Phuket: 2530 hotel ditemui

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Terokai Ulasan Tetamu Hotel di Phuket

Angsana Laguna Phuket

Angsana Laguna Phuket

4.3/5179 Ulasan
Pantai Bang Tao
We chose the hotel as the location for a long awaited family reunion with my husband’s family as they have a huge range of activities we felt would suit all the family. The hotel is in varying stages of renovation and upgrading which meant two of the restaurants were out of action which we were informed of upon our arrival. Our ‘grande’ room was also one which hasn’t yet been renovated and after 24 hours we realised that there was some mould in the room and our clothes and the bedding felt damp to the touch as well as the room smelling musty. The rooms of our family members had been renovated more recently and didn’t have any issues. I received an email for a ‘during stay survey’ and shared my feedback accordingly. I can’t fault the hotel’s response which was to contact me the same day and request to meet with me. I met an assistant manager, Joe, who was very helpful and we ended up moving rooms to a fabulous pool side room as well as receiving an invite to the excellent Thai buffet a their Baan Talay restaurant. I was genuinely impressed at the clear desire to receive feedback and make improvements. We’ll be returning some time in the next year and I look forward to enjoying the newly refurbished restaurants which were out of action this time. The breakfast buffet was varied and there was a huge range of complimentary activities which we didn’t get to try much of this time but look forward to on our next stay.

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