Hotel berhampiran Komunitní zahrada Pastvina, Prague

Hotel is very nice, however there are a few points worth to mention: * Concierge. Overall great experience, however one of the concierge team members (lady) had a Ukrainian flag on her name tag, which supposedly should mean that she should speak Ukrainian, when we started to speak Ukrainian, she was replying in russian! We do not want to be communicated in russian language, we did not pay to stay at the hotel to hear Russian when we did not ask for it! Very upsetting that you hire people without a knowledge and just put random flags instead of them speaking the language. *** Please explain to the staff that it is important to reply in the language in which customer is communicating or at least in English. Thank you 🙏🏻 * Service during the breakfast and housekeeping. All the kitchen, service and housekeeping teams were super friendly, very nice 👍🏻👍🏻👍🏻 Special thanks to Roxolana & Halyna Pashinska for their incredible personal touch. * Hotel Room The room was clean, however had this horrible smell from the bathroom canalization. Each time we had to open the windows to be able to stay in the room. We were a bit busy and didn’t have time to deal with the room changes, however please do something about it. It is very very bad. * Food. Food is great, however we stayed since July 23d until August 6th and we could not eat the breakfast anymore, it is not changing at all 😅. If we knew we would book the rooms without breakfast and eat elsewhere. Water. There was no water in the room, which is a bit different from other hotels we stayed at. I hope this comments will help you to improve the experience of your guests.

We stayed for 3 nights, 4 days. Our reason for staying was that we were attending Lewis Capaldi at the O2 (just opposite!) Prior to arrival, I had asked if they offered anything additional for my partner’s birthday. I received an email back quite promptly that I could purchase a bottle of bubbles or a cheesecake. I opted for the bubbles and asked for this to be in the room on arrival. Before we arrived, we received a notification through the Bonvoy app that our room was ready. On arrival, this was not the case. We waited for an additional 20 minutes or so, and the reception staff were very friendly and went through the city map with us. The room was spacious enough, and included a nice welcome message - though my partners birthday was not mentioned (something we had in previously hotels - so maybe something to consider?) Unfortunately the bottle of bubbles was not in the room, which was a little disappointing. Reception kindly allowed me to borrow a EUxUK adaptor. Once I had got back to the room, a member of reception had bought the bottle up. However, I was not there which ruined the surprise and whole reason I had done it. We decided to eat at the hotel restaurant. The food was okay, but the service was poor and inattentive. Before the concert, we had asked about access. We were told the hotel had a special entrance, and we’re given the necessary stickers to gain access - something we should’ve been asked & given on check-in? After the concert, we returned for a few drinks in the bar. The bar appeared to have a mixture of guests and non-guests, which was perfectly fine. However, the service was very poor. The bartenders prioritised Czech nationals and females, rather than adopting a ‘who’s next’ approach. This was also clear when table service was given to native Czechs, and not ourselves. The beds were pretty hard, though I would put this down to them being new and unavoidable. All in all, I would return if I were to be visiting a concert back to the O2. The hotel is outside of the city, but the metro is only 12 minutes away - the metro is incredibly good and extremely easy to use so this posed no issue at all.

A friend I spent 4 nights at this hotel whilst visiting another friend and seeing the sights in Prague. In terms of location, the hotel is a little out of the main centre (15 min walk approx). However it still feels very central due to how large Prague is and sprawls out. The hotel is not dated but doesn’t seem particularly modern either. It has a very simplistic feel. Staff are polite in the reception upon arrival. It has a very small lobby area with seating, vending machines and toilets hidden away. This area could get crowded easily. The rooms themselves are basic. They are clean and tidy, have decent beds, a small desk and a wardrobe. Numerous charging sockets are available which is nice and there is a TV. Unfortunately, there is no safe or mini fridge which did feel like a small hindrance. The bathroom is not spacious but is once again clean and tidy. Towels are replenished daily and small toiletries are provided. The hotel offers breakfast which was included within our booking. The breakfast is very basic. Cereals, fruit, yoghurt, ham, cheese and some boiled eggs is all it has to offer. However, the coffee and drinks machines were in good working order and the staff worked hard. Overall, this hotel offers a simple, easy and affordable stay in Prague. You get what you pay for but I was satisfied with the overall value. The additions of a safe, mini fridge and a more comprehensive breakfast would pay dividends though.

My spouse, my friends, and I stayed 2 nights for Canada Day weekend at Mama Shelter prague. It's in a great location, short transit to old Town Prague with multiple ways of getting there. Bolt, scooters, tram, or even walking works as well. Staff was friendly, except for when we got back to our hotel room on Saturday night. The door was left open by house keeping and luckily nothing was stolen. A woman staff member at the front didn't believe what I told her, so we showed her and said something would be done about it. Upon checking out, there were no notes, and nothing was done. So definitely a lack of professionalism by the night staff. Breakfast was excellent with alot of choices. It's a buffet and is open from 7am to 1030am most days. Food was fresh and 0 issues. The room was clean and spacious. King size bed was comfortable, the air conditioning was okay, but could've been better. 2 TVs and 2 bathrooms. So it was a comfortable stay for us. Overall, definitely worth the money you pay to have everything included. I still believe the hotel parking should be included into the price like in North America.

Amazing hotel , friendly and polite staffs , nice location , very close to old town center . The breakfast was amazing . The room is very nice , wonderful sheets , love the lighting in the bathroom and the huge double mirror .

Great hotel! We checked in right at 8pm and the receptionist was so nice to stay past closing to get us checked in. We stayed four nights and on the second day we noticed that our sink was leaking water everywhere. We called reception and they immediately came u pro look at the situation and moved us to another room. It was a nicer room which was great but we appreciated how quickly they resolved the problem. The beds were super comfortable and the shower was great. We also liked that there was a fridge and the AC. The location is great because there’s cheaper food places around the hotel but it’s like a 20 minute walk to the main square. Overall we loved this hotel and totally recommend it especially with the price.

I had the pleasure of staying at this fantastic hotel. From the moment I arrived, I was greeted by a professional and friendly staff, they were providing me with valuable information about the local area and suggesting great places to visit. One of the highlights of my stay was the hotel bar, where I enjoyed delicious coffee. I was also impressed by the cleanliness of the rooms. I look forward to returning in the future. :-)

Ein sehr schönes Haus. Die Zimmer sind etwas kleiner, aber es gibt ein Fenster zum Innenhof. Leider quietschen die Türen aller Apartments, sehr unangenehm/laut. Warum dieses Problem nicht behoben (einfach mit Öl die Mechanik einschmieren) wird ist mir ein Rätsel.

They did it again! Top organization of my event. Event manager Dagmar Vlkova is real professional. Apart of fantastic organization of the event, hotel itself is really very good in all - nice clean rooms, delicious fresh breakfast and perfect helpful service.

The hotel is located quite far from the center, about 20 minutes by tram, but the tram stop is nearby, so getting to the center is not a problem. The hotel has a parking lot where you can leave your car for 15 euros (currently free). The rooms are new, spacious and quite clean. It's a pity that there are no disposable slippers. There are sets for making tea and coffee, a kitchenette with an oven and stove.