Dengan penginapan di Henann Lagoon Resort di Pulau Boracay, anda akan berada berhampiran pantai, hanya 5 minit berjalan kaki dari Pantai Putih dan 6 minit berjalan kaki dari Stesen 2. Tempat peranginan mesra keluarga ini berada 1 km dari Stesen 3 dan 1.1 km dari D'Mall Boracay.
Bersantailah di spa perkhidmatan penuh, di mana anda boleh menikmati urut dan rawatan muka. Anda tentu sekali akan menghargai kemudahan rekreasi, yang termasuk 2 kolam renang terbuka, sauna dan pusat kecergasan. Tempat peranginan ini juga menampilkan akses Internet wayarles percuma, perkhidmatan rencam dan penjagaan anak/bayi (surcaj). Tetamu boleh menumpang naik pengangkutan ulang-alik kawasan (dengan surcaj) ke destinasi berhampiran.
Puaskan selera anda untuk makan tengah hari atau makan malam di restoran di tempat peranginan, Lagoon Cafe, tau nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad). Hilangkan rasa letih di penghujung hari dengan minuman di bar/ruang istirahat atau bar renang naik.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, surat khabar percuma di lobi dan meja/kaunter hadapan 24 jam. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia atas permintaan).
Selesakan diri anda di salah satu daripada 222 bilik berhawa dingin yang menampilkan peti sejuk dan bar mini. Bilik mempunyai balkoni persendirian. Televisyen LCD dengan program kabel menawarkan anda hiburan, sedangkan akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi persendirian dengan pancuran mandi menampilkan kelengkapan dandanan diri percuma dan bidet.
"I expected more, especially knowing that this is a 5-star hotel.
The linens had visible stains, and there were some cleanliness issues that were overlooked. I reported these to the front desk for future reference. They acknowledged my concern, but they didn't offer to change the linens or send housekeeping to check the room. (I'm not expecting any compensation. It would've just been a nice gesture if they were more proactive.)
Room 308 also needs some maintenance. The AC was leaking and wasn't cooling that well. The shower heater wasn't working properly, the vanity chair was broken and almost detached, and the luggage rack near the TV was already worn out and had stains. (These issues didn't really affect my stay that much, but I think they should still be addressed. If another guest, especially a foreigner, stays here, they would definitely complain.) I didn't report these issues, even during checkout, because after my first concern, I honestly felt like they would just be ignored.
During checkout, I called ahead and requested for someone to inspect the room so the process would be faster. Unfortunately, it seemed like no one was sent. I waited longer than expected—it was supposed to take around 5 minutes, but it took about 8 minutes. They also didn't give me any update. (I think if I hadn't asked for a follow-up, I would've waited even longer.)
On the positive side, the breakfast was good. The Lagoon Bar was also great, especially the server there. (I forgot his name, but he's been working there for about 3 years. 😅)
Overall, my stay was good. Hoping my next stay feels more like a true 5-star experience. The hotel has great potential, but I think being more proactive with guest concerns, cleanliness, and room maintenance would make a big difference."