Hotel berhampiran Robert Koch Gallery, San Francisco

Great stay at the FS as always. I must say that I was a little worried with all the recent press about SF and Market St in particular. I had not been to the city in years but I can report that the demise of SF has been greatly exaggerated. The FS as usual is a respite from the outside world. The beds are super comfy, the service is great, wonderful bar. The breakfast at MKT is pretty good, some items (corned beef hash) miss, but others (Migas) hit. Great value.

Good, but a few things dampened my enthusiasm. One was a mystery stain on the sheets—we had to order new ones. Two was a random hair on the toilet before we even used it. Sus. Three was the broken TP roll holder that kept dumping the TP on the floor. And finally, the shower was that awful half-door variety that leads to water getting all over the floor because it splashes out, so every time I showered I’d end up stepping on a slippery, soggy floor. Bath mat soaked through. However, the rooms themselves were really nice otherwise. Big tv, blackout shades, comfortable mattress that was encased in a mattress cover (love this!!) Why every hotel doesn’t have a zippered mattress cover is beyond me, but it made me happy because it keeps things cleaner and less likely to have bedbugs. And none of those here! Yay! I also loved the drink lounge they had upstairs. There was a library area that had a wonderful ambiance and attentive waitstaff. The fact that California residents currently, at time of review, get access to a free valet parking and late checkout deal was what made me decide to stay here, and it was all that they promised. I also read that it was recently renovated, and they did an excellent job (other than the showers) because it kept that beautiful vintage look but upgraded everything that is necessary for comfort. I’d give them a second chance but I hope they fix the things I mentioned for next time—that would take my review up to a five.

It is a clear and tidy hotel with no doubt. However, some of its staff were extremely rude. I went down to ask them if the hotel offered turndown services. The man starred at me then asked, in a highly disrespectful tone, “what do you mean by a turndown service?” Completely shocked that I would encounter such a question at a Nikko hotel, I could not say a word for like ten seconds while that man continued starring at me. How can I reason his behavior if not an intentional embarrassment?

The elevator is broken which is a terrible condition to the hotel The service is good However phone does not work can’t even talk to concierge General room is clean , overall good for a night stay

Beautiful old hotel right in downtown Financial District area. Lots of downtown shopping, stores, high end fashion and general stores. Hotel breakfast available for purchase was delicious but pricey. Lunch options would be great. Front desk and concierge were both friendly. Microwave and colder fridge/ better air circulation in room would have been nice.

Great boutique hotel which is about 3-5mins walk to Union Square, and a good 300m radius to various broad spectrum of lovely restaurants. Hotel is well curated and designed. Lovely lobby, amicable service.

Overall good Pros 1.location 2. Good for family 3. Hygiene Cons 1. Wifi speed was very very slow. So if you want internet from hotel this is not the place

Was here for holiday, chose this location as heard it is one of the safer areas. It was too bad, just that opposite the park there are quite of bit of homeless people sleeping. Location was alright, was accessible to Fisherman wharf, Golden Gate (took Lyft all the way). Around $10 to $25 per trip. Service was quite good, the staff was friendly and helpful. Even the cleaning staff was cheerful and greeted everyone. However for the room, it was not the best, not what i would expect of Hilton having frequent the brand in other countries. Unlucky as got one of the un-renovated rooms. Room was outdated. The shower is a one way, so you can't control the flow of the water. There isn't even a sink stopper to fill the tub. Overall because of the room, wasn't the best for me.

Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good Service good

I want to share my recent experience at this hotel, which I regretfully cannot recommend. The hotel has an attractive location but is marred by a lack of basic amenities and poor customer service. During our six-night stay, we discovered on the second morning that there was no hot water. We informed the receptionist, Andy, but were met with a dismissive and rude attitude. We were informed that there would be no hot water for the rest of the day, and this lack of basic amenities was for a total of three days of the six days of our stay. Please note that according to California Civil Code §1940.2, it is the responsibility of the hotel to provide and maintain hot and cold running water for guests. To make matters worse, when we requested to check out early due to this issue, we were offered no refunds as our stay was prepaid on expedia. Expedia told us that the property was to decide while the property said it was expedia.. As I am a hotelier myself, I know it is the hotel’s call in the end. We were offered a shower facility in a separate building which was very inconvenient as we had to walk out of our building and take elevators to get there.. This was not a suitable alternative to the basic amenity that we had paid for. To add insult to injury, at time of check out, Andy offered us only $80 as a refund on a reservation worth over $1500, what a humiliating act, we could not believe it! Better not to offer anything, because really it is a shame to offer this to people.. We were one of the many customers to complain, and we saw that the receptionists had no sympathy towards anyone.. Yes, all businesses are there to make money, but not like this. What they did is close to stealing from someone! I cannot recommend this hotel to other travelers, and I will continue to write on other platforms to warn people..