Cari Hotel Indah di Chitose

"We had a wonderful stay at Portom International Hokkaido and wouldn’t hesitate to stay here again. The hotel feels very new and modern, and everything was exceptionally clean and well maintained. The onsen was one of our favourite parts of the stay. It was beautifully designed, peaceful, and a great way to relax after a long day. We also appreciated having access to a well-equipped gym, which was spotless and had everything needed for a good workout. The room amenities were surprisingly comprehensive. It wasn’t just the usual toiletries—they even provided thoughtful extras like air freshener, onsen pj, actual pj, bedroom slippers which made the stay feel extra comfortable and convenient. Overall, the service, cleanliness, and quality of the facilities really stood out. Portom International Hokkaido made our trip even more enjoyable, and we’d happily recommend it to anyone looking for a comfortable and premium stay near the airport."

"The hotel is conveniently located near JR Chitose Station, just two stops from New Chitose Airport (CTS). It is less than a minute's walk to the hotel. The room size is modest, as is typical for the price point(i booked early), but the bathroom is more spacious than average. A selection of pillows is available in the lobby for guests to choose from. Guests are required to use the self-check-in machine."

"The location is convenient, ideal for catching early morning flights, but the hotel entrance can be a little complicated due to a lack of signage. The rooms are clean and a suitable size, allowing for large suitcases to be opened. The staff provides excellent service. The breakfast offers a variety of choices and is tasty, and complimentary access to the onsen is included with hotel room reservations."

"Love this hotel. It was clean and easy to find. A bit near the train station, there’s a 7-11 right across the street, near the bus stop as well. Uber is like 1 minute away. Love the room amenities and toiletries."

"I arrived very early after taking an overnight flight. I asked the front desk if it was possible to check in earlier and mentioned that I was willing to pay an additional fee if needed. However, the front desk staff repeatedly told me that early check-in was not possible, and the tone was not very friendly. As a result, I had to wait until 3 p.m. while feeling very tired. The hotel room itself was clean and tidy, and all the necessary amenities were provided. I also had a very comfortable sleep that night."

"Food was great. Very relaxing time. One thing that was annoying. We wanted to use the free shuttle to Chitose Station the day after we left because we were staying in the area for one more night. It would have been no problem to use the shuttle the day we checked out. The