Hotel berhampiran Fancy Tour, Naples

If I could give this place a negative star rating I would. Do NOT stay at this place. It is a scam. We booked through lastminute.com looking forward to a short city break to naples/pompeii and it turned out to be the worst 3 nights of my life. Our check-in information mentioned we could get our room at 11am so, as we had an early morniny flight, got to the hotel just after 11 expecting our room to be ready. We were told to give them an hour. We returned just after 12 and were told it was still not ready and were guided upstairs after a further 45 minutes of waiting the room was finally ready and we were relieved! BUT this is where the hell started. We were taken outside of the hotel casablanca reception area to a separate “hotel” a 5 minute walk away called hotel siri. The area was a building site and the room looked like a bedsit. I kid you not, at this place I believe I could have contracted hepatitis. Understandably we complained informing the hotel this is not what we had booked and were taken back to the reception to speak to the “director”. When we got to the reception area we were met with 2 hostile people refusing to speak in English to us informing that they now could not speak English when they were conversing with us only a short while earlier. They then moved us into a room in the main Hotel Casablanca. However, we did not feel safe staying in this hotel and had to spend valuable time during our holiday finding a new accommodation that we could relax in. We are still awaiting information from lastminute.com and the so-called hotel on a a refund. Which after the shambolic service/attitude, dishonesty, lies and deceit we encountered during our first few moments in naples, we believe is entitled. I emplore you - DO NOT book this hotel. You will get scammed just like we did. Lastminute.com YOU must do something to stop this from happening. I expect to be hearing from you again to correct this. What was meant to be a relaxing, fun break turned out to be 3 nights in HELL.

There is something smelly inside the room and the airconditioning is not that cold enough. Breakfast is lovely and satisfying. Good location. Cleanliness is just ok. Services as well is ok

Ya des travaux partout dans le hall d'entrée ce qui veut dire poussière. A l'accueil la personne que j'ai eu à 14 h le jour de mon arrivée ne parle pas français non plus. Pas d'isolation en attendant tout ce qui se passe dans le couloir trop de brouille le matin ce qui veut dire pas de Grâce matinée.

Nice location and good people amazing service and they do have bfssst

The bed is super comfortable, the breakfast is great and it's nice having a little balcony. Trip.com says the room has a kettle but it doesn't. In the winter it would be nice to have a kettle as well as slippers to walk on the cold marble floor, especially since I can't control the heat as it's controlled by the front desk. The front desk staff are very helpful with ordering taxis with flat rates so you won't get cheated.

Siamo stati davvero felici di trascorrere una notte al Philip Royal B&B il 29 gennaio e se avessimo avuto la possibilità, avremmo volentieri prolungato il nostro soggiorno. La posizione di questo B&B, proprio di fronte alla stazione centrale di Napoli, è davvero comoda. Ci ha colpito particolarmente la cura con cui è gestito da personale altamente qualificato che dimostra una grande passione per il loro lavoro. La nostra camera, la numero 501, era semplicemente perfetta: spaziosa, impeccabilmente pulita e con una vista mozzafiato sul Vesuvio dal balcone. Inoltre, abbiamo apprezzato moltissimo la colazione deliziosa che ci è stata servita direttamente in camera. Vorremmo ringraziare di cuore Francesco e Arianna, che si sono dimostrati estremamente gentili e sempre sorridenti. Senza dubbio, rappresentano il punto di forza di questo B&B. Se ci sarà l'opportunità, torneremo sicuramente. Grazie di cuore ragazzi!