Hotel berhampiran Google, San Francisco

My favorite place to stay in San Francisco. Always great.

Overall good Pros 1.location 2. Good for family 3. Hygiene Cons 1. Wifi speed was very very slow. So if you want internet from hotel this is not the place

酒店很新，佈置很新穎。門卡是圓形的木牌。早餐很豐盛。房間就可以看到大橋。酒店服務人員很熱情，最後一天還免費送我們到租車的地方。

Lovely quaint hotel that feels like it has some history. The renovations are modern with a comfy bed, pristine sheets and plush towels. The upgrade did a good job of keeping to original aesthetics and respecting the classic building. The location is a minute walk to Union Square and next to other bigger chain hotels. The staff were all very friendly especially the check-in with Vivian! Her friendly welcome and 5 star customer service after a long flight in was greatly appreciated! Comes with coffee and pastries in the morning in the lobby area before you start your day exploring the city. Will stay here again upon my return to SF.

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..

Overall a good stay, really near to the airport. There's even a free transit shuttle which is great. Took the king room, clean and a pretty nice & clean space. Amenities can improve though, there's no kettle, but a coffee pot. If you need hot water, you have to deal with the coffee taste. Also, there's no general lights control; you'd have to turn them on individually and it's hidden near the bulb. This needs to be indicated.

It is a clear and tidy hotel with no doubt. However, some of its staff were extremely rude. I went down to ask them if the hotel offered turndown services. The man starred at me then asked, in a highly disrespectful tone, “what do you mean by a turndown service?” Completely shocked that I would encounter such a question at a Nikko hotel, I could not say a word for like ten seconds while that man continued starring at me. How can I reason his behavior if not an intentional embarrassment?

Good, but a few things dampened my enthusiasm. One was a mystery stain on the sheets—we had to order new ones. Two was a random hair on the toilet before we even used it. Sus. Three was the broken TP roll holder that kept dumping the TP on the floor. And finally, the shower was that awful half-door variety that leads to water getting all over the floor because it splashes out, so every time I showered I’d end up stepping on a slippery, soggy floor. Bath mat soaked through. However, the rooms themselves were really nice otherwise. Big tv, blackout shades, comfortable mattress that was encased in a mattress cover (love this!!) Why every hotel doesn’t have a zippered mattress cover is beyond me, but it made me happy because it keeps things cleaner and less likely to have bedbugs. And none of those here! Yay! I also loved the drink lounge they had upstairs. There was a library area that had a wonderful ambiance and attentive waitstaff. The fact that California residents currently, at time of review, get access to a free valet parking and late checkout deal was what made me decide to stay here, and it was all that they promised. I also read that it was recently renovated, and they did an excellent job (other than the showers) because it kept that beautiful vintage look but upgraded everything that is necessary for comfort. I’d give them a second chance but I hope they fix the things I mentioned for next time—that would take my review up to a five.

Deposit $100. Parking $9 per day ( you can pay cash or they deduct from the deposit). Breakfast was good, but not much seats , you need to spend sometime to find a seat. Room is ok, the black hair was on the bathroom’s wall. My deposit still not returned to me (it’s been 5 days after check out).