting in my room. Nothing felt standard, everything felt intentional. What truly sets this hotel apart is the attention to detail. There is a clear sense of care, love, and purpose in every interaction and every small touch. You’re not treated like just another guest , you are genuinely looked after. I honestly cannot fault a single thing about this stay. Hotel Jaguar Porto combines luxury service with real warmth and heart, a rare find. If you’re heading to Porto and looking for an experience that goes far beyond accommodation, this is THE hotel to book. 100% recommended. I will absolutely be back. ✨👏

這次在波圖的住宿是出發前一個月才預訂的。最初擔心位置在斜坡上，回住宿會好累，但結果地點超乎意料的方便，去大部份必到景點步行不用10分鍾，超讚👍🏻被譽為最美火車站及timeout market就只隔一條馬路。到埗當日，在住宿check-in後還可以輕鬆部行到路易一世大橋 Ponte Dom Luís I 看日落，然後再到橋下河邊晚餐，用最精彩的方式開啟這個美食、美景、美酒之旅。而住宿每天提供的預訂早餐盒亦是另一個驚喜，典型的歐陸早餐，配上別具心思的presentation，在房間內慢慢享用是赏心樂事🥰 再加上職員們非常友善及helpful，下次來波圖也會再住這裏。

The room is very nice and clean. The staff is friendly and helpful. It's easy to walk to the city center. My husband and I are very satisfied with the Renaissance Porto Lapa Hotel.

Last year I had the most wonderful stay at Menina Colina, and was excited to return. Unfortunately I now wish I had reserved elsewhere, as it has been nothing but a disappointment. Prices are so much higher than a year ago, but I thought I got what was a good deal on the garden room. Turns out it is greatly overpriced for what is offered, as it has none of the exquisite design or attention to detail that the interior rooms have. It also seems to be neglected in terms of maintenance. The coffee machine was leaking, and after reporting it, it was made out to be my fault as I was using it incorrectly. I had to physically show a member of staff the leaked water for them to agree to replace it. I was really annoyed that they felt that they needed to demonstrate to me how it works rather than just replacing it immediately. The next disappointment was that the room was initially not serviced at all, and no explanation was given. When you are paying $165 for a mediocre room (not even including breakfast), one would at the very least expect the bins to be emptied. The bathroom also had a terrible smell that permeated the room, and mosquitoes were a problem too. Management did offer me lunch or attendance of their fado show, but none of these arrangements fitted into my busy programme. I thought a small financial compensation would have made more sense. That did not happen, and nothing further was mentioned or discussed on check-out. The final issue was the online check-out which they require. When I tried to complete it, my bill was for my entire stay, although 3 of the 4 nights had already been paid months in advance. So my conclusion is unfortunately that Menina Colina’s standards have dropped significantly, and that it is overpriced for the lack of attention to detail that is evident in several areas.

The hotel is probably one of the best in Porto. Unfortunately the online experience had not been pleasant. I realised that I booked a non cancellation stay in advance prior to my trip. When my trip was changed and my Porto is extended from 3 nights to 5 nights. I asked both the agent (Trip/Expedia) and Iater through the hotel for modification of the dates. They refused after several tries. In the end, we decided to forgo one night due to change in air ticket and stayed for the duration of our stay. The remaining nights at Porto. We decided to defer to another hotel. If the hospitality service can be better we would have stay there throughout. This is unfortunate coming from highly recognised hotel here.

Fantastic location and large common area, with inclusive breakfast and a welcome drink at their downstairs bar! The domitory is clean with all the facilities you would need, and the staff are all very nice! There are hot water in both the shower and the sink, which I really appreciate. If they could provide hair-dryer in the dorms it would be perfect, right now you can only borrow one from the reception, and you might not br in luck if someone else has taken it.

Heel fijn hotel! Top locatie. Dicht bij veel leuke ontbijt tentjes en restaurantjes. Ook heel dichtbij bij veel bezienswaardigheden. Top!

One of the Best Serviced Apartments We’ve Stayed At This was easily the best serviced apartment we’ve stayed at recently. All the facilities were brand new, and the cleanliness—especially in the kitchen and bathroom—surpassed even some 4-star hotels. Everything we needed was provided, and the interior design was excellent. The bed was also very comfortable. Great location, great price, great amenities. Here are a few potential downsides that might matter to some guests: • The internet was very slow. The Wi-Fi signal on the second floor was the strongest, so we used that, but it was barely sufficient for even checking emails. It felt as if the connection was intentionally throttled. If you need stable internet for work, tethering through your phone might actually be faster. • No elevator. Our unit was located on the second floor, and we had to carry about 30kg of luggage up the stairs ourselves. Even a small, old-fashioned lift would have been a huge help. • Noise from upstairs. Although the apartment was newly renovated, the flooring is still the original wooden structure, so noise from the upper floor can be heard. We were tired enough to sleep through it with earplugs, but sensitive guests should take this into account. Booking the top-floor unit might solve this issue, though that means climbing even more stairs. • Early check-in confusion. We had requested an early check-in, but it wasn’t communicated properly. As a result, we had to drop off our luggage at the YOUROPO office, which is about a 6–7 minute walk from the apartment. I wonder if we could’ve left our luggage directly at the property if the message had gone through properly—perhaps someone from the team could clarify? Despite these minor issues, I would still give this property a full 5 stars. If we visit Porto again, YOUROPO will be at the top of our list.

The least you expect from a five star hotel was a good service and cleanlinless. We stayed here for 5 nights and they did not change our bedsheet even though it was written that they will change it every 3 days, no refill of water, no refill of tissues and coffee and tea we had to request it. There’s a small cockroach in the bathtub. At the front desk they don’t even greet you whenever you passby I am not being entitled that I should be greeted I just compare it to other hotel where they always smile. It’s hard to call the front desk sometimes it will take 5 minutes.  On the positive side the food in the restaurant was really good and the drinks at the bar those who are working there was really nice and attentive too. I’d like to commend also Fabrizio who always smile and who helps us with our luggage when we check in and check out.

Pleasant stay. Staff were nice and facilitated a slightly earlier check in. The place is nicely designed and seems to follow high standards of cleanliness. The bathrooms smell like Chlorine, but I assume that is a good sign given that it is a very public and well used part of the building. I have read that the place had a bedbug issue and was a little worried, but I have found no sign of it after staying. Overall, a very positive experience.