Hotel berhampiran Pensford Field, London

Very clean, comfortable, and check in and check out very efficient. It would have been nice to have been able to have a proper dinner at the hotel. Nonetheless, I would definitely stay here again as we enjoyed the Thai restaurant just across the road.

It was great to stay if you consider the location and budget first. and unlike some reviews in google maps, there was no bug at all and my room 304 was quite clean. i cannot say it was 100% clean because there was slight dirt on the desk but it was not a big deal for me. most of all, they kept my suitcase very safely with a baggage tag so i did not need to worry about missing my bag. and the staff were all friendly and kind. they helped me in many ways. however, wifi was not working during my stay because internet had some problems when connecting wifi. anyway, since i had only 4 days, minor problems were not bothering me. london is too expensive i need to stay in a decent hotel with a reasonable price and a good location to save my time and money. i would like to recommend you to stay here if you consider the location and price as your priority.

The location is great with walking distance to famous streets such as Regent St and Oxford St. My wife and I have run to Buckingham Palace and even the other side of Thames River, such as Tate Modern museum. Other all, I like the good service and the location the best

The room was basic but adequate. I don’t think there are renovations being done at the moment (June 2024) but we were on the top floor and in an old style room. I was generally clean but dirty marks on the pillows. The bathroom however, was really smelly and not pleasant to use. Top floor not for those with vertigo!! That said it was a great location and staff were lovely. I expect the renovated rooms will be lovely (and more pricey). Value for money in the room we had was good.

A very good hotel at a great location. 3 min walking from Russell Square underground station. Or bus 14 nearby which can take you to lots of places. Would definitely book this hotel again. Great value for money.

Only 1 - 2 min walk from Russell Square Underground station. Comfortable bed and room is ok to fit in 2 adults and 1 kid. However there were insufficient room for us to open our luggage. We had to open the luggage one after one to take out our clothes. No drinking water was provided hence we had to buy from convenience store and carried back to hotel. Good thing is Tesco is only opposite the underground station. Wish to suggest to provide adequate trainings to front desk staff. When we checked in we were informed that our booking was canceled. (I have fully paid for the room upon booking) I showed to the staff the booking details but she still insisted our booking has been canceled, instead she asked me to call to the agent and get the agent to contact the hotel. I had no choice but to “follow her instructions” to do so. After 10 min trying to contact the agent (due to different time zone), the front desk staff called me “madam” many times from her counter (it was about 300m away and I was not aware that she was calling me), and told me that she has found my booking. When I asked the reason why initially the booking was canceled but now it was found, she did not answer me but to pass me the room key. After checked in to the room, noticed that both the lamps near the bed were not functioning and we called to front desk (only 1 light in front of the washroom was working). We were informed that the one who is able to fix it has left and we had to wait till the next morning to get the lamps fixed. Eventually they sent us a table lamp for that night.

The staff were very helpful and receptive, even despite the late hour we checked in. The hotel is split over 3 different buildings, the main reception and then 2 neighbouring buildings across the street. We were the floor below street level and were able to hear the underground passing, but it wasn't too much of an issue as it came across as more like background noise. Unfortunately, the rest of the hotel isn't really soundproofed either and sound from all over carried down to our room. People above us getting up, moving around and chatting. There was also someone else, either a guest or a worker (it was likely a worker/cleaner because the laugh was heard coming from different places), who had a very distinct laugh that seemed to find everything hilarious. Not a bad thing unless it's at 5 and 7 in the morning when you're trying to sleep before a busy day out in London! Overall, it's a very good location with welcoming staff and well priced but if you're a light sleeper and wake at any noise, I'd suggest earplugs or maybe a different place!

The experience was pretty good, but they do not provide any amenities inside the room, even drinking water was not there inside the room

Stayed for a night and got an amazing room! Very spacious and comfortable, im extremely grateful! Definitely will be back! Complete amenities and a great view too! The shower was lovely, fully functional and detachable. I had a massive view, and a double bed. Breakfast was an option but and seemed lovely but I didn’t try it as I was there briefly.

Fantastic place to stay if looking for budget option solo or as a couple in London. Very comfortable, modern, clean rooms. Very good WiFi, excellent staff (Vineet and Deep extremely helpful lovely and accommodating). Rooms are obviously small as this is a capsule hotel but really great experience if you’re looking for somewhere to lay your head when in London.