Hotel 3 Bintang di Romulus

Staff very co-operative .Clean and decent place Breakfast was good .Very good complementary shuttle service from airport to hotel .

Sangat besar, ruang lobi dan ruang makan kelihatan sangat bagus...tetapi bilik itu berbau agak lucu seperti ada acuan. Juga langsir di bilik saya sangat ricih jadi jika dirasakan semua orang boleh melihat ke dalam bilik. Banyak pilihan sarapan pagi, dan ia adalah sarapan panas. Tidak mengerikan juga bukan yang terbaik.

During my recent layover in Detroit, I had the pleasure of staying at the Delta Detroit Airport Hotel. From the moment I arrived, the efficiency and warmth of the staff stood out. The rooms were modern, well-maintained, and equipped with all the amenities a traveler could hope for. Given its proximity to the airport, I was pleasantly surprised by how quiet my room was. The hotel's dining options were both convenient and tasty, perfect for those on the go. For travelers seeking a seamless and comfortable experience near Detroit Airport, I'd highly recommend the Delta Detroit Airport Hotel.

Convenient location near Airport and Shuttle option available. One night stay for business. Check-in was easy, parking available, friendly service, quiet hotel. The facilities felt old and outdated, noisy AC and old TV. No restaurant, they seem to be working on opening one.

Hotel ini agak lama dan kemudahan di dalamnya agak lama. Saya melihat ramai keluarga keluar pada hujung minggu. Tidur malam agak bising dan sering ada kanak-kanak berlari. Keseluruhannya

We stay at Marriotts all the time and check in with Alicia was the best ever. She was so helpful, informative and personable. Her great personality shines through. Brittany at the bistro was top notch also. Parking was easy and room was very comfortable!

No indication when I booked that the hotel lobby, Hotel restaurant, pool, workout room is all under renovation. The executive lounge is open and the rooms are adequate nothing special. I was told by the front desk staff that I could use the pool to nearby Sheraton which is owned by the same company I got there and they didn't know anything about it It turned into a fiasco and I was not able to use the pool. I did get some Marriott points for my inconvenience. The bar is open limited seating restaurants open and the furniture in there is torn up and old foods tolerable. Shuttle services adequate. They will take you to nearby restaurants but there are not many choices there's one good Italian restaurant in the area and that's it. I checked on the app I'd like to have the room cleaned, never happened...Trash bags and glasses littered the hallways for the two days I was there never collected.

Hotel ini terletak di seberang jalan dari syarikat penyewaan kereta. Ia mengambil masa 5 minit berjalan kaki ke syarikat kereta sewa. Hotel ini tidak mempunyai sarapan pagi, terdapat McDonald's di sekitar, dan terdapat kedai serbaneka di dalam stesen minyak.

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

Staff was very friendly and accommodating. I arrived mid-morning after getting next to no sleep on the plane the night before. They comped me a late breakfast and allowed me early check-in, where they put me in a corner room on the top floor - away from everything so I could get a nap. I had dinner there both nights at the bar. The bar wasn’t much - certainly not fancy, but the staff was delightful and friendly. I’m not what you’d call a “foodie,” but the meals were quite tasty and ample. The room was clean and appeared new. The price was very reasonable. I would definitely recommend this hotel!!!