Hotel berhampiran Tugu Peringatan JFK, Fort Worth

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

酒店不新，但衞生乾淨，酒店旁是專門的停車庫，很安全，停車費好像20美刀。早飯比一般的酒店要豐富一些。晚上睡覺很安靜

I had a fantastic stay at this hotel! The room was exceptionally clean, the location was perfect for exploring the city, and the restaurant downstairs served delicious food. Highly recommend!

Very comfortable hotel. Beds were great not too soft or too firm, pillows were soft, not the hard hotel pillows!  Food was not very good though, and the coffee weak. Disappointed that there was no outdoor pool, and that it was Vallet parking only! We parked on the street very close to hotel and got a parking ticket one day, but it still ended up being cheaper than their Vallet Parking! Unfortunately it colored my view of the Sheraton.  I'll might find another hotel next time.

Pekerja sangat bersopan santun dan mesra. Saya kecewa apabila saya terpaksa memberi valet kereta saya pada kadar $30/malam, yang saya tidak dimaklumkan sebelum ketibaan. Saya rasa saya harus menyebut supaya orang lain tahu apa yang diharapkan. Lokasinya betul-betul di pusat konvensyen, iaitu kira-kira 3 batu melalui perjalanan kereta dari Stockyards. Bilik itu bersih, begitu juga hotel. Saya berasa benar-benar selamat tinggal di sana dan berpuas hati dengan penginapan saya secara keseluruhan.

The valet and greeters were friendly and welcoming. Our Jr. suite was very nice and clean. Pleasantly surprised that there were two tv sets, one in the living area and a secondary one in the bedroom. The indoor swimming pool area is small, but I'm not traveling with children, and it was nice that I can float. Jacuzzi was hot to my taste, yet not hot enough for my husband. The Jacuzzi did not have a strong jet stream. Unfortunately, the women's restroom is missing a sink. Breakfast was great! Fresh hot pancakes and eggs made to order. Overall, I would give it a score of 4.8. Sad that the patio area was not available to the public. Because of the location, service, and now knowing that the place is available for events, I know I will be promoting this location for my high school reunion.

Das hotel ist neu drnoch ist die matraze durchgelegen das duschwasser nur lauwarm und die Armatur defekt Mir wurde versprochen die permanente Belüftung auszuschalten wurde nicht gemacht daher vidl zu laut

Great location, staff were kind, gym served my needs, laundry dryer cycle took far too long in laundry room. Quality of room is what was expected considering price and location.

Хороший отель за свои деньги, номер с завтраком обошёлся нам в 78 долларов. Завтрак хороший, была приятно удивлена - яйца, картофель, тортильи, фарш, фрукты, панкейки, каши, большой ассортимент чая, йогурты. Комната чистая, все работало. Очень приятная зона у ресепшн. Из минусов отмечу очень громко слышно дорогу в номере, мешаем спать. И подушки хотелось бы получше. Но в целом отель себя полностью оправдал!

Nice hotel, ‘use other door’ sign was a bit misleading as there was no other entrance when we arrived in torrential downpour, soaked through. Great location amid restaurants, bars etc