"Remote, Unwelcoming, and Not Worth the Cost I stayed at the Hotel Santangelo Resort & Spa from 11–15 September 2025, and it was one of the most disappointing hotel experiences I’ve had. Although I chose this property for its price and supposed proximity to local sites, it turned out to be extremely remote. Walking anywhere is unsafe—the roads are narrow, with no consideration for pedestrians. I am able‑bodied, but anyone with mobility issues should avoid this location entirely. I booked a superior room with a balcony but was given one with only a bi‑fold window. The room itself was clean and the bathroom acceptable, but the fridge barely worked (a bottle of water took over six hours to chill), and requests for something as simple as ice were refused. The hotel constantly pushed guests to book meals and spa services. The restaurant was often filled with conferences or locals, the menu was repetitive and overly “fine dining,” and asking for something simple like pizza was frowned upon. While the cleaning and grounds staff were friendly, the reception staff were rude, dismissive, and spoke little English—every request felt like an inconvenience, so I eventually stopped asking. If you’re hoping to use this as a base for Sorrento, Capri, or the Amalfi Coast, think again. The winding roads make every journey exhausting, and travel sickness tablets are practically essential. The pool was freezing and almost always empty, and the sister hotel across the road meant crossing a dangerous street just to get food or drinks. As a solo traveller, I was glad my stay was only four nights. I even missed breakfast twice due to early tours, and no packed lunch was offered. Between the constant fireworks, the unwelcoming atmosphere, and the lack of basic hospitality, I cannot recommend this hotel. If you want remote, this might suit you—but otherwise, avoid it."

"What a beautiful and relaxing hotel. The food was amazing and the service was as well. The staff were always willing to help and provide some tips. The room was lovely and the pillows were very fluffy. I would recommend this as a great spot to rest on your trip. Close to the coastal areas without the crazy amount of people."

"We have had a week's stay in Pimonte because the plan was to visit Amalfi and Positano. We ended up at this hotel a little outside the noise, tourists and local surroundings. Both the kids and us enjoyed the quiet, beautiful and comfortable hotel. We enjoyed the nature, the view and the silence away from the big city. The staff is super nice and helpful and the hotel is large, spacious and clean. The breakfast is uniform but adequate and a lot of delicious morning coffee. The place is outside the city so there is a long distance to the big city - only two supermarkets and a few good restaurants with delicious Italian food. Therefore it is important to have a car to get there and back. Public transport is an option, but the times are confusing and different driving times on weekdays and on weekends in addition to long drives with many stops. A must at the hotel is tiramisu and creamy coffee."