Hotel 3 Bintang di Saint-Ouen

I have booked the reservation for one night with my baby(1 year). When I came to reception Steve ( aggressive and disgruntled employee) has met us. 1.Firstly, in ultimatum form he told me that the prise will be 4 euros more as it was reserved. I was a little bit chocked but said ok. Then he told me that I should pay this 4 euros now,immediately. I asked to do it in the morning as it was midnight and I was with little baby. He told - right now. I payed. Then he noted something in his computer very long time, during this serving other guests. At last he gave me the key. 2.And I asked about the bed for the baby. He told that he is not going to bring it right now for me. It’s France and no one in France will not. I asked him - is it his rule or it’s official ? He started to shout and scold me as a student that I had to book a hotel in advance. Little remarks : it’s midnight,I’m with the baby on my hands and I have PAYED! I checked up the room and it was 2 different beds-for me and 1 year old baby.. in what way can i sleep there??! 3. Then he told me -if you don’t like my rules I am cancelling your reservation, get out to another hotel.I don’t care.. what??! I asked to call manager.He refused telling that it is he who is managering this night. I asked the coordinations of manager -he refused. Again : midnight,I’m with the baby in the in the suburbs of Paris, in front of me agressive abuser who has cancelled my ! PAYED! reservation… 4. I started to cry as because the situation was hopeless, I think it was his purpose.. then he told - ok, I will give you room with one bed. Nothing to do, I had no chance. What does it mean one bed-it’s 2 beds together. My baby felt down from this bed during the night.. 5. When I took the key and asked his name,he told me -Steve and then added that he is working fo 20 years here and doesn’t care what I’m thinking about him.. I was totally choked.I was destroyed for all night in this nightmare hotel. When I started to analyse the situation i had only one explanation -I have booked the hotel from the RUSSIAN account, however I live in Paris long time. I think it’s the only explication such disgusting behaviour with me and my baby. Conclusion :of course, I don’t recommend you this place. Especially, if you have Russian name or surname. It doesn’t cost the money and your nervous system..

I stayed one night on my own, first the positives: room was clean, bed was comfy, didn’t have any noise overnight, the rate is cheap. But, I had some issues. The bathroom (only that for some reason, not the room at all) smelled very strongly of cigarette smoke. The bed side light on one side was broken - no problem as I just slept in the other bed, but would have been a pain if I stayed with my husband as we both like to read in bed. Also as others have said they area isn’t that great, but I was visiting a friend who lived locally so that couldn’t be helped. For me the most frustrating thing was the service. It took 30 minutes to check in, and there were only four people in the queue ahead of me. It was really frustrating. It looked like maybe the systems were slow and also maybe the guests ahead of me had some tricky requests, but 30 mins to wait was just too long. Also I left my phone charger, and the next day emailed the address from my reservation confirmation - I was told it was fine to just go to the reception. Which I did, but they couldn’t find it. I was told I was too late as the cleaning staff had gone home and to come back on Monday (this was a Friday and we left Paris the next morning - I had moved to a different hotel by then). I’m sure they’re not the only hotel to have this system, and possibly the cleaning staff hadn’t found or stored it - but it seems to me a really basic thing to ask cleaning staff to put any found items somewhere accessible so that front office staff can quickly retrieve it for guests that come back to collect forgotten belongings. All of us will be travelers with limited time, and I think it would make sense as a simple way to offer a better customer experience. Also, the head office which received my email could have simply passed on my request so that it was received in time, before the cleaning staff staff left, or let me know that I had go before a certain time. I know it was my responsibility in leaving it, but after taking time out of a short Paris trip to go back to the hotel, it was so frustrating to be told that it could not be found and to come back after the weeked.

Top! Hôtel très propre, agréable, très bien équipé, jusqu'au lave vaisselle ! Le personnel est très accueillant, disponible et souriant. La literie est de bonne qualité. Bien situé, nombreux commerces et restaurants aux alentours. Belle expérience,je reviendrai

***. Hay bales in the lobby says it all about this Hotel. However nice, helpful staff.

This hotel is well located near the Montmartre quarter and close to line M13 - Garibaldi. It's a perfect place to visit the city. They have a garage to park the car, the rooms are clean, modern, comfortable,... The staff is 'medium'-friendly. The breakfast can be very busy and hard to find a free tabel if you are with a family. One minus: when i booked, it was clearly stated that breafast was included, but the manager wanted us to pay additionally. This was not okay!

I came to Paris for my 20th birthday, and choosing this hotel was the best decision! The stay was wonderful from the moment I stepped inside the hotel, Tiifo was spectacular, he welcomed me and my partner like in no other place and made our stay unforgettable, Christopher from reception was polite, professional and very helpful. Jana from the restaurant was amazing, very attentive and friendly. Thank you so much Tiifo and the rest for this fantastic experience and the memories made here.

The customer service was inefficient, example I stayed various days there, onetime the ar conditioning and bar fridge were not working, asked twice the customer service but didn't do anything!? More the administrative department of the hotel was bad too cause they did not make a commercial discount knowing than spent a lot of money in this hotel. The infrastructure of hotel is really good except no big sign exterior to indicate the hotel! Really well located but really poor service of the hotel attendance, poorly trained staff ! Do not deserve 4 stars ! Really bad customer service ! I do not recommend and won't be back at the Tribe Hotel of Saint Ouen