Hotel berhampiran Colombia Park, Lima

We picked the hotel because it has triple rooms and it’s reviews. However it’s not the great hotel reviewed 2 and 3 years ago. The good points for the hotel are the employees especially Tanya. The hotel is very clean and the location is great. Breakfast is below par. Only one cup and one hand towel was provided to a room despite the fact that we were 5. The espresso machine did not have cup or capsules for use. No water bottle was provided. It feel management looked to cut cost were posible.

This is my second use of Hotel Diamond. In my first review I regarded it as ”exceptional,” and there is no change in that evaluation! Another great stay. Since my 2021 visit, they have opened up a breakfast buffet on the fourth floor (complimentary). It's excellent. And the view . . . the only place I know of where you can get a glimpse of two grand colonial courtyards (of convents/monasteries), along with a wonderful cluster of colonial church domes. Just a great hotel--friendly staff, efficient and well-cared for, updated rooms, superb location. A winner of winners!

Reservé 2 habitaciones standard para año nuevo 2024, una con cama matrimonial para mi hijo y para mí, y la otra con 2 camas. Y al momento de la reserva especifiqué que necesitaba que estén una al lado de la otra, o exactamente al frente. Cuando hice check in, fuimos a las habitaciones y la mía era cama doble y encima no estaban al frente, felizmente la señora de recepción pudo solucionar pero estuvimos bastante rato esperando. Luego, a las 5y30pm aprox llamo a Room Service para pedir la cena de mi hijo, me contesta un chico y me toma el pedido. Pasa 1 HORA, llamo para saber cuánto más iba a demorar y un señor de restaurante de muy mala manera me dice que no tiene ningún pedido y que no era su problema porque él acababa de entrar a turno. Me pareció una pésima atención y pésima forma de resolver un problema. Obviamente tuve que volver a hacer el pedido y esperar más, pero dejó mucho que desear la respuesta de su personal del restaurante e hizo que me amargue el momento. Finalmente, en recepción a la hora del check in preguntamos si Room Service atendería normal hasta las 11pm, nos dijo que sí. Cuando nos fueron a dejar la comida de mi hijo, volví a preguntar al mozo y me dijo que ya no tomaban pedidos porque estaban con la cena buffet. Entonces nos iban a dejar sin cena a mi familia y a mí, ya que al estar con un niño pequeño él ya iba a dormir y yo no iba a poder salir al restaurante. Después de insistir, accedió a tomarnos el pedido pero tenía que ser en ese momento (siendo 7pm, comida llegó 7y20) y lamentablemente tuve que cenar comida fría ya que recién pude hacerlo después de dormir a mi hijo a las 8y30pm aprox. Realmente no volvería al hotel por tener tantas malas experiencias en 1 solo día de estadía.

The worst hotel we stayed at Lima, the front desk people did not know what they were doing and also did not help at all, I had to go back 3 times because my door key did not work and the lady say “I will send someone to help, you don’t know how to used it” at the end the guy who she send took me that the key was not program right. I ask for where can I get some dinner and they toll me that they did not know. The next night we walk to the hotel bar, a guy a the door didn’t let us in because they had a private party. We seat at a mini lounge area to get some drinks - or it was what we wanted but we waited over 45 minutes and ask the waiter if we could order and he tolled us “my shift is ending but I will send someone else” we waited 30 minutes more and no one showed up. We ask the front desk if there was a place where we can go and get some drinks to what they told us that we could take a taxi to Washington Park.

Summary: a very good hotel that gets its core mission right, with minor room for improvement to get a perfect score next time. The good: Staff: all staff I encountered from security at the front door to the check-in and restaurant/bar staff were excellent. All FOH staff spoke good to excellent English. A special thanks to Diego at the front desk for being especially friendly and going above and beyond to help me manage multiple reservations I had booked for this property, allowing me to stay in my original room and not have to check out and back in. Thanks also to Henry from the bar/restaurant for his warm and friendly service that made me feel especially welcome and valued. The room: what a fantastic room. Hotel is relatively new and as you’d expect the room is modern, with a seperate desk space for working and plentiful AC and USB charging points for your devices. A very modern bathroom with high pressure rainfall shower and seperate toilet behind a floor to ceiling frosted door. Food/drink: food and drink was excellent, plenty of local and western choices. Not local or authentic by any means but the ‘Texas Burger’ and ‘BBQ Wings’ wouldn’t be out of place at any high quality US diner. Location: hotel is in a safe, quiet pocket of Miraflores within walking distance to the beach, Kennedy park, Lacomar mall and Barranco. There are bus stops nearby if you wish to go to the Lima historic centre. The bad: The bedding: this seems like such an oversight, but the bedding was terrible. Tiny small pillows that are reminiscent of the ones you get given on airplanes and a scratchy blanket that brought back memories from school camp. This seems like an easy one to fix. Noisy: half way through my stay I got some noisy neighbours in the next room and you could hear their conversations clear as day through the wall. So be aware so this may be an issue. Fortunately in my case they went quiet at night time and my sleep wasn’t impacted. Smoking: while this is a smoke free property, the smoking area is right by the front door so you often have to walk through a plume of smoke to enter the property. Please consider moving the smoking area to the other side of the driveway. Conclusion: A very good hotel. If I return to Limq, this would likely be my first choice. This property is better than many Hilton (main brand) I’ve stayed at.

I couldn't have picked a better place to stay. All my friends booked different hostels all over Miraflores but we've made this the meeting point, as it was walking distance to pretty much anything and everything. The vibes were awesome. The common areas were spacious and very clean. I did a walking tour to Barranco with one of their guides, I believe it was with Juan and that was very cool. The staff in the bar/breakfast area could be a little better. Service was very delayed and they naver had change when you wanted to tip them. I had the private room with a private bathroom and it was super clean and cozy! I was so happy it was on the 6th floor, gave me a little bit of privacy. Overall great experience and highly recommend Selina!