Hotel berhampiran Raspoutine, Marrakech

酒店位於較為市中心的位置，出行方便周圍設施也齊全，但是當我入住的時候，發生了一件很詭異的事情，酒店給了我三樓的房間，當我電梯抵達三樓，發現三樓很多房間在裝修，工人進進出出很雜亂的感覺，我以為可能就幾個房間在改造也沒在意，當我繼續前進去我自己房間的途中，竟然發現還有一段在用衝擊鑽打地麪，聲音巨大灰塵瀰漫，我當即掉頭回到酒店前台要求更換房間並安靜的環境，酒店猶豫了一下給了我一間四樓的房間，但是當我抵達四樓後進入房間，衝擊鑽的聲音依然巨大，根本沒有辦法舒適休息，萬般無奈之下衹能聯繫了攜程客服，最終客服和酒店溝通並給我換到了五樓的靠另一側的房間非常安靜，並給了我意料之外的補償券，感謝攜程客服給力！ 寫這段點評主要想吐槽一下，作為一家五星國際連鎖酒店，接待客人期間，酒店在搞裝修，並把客人安排在裝修層的房間內，簡直匪夷所思！

Dirty cutlery, noisy location and poor service…. First problem, I was staying on the four floor, which was an issue as one lift was out of action and the other two lifts are unbelievably slow. The room was dark and even with the lights on difficult to see anything without the use of a torch. Thankfully my room was facing the pool as many colleagues who also had been staying complained of noise through the night from the road, obviously in rooms that had been facing the road. I still had an 8am wake up from the building site next door though. I only had breakfast at the hotel - but found the cutlery dirty and some cutlery had some sticky residue on them. Food was ok but far from the standard I had found in some of the local restaurants. At checkout I had a problem with the laundry bill, I was offered only a 5% discount on the laundry. I ended up paying in full after being threatened by the police for taking a photo of the invoice. Once in my taxi, back to the airport the taxi driver said there is always a problem with the hotel at checkout….clearly not an isolated case. The hotel did have some old charm but very much tainted by poor service, dirty cutlery and a noisy location. Avoid.

What a gem of a property in the Accor catalog of accommodation and hospitality! I am a senior, solo, single traveler, and Ibis rooms are just fine with me! The Wi-Fi could be a little bit better, but that's the problem with the vendor and the Internet service Provider, not the Ibis. Although this Ibis would be within their rights to demand better service- in 2023, with 100+ rooms. I came directly from an Ibis in Lisbon, which had fewer items for breakfast, and no Chef for evening dinner! The breakfast is a wonderful mix of Moroccan, Arabic, French foods, but also American/English. Scrambled eggs are made without dairy, and I brought my own gluten-free bread from Carrefour to be sure. While they do have a container of Honey, I bring my own, as I don't like touching containers and spoons touched by other customers... another customer absconded with my honey yesterday, and one of the wait staff had to retrieve it! Three languages are spoken here: Moroccan, Arabic, French, and plenty of English. Any word that is too specific can be translated on any of the web translation sources. Like when I needed to explain that DHL was bringing a package with my gluten-free chocolate chip cookies that Carrefour does not stock! There's been some shuffling of the wait staff in the last few days, but besides being new, quiet, and shy, they are all talented and all understand hospitality. The evening dinner is attended to by the top echelon of the hotel staff and everything is more than fine – which in my case means a very plain and simple American taste. Since I don't carry currency, the evening food bill goes on my room tab. Breakfast was part of the booking in the first place, but I don't fully understand what ”half-board” means, if that means evening dinner, so I will be inquiring about that. Being next-door to the train station means it's a three minute walk to excellent sight seeing and people watching. And McDonald's of you so care, and at least two mobile phone SIM shops. Carrefour is a 10 minute walk, and there is a shopping mall which is about a 20 minute walk which I will be visiting for recreation purposes and window shopping, to get a feel for the retail culture of this city. And people watching! I did read about the potable water situation on a Moroccan tourism page. This Ibis has plenty of bottled water, so just ask- at Reception and of course in the Restaurant.  I also read about cash versus credit card. The three places that I have spent money at have all accepted cards. It is currently Ramadan, but this Ibis respects International tourists' needs and wants. No disruption of service- and the staff seem to be very happy to be celebrating the holiday. My room had two minor maintenance issues, which were resolved quickly. The garden is beautiful and peaceful, and well manicured. I have stayed with other brand name chain hotels in the US and Europe. There is nothing in this historic building that is outdated, or in need of renovation. The most important

I stayed at Amour D'Auberge over the new year - I was looking for a hostel that was relatively quiet and laid back, in a good location. Hiba, Nadia, Faisal and Jamil run the hostel together and every interaction I had with each of them was very positive! They were super friendly and helpful. I shared an 8-bed female room and had no problems with it - the beds are comfortable and warm, and you get a key-locked cupboard to store your valuables. The hostel is in a fantastic central location, just five minutes walk to the big square! Even though the hostel itself was pretty quiet there is a jazz bar next door, which did mean that sometimes it was loud late at night - but I just used ear plugs and it didnt disturb me too much. Also, while I was staying they were having some building work done which was noisy during the day, however I was out and about most of the time so it didn't cause me any problems. Overall I would recommend Amour D'Auberge and would stay here again in future :-)

