"Good afternoon! I'm writing to explain what happened today. We booked two rooms and an apartment through the same company. An emergency operation was required for the person who rented the apartment. This person is the sister of someone staying in one of the rooms at this hostel (Boutique La Española in Rota) and the daughter of the guests in the other room. We sent reports documenting the situation, but they refused to issue a refund, keeping the full amount. I find it extremely unacceptable that they would consider the need for close relatives to have a vacation given the circumstances and refuse to take responsibility for something so urgent. I hope my comment will make others think twice before booking this place."

"I was really worried about our holiday after reading previous reviews so I thought I should reassure people who have booked. The hotel is big, there’s a big pool and plenty of sun beds. A lifeguard regularly comes round and checks if they are being used and if not they’ll put a note on which you can remove if you’re there but otherwise your things will be removed for you to collect if you’ve been gone for over an hour. This is actually a really good way to make sure those who need a sun bed get one. The rooms are big and clean with air con. The safe costs €3 a day. In the all inclusive is breakfast, lunch and dinner as well as crisps and some pots of ice cream. You can buy other ice creams and cocktails or upgrade to imperial all inclusive for €45 a day. The meals were fine - lots and lots of choice. Always a lot of fish and meat, breads, always pasta (which can be plain) and pizza. It was all fine but became a bit dull as the week went on but as I had a fussy eater I was just glad there was always something simple for him to have. The beach nearby is beautiful but there aren’t sun beds or parasols to hire there so the hotel is missing a trick not hiring them out but all the Spanish guests seem to bring their own with them. It is a Spanish resort although we met lots of British guests too. The staff are amazing and are brilliant at trying to translate our needs. Practice a few simple phrases and please and thank you as I think British people forget it’s an ‘us problem’ that we’re in a different country and don’t speak the language. Location wise it is very remote and other than the beach there’s not much around. We found a pizzeria a 15 min walk away which was ok. The restaurant on the beach didn’t have good service and forgot half our meals. The Naos restaurant by the beach on the edge of the hotel was good but if you’re after a bit more to get out to or eat out then you’ll need transport. A lot of people cycle. A lovely, relaxing holiday which I was pleasantly surprised about."

"Was referred here by Navy Lodge because they were booked. Clean, simple rooms for 50 euro. There is street parking or a dirt lot about a block away. I'll give this place 3.5 stars because walls are thin and it can get noisy, especially street noise in the morning. "

"Ad said free parking, but turned out street parking. Had to park 1km away. Hotel has no provided parking."

"A great place to relax. The surrounding towns are beautiful. The hotel food was very good and the waitstaff's service was excellent."

"Great place with a wonderful view and a beautiful sunset to make your memories that last a lifetime. Well recommended to stay here when you come to Rota."

"Located next to the beach. Easy to access and reach its location. Great atmosphere within the hotel. Rooms were ample, clean and we had views to the swim up pool and beach. Good value for money considering the time of year we went. Was quiet as no traffic in the area. Service provided by staff members was brilliant especially Marcel and Virginia during breakfast and lunch always with a smile and good vibes. Ana who had been recently placed at the pool bar was great and although she had no prior experience in cocktails she made the best mojitos and san Francisco. Roberto from the kitchen was very helpful when crabclaws were served and needed opening. The best paellas were from Antonio. From the seafood, meat and black rice ones. He is spot one in making them. Highly recommend able."

"We probably didn’t get a full experience as we only stayed one night and the weather was atrocious"

"Courses, food, location, accommodation and staff were excellent. The only criticism I had were the opalescent glass toilet doors."