Hotel berhampiran Arena Bridgestone, Nashville

Great hotel, great location! Housekeeping did not replace items in room (toilet paper, cups, etc) but room was clean.

They said they come to do house-keeping after every 2 days and they make the bed for you as well. When they came in on the 2nd day, they never had my bed made. It was as it was since last 2 nights for which I checked out early before my scheduled check out date which was the next day. I had the room for 3 nights but only stayed there for 2 nights because of it.

Had a great experience. We stayed to go to a concert in Nashville and it was perfect. The evening snack time was a wonderful treat, showers were awesome and the beds were super comfortable! Would absolutely recommend it!

酒店地理位置不錯，離範德堡大學較近，硬件設施尚可，有游泳池和健身房，也有洗衣房。服務很差，尤其是客房服務員全是西裔，聽不懂英語，而且工作態度不認真，經常會忘記打掃房間，或忘記擺放每天必換的衞生用品和咖啡盒，到前台投訴後，也沒人管理，是我住酒店以來遇到過的最差經歷。入住時的按金至今（已經過了2周）未退還。

This location was easy and accessible to everything The hotel is beautiful. The employee team members we encountered are very kind. I needed it for my trip. Issue I had was the toilet kept running even after me jiggling the push button. I did talk to the front desk representative. Her name is Jamie and she did send an engineer upstairs. When I return back to my room, it appears to have been corrected however, as soon as you flushed the toilet Continue to run. So I talk to her again and she did tell me that the engineer told her that the mechanism inside I am assuming the ball and chain needed to be changed. Therefore, she suggested or asked if I wanted my room to be switched. Since I did not because I was leaving the next morning, she offered to comp half my stay. When she realized that I booked through a third-party, she told me that she could give me the equivalent in points from Hilton. She also comp the parking fee for my car. All in all, it was a nice visit. I just want to make sure that room 301 issue is rectified because it is extremely annoying when the toilet will not fill and stays in a continuous run mode for hours. 

We have stayed here multiple times in the past 5-10 years, so we *thought* we knew what we were going to get. It's summer in Nashville, so I'm somewhat ok looking the other way with the building and room feeling humid. The room as a whole was fine; comfortable bed, fridge, microwave, fairly comfy chair & ottoman. The minor things are just confusing and concerning that this once Awesome hotel is trending down. 🚪the key card on the door was busted! Sliding in the card was the MOST FINICKY OF ALL TIME, giving us problems. One time the key card slid all the way in, eating the card. Maintenance came to retrieve the card. No fix was made, we were just told to be careful. 🪟 The sunshades behind the window curtain was janky AF, the left side was down but wouldn't move (the cord had been removed and tucked at the top). All while the right was up without a way to get it down, except to pull it. But when I did that, I realized why they had it up and the electric motor turned off... It didn't go all the way down and was shredded. 💧The sink is backwards, hot water to the right & cool to the left. 🌡️ The thermostat was broken. While the room was kept cool, it was uncomfortably cool with it being humid. It was humid enough that the furniture had a tacky feel to it. Did the room work for us, yes. Were all the small things adding up make us consider that our next trip will be booked elsewhere, also yes.

Breakfst was excellent. Location was very good. Sink drained very slowly. Bath light took several minutes to reach full brightness

Satu-satunya kelebihan ialah terdapat tempat letak kereta. Jangan tempah hotel ini jika anda tidak memandu, kerana ia akan menyusahkan untuk perjalanan. Ctrip berkata bahawa ia termasuk sarapan pagi, tetapi ia sebenarnya tidak menyediakannya, dan terlalu malas untuk mengadu. Kerana tidak ada masa seterusnya.

The workers were friendly for the most part and the facility was not bad. My boyfriend And I stayed reserved a room for three nights. I guess since we were staying three nights, housekeeping wasn’t supposed to clean our room, which was fine. We didn’t mind, but I went down And asked a staff member for fresh towels, and sheets. As I was changing the sheets, I spotted a huge bedbug!! So I got to looking In the Mattress found three Iive bedbugs. I killed them myself and showed them to the lady at the desk. Obviously, I got really freaked out and could not sleep for the rest of the night. I finally gave up trying to sleep and just checked out at 5am. I would’ve left early than that, but I did not want to be out in that part of Nashville so early in the morning so I waited Until daylight before I left. The staff member did not offer to give me a new room or refund my money. She said she Let her boss know. She Didn’t even try to apologize on behalf of the Hotel. I’m very disappointed in the way The employee handle the situation. As disgusting as bedbugs are, I would’ve understood if she Would have even acted as if she cared. All she said was that it was probably because they Had had an exterminator out there Earlier in the week And it was probably just leftover from the exterminator spraying and stirring things around. I’m going to Call and speak to the manager Monday to Make sure he’s aware of the situation and let him know that his Employee did not handle the situation properly. Honestly, I feel like I should be refunded for the last night. The only reason I stay there is because I could not leave in the middle of the night and also because I did not want to pay for a room at different hotel room when I had already paid for that one. Times are hard and My husband and I were just visiting family. We could not afford to throw money around And go to a different hotel room.

It was nice for the price the bed was comfy .. the only thing that was wrong the fridge didn't work but other than that it was good