I booke the Savoy due to its proximity to a business convention and because most other hotels were sold out. I was able to experience the suite and the regular room. The rooms are well sized and clean with all amenities (shampoo, gel etc) available. The breakfast has a good selection of local specialties and western items. Staff is overall friendly and aiming to do a good job. However, here is we’re the hotel (in my opinion) missed the mark of the 5 star experience. While I genuinely believe that staff is aiming to do a good job, I don’t think they are well trained. - I tried to get additional water by calling housekeeping on different occasions, it turned out impossible. No one was picking up. Upon calling the operator, still nothing happened - Getting my laundry done was a similar experience. I called the dedicated number for laundry service and no one picked up. Then I called the operator and explained the situation and was assured someone would come. Again - no show. - The remote control in my second room was broken. I tried to call housekeeping. To no avail. The guest relations manager called me because they confused two rooms and accidentally gave me a room that was clear intended for honeymooners (which I tried to explain to the gentleman who brought me to the room, but he insisted and showed me the paper from reception..) I explained to her that the remote was broken, she assured me someone would come, but no one ever did replace the remote control. - I tried to book a tour through the concierge. (In person). When I got to him, he asked me to sit down and told me he would give me a brochure. After 20min, he was helping other guests (who came after me) and I still sat there without a brochure. I ended up booking my tours online, which turned out perfect. There are however people who made the stay better. Ayu - from room service. A young gentleman who learned my coffee and organized soya milk. (I ordered my morning coffee because housekeeping would not leave any milk or powdered milk…) Rachid - one of the porters. I had forgotten my plug. The hotel send me a converter but didn’t have plugs. He gave me his personal plug until I bought one. The hotel is ok if the price is right. I think making it 5 star is a bit of a stretch given that personnel is not well trained.

Stayed here as part of an EasyJet package and wasn't sure exactly what to expect as it was our first time in Marrakech.. We were greeted with a very warm welcome and served mint tea, local pastries and water..........and some fuss from a local cat. The hotel was very clean, beautiful inside and cool in temperature given the heat outside. Our room was also clean, well presented if not a little basic. Obviously, you have to be mindful that hotel star ratings are different from the UK. During our week long stay all of the staff were extremely friendly and helpful and couldn't do enough for us. The rooftop spaces are beautiful and you don't really notice any of the hustle and bustle below. The only note really is that people of a larger size or restricted mobility may struggle on the stairwells as they are pretty steep and narrow. Hold those banisters tight! In a nutshell, this riad is excellent, in a prime location and the staff........and cat's.........were friendly with impeccable service. This seemed to be the case throughout Marrakech as the people are so welcoming.

Just got back from the most amazing 4 day stay at the Sol Oasis. Incredible hotel. The staff are all amazing. Special mention to Andrea at guest services who is AMAZING and who went above and beyond to help make the weekend incredibly special. She helped me to organise a special surprise and the effort she put in far exceeded my expectations. Also a shout out to the bar staff who were incredible. They literally made us feel like VIPs. Everyone is so friendly and the treatment is incredible, your made to feel very special from the minute you arrive. The food was incredible, the cocktails were lovely and the hotel was super clean and beautiful. Everything is so well organised. The pool party Saturday night was incredible. All the entertainment id well thought out and organised. I would highly recommend this hotel. Thank you so much, we can’t wait to come back again x

The hotel looks lovely. We arrived at 12 and check in is at 3 but they gave us our wrist band so we could get a drink and look around. At 3 we went to reception and were told we could have our room we started wheeling our cases and a member of staff took them to show us to our room. Room was nice the view just looked out onto the road which was very busy but we weren't too worried about that, we thanked the guy who just stood there saying your welcome but wouldn't leave!! I called my husband as I was feeling uncomfortable at this point, my husband handed him some money and he left! The tipping had begun already, I'm not against tipping but seriously he just showed us our room he didn't tell us anything about the hotel or facilities at all. The bed was made daily but not clean sheets the bathroom was cleaned daily but we had to ask on several occasions for toilet roll and the shower door which is over the bath opened inward rather than out making it an obstacle getting in and out, we also had a fold up bed taking space up in our room which wasn't required. Food had lots of choice but was never labeled so you had no idea what anything was and it was cold. Utensils were dropped and put back in the food, children were touching and putting food back it was off putting. We had booked several trips so we were not planning to eat very much at the hotel however one lunch towards the end of our stay we had the BBQ chicken and both became extremely ill having to leave our room for water as none is left in your room to keep hydrated you have to walk to the bar to get it yourself, on our final evening we had to go for dinner to dinner as we had been so ill we hadn't eaten for almost two days again food was so cold we left and went to the restaurant over the road. No sun loungers available unless you get up at 7am and put a towel down. One day we got a lounger at 8am all the others were taken and the four next to us were reserved with towels until 1230 then the family left them again at 1pm and went for lunch while people were having to lay on the grass. The best thing about this hotel were the inside bar which you have to pay as it's not part of all inclusive however we paid just to get a decent drink and seat. Would definitely not recommend this hotel to anyone.