Hotel berhampiran Garden Aziziyah, Makkah

We stayed at the hotel for 12 amazing days. The staffs were very welcoming and always attentive to our needs. The receptionists are always here to help with any of your issues. Be it laundry, housekeeping, payment, anything. Aadil from housekeeping did great cleaning jobs throughout our stay. Regular free shuttle to Masjid Al Haram really enhances your visit for swalat or even shopping etc. Note that you can wash your clothes and sun dry it on the roof. Bring your own cords. A big THANK YOU to the management. Really helped! Food snacks and drinks is now available from room service Note: register yourself on Accor App to benefit from discount on your hotel stay payments. I think 5%. Thank you Ibis Styles team for making our first Umrah memorable.

حجزت الفندق لإقامة الوالد والوالدة خلال أدائهم العمرة في شهر رمضان .. وتركتهم في الفندق بمفردهم لمدة 5 أيام .. وكان مستوى التعاون من قبل فريق العمل داخل الفندق أكثر من رائع. وأخص بالشكر الأخوة المسؤولين عن المطاعم والأستاذ رضا شعبان مدير الأغذية والمشروبات بالفندق على تعاونه الدائم معهم هو وفريق عمله المميزين. تجربة جعلت الفندق اختيار الأول دائما عند زيارة مكة. شكراً لكم

Two nights stay was just great; attentive but not intrusive staff made the difference. Miss Nehal and her colleagues at the reception, management and restaurants are among the best Marriot brands staff I have ever seen. Arrived too early for the usual check in but was treated in the best way with minimum waiting and an upgrade. The location near the HARAM is just great and the view from the 21st floor restaurant is awesome Wide variety of delicious food at breakfast and dinner time with highly courteous staff and good looking smiling faces every where . Some facelift is needed in the rooms though Thank you all Dr A Hawwari Titanium member

Ok, first I don't believe this to be a 5 stars level but more an entry-level 4 stars, the 5 stars is probably there to justify the expensive price. if you're an Accor member you'll definitely feel the difference. Pros: - very close to masjid and Kaaba - room cleaning is done very well everyday. - the Kaaba view (but have to pay extra for it) Cons: - horrible check-in and checkout experiences: very long process: putting only 2 people at reception at Peak hours of checking (considering the big size of the hotel) is unprofessional. At checkout, had to get stamp a paper to get my luggage from the concierge, but nobody from reception and concierge desk wanted to sign it (each one says it the other one who had to sign it), had to pressure them to get it sign 🤦. - bathroom is very small for a ”5 star hotels” (see pictures) - breakfast & donner quality is good but definitely not a 5 stars level and organisation must be reviewed (e.g. putting only 1 omelette stand corner at breakfast where hundreds of people come in the morning leading to a long queue) Will I book it again? It depends, only if I want the Kaaba view, otherwise I will double check the other similar hotels at same distance to masjid (e.g. InterContinental) or if their pricing is competitive.

Segala-galanya sangat baik kecuali makanan yang dibentangkan untuk sarapan pagi. Kami tinggal di sini 2 tahun yang lalu dan makanan masih sama. Lebih baik jika pihak hotel boleh memperbaikinya.

This is my 6 time in this hotel but this time I have decided to not comeback to this hotel again just because of the receptionist rude behaviour. The Girl Receptionist khan one of the rudest people I have met in my life. I arrived at the hotel little early around 5am and I told them I am going to perform umrah and I will comeback around 12pm to hotel and I am with 1 years old infant please let me check in. In the morning they told me that the room will be ready by 10 am so no need to be worried. After performing the umrah I went to the hotel at 12pm and I asked for the room but the receptionist khan is speak very rudely with me and told me to cancel my booking and leave the hotel or wait for 4 hours. I told her in the morning I was told the room will be ready by 10am but she didn’t replied back. I was very shocked that they are giving room other people but not me and when I ask for refund she said no refund so I now I don’t have any option and just I have to wait. I wait for two hours and then finally I got chance to meet with Hotel Manager Mr Eda maybe mistake in name but he is bald and he finally help us to check in. Now I want to ask questions why so rude people on Reception ? Why she is not letting me to go room when there is other people are going ? My family is suffering from all this and my child is sleeping in Reception lounge sofa.

It was a very pleasant stay at Hilton Makkah Convention. As always expected from this hotel, everything was great starting from the reception and front desk team. Ms Hatoon Fattah and Mr. Amr Hassan were very professional, helpful and supportive. Mr. Mahmoud in the executive lounge was very decent and helpful and confirm the excellent hospitality of this hotel. The hotel has a great prayer hall with a direct view to the holly Haram and a shuttle bus to and from the holly Haram.

الأدارة المتميزة جداً جداً جميع الخدمات والعاملين قمة في الرقي برافو العنوان نقل التميز دبي إلى مكة اشكر جميع العاملين على هذا المشروع الراقي وأخص الشكر المدير الاستاذ معن

We stayed for a week. Overall, it was a decent experience although ultimately overpriced during Umrah. The room was relatively small. We were able to add a third guest at a cost of 300 riyals per night which was reasonable but only a bunk bed was offered and it took the minimal space available. The bathroom sink was clogged during our entire stay despite repetitive requests made to the cleaning staff and on the Bonvoy Marriott app. The food experience is however terrible! Iftar at the restaurant is extremely overpriced for 250 riyals per person and unjustified for a food of poor quality and not tasty at that. The scheduling was also hectic. Iftar was only from 7 to 9 pm and Sohour from 1 to 3 am; meaning if one wanted to attend Taraweeh, they would not be able to eat by the time they came back from the Mosque and would have to wait until 1 am to sustain themselves, which is ridiculous. We were therefore eating at the coffeeshop reception which was offering a buffet for 100 riyals per person, which was still overpriced for what it was. Only a few items were offered and not replenished.

Hotel ini adalah menara nombor 8 yang kelihatan seperti sebuah pangsapuri dahulu. Sangat mewah, dengan banyak lif dan kakitangan penyambut tetamu yang mesra di lobi. Kami mempunyai sebahagian pemandangan menara jam yang bagus. Mereka menawarkan bufet sarapan pagi yang enak, restoran dan pilihan tempat makan di dalam bilik, namun, masa menunggu untuk telur dan penkek terlalu lama. Hotel ini juga menawarkan perkhidmatan ulang-alik, 5-10 minit menunggu dan yang boleh menjadi gila semasa waktu sibuk. Orang ramai berpusu-pusu untuk menjadi setiap orang untuk dirinya sendiri seperti yang anda akan lihat di negara dunia ketiga. Perkhidmatan ulang-alik adalah 10-15 minit ke Masjidil Haram dan kira-kira 20 minit berjalan kaki ke masjidil haram. Saya lebih suka untuk berada lebih dekat dengan masjid lain kali dan dalam jarak 5 -10 minit berjalan kaki kerana untuk solat di masjid memerlukan lebih awal kira-kira 1 jam sebelum itu jika anda ingin solat di hadapan Ka'bah dan boleh membuat seseorang malas untuk pergi. berulang alik kerana jauh dan menunggu pengangkutan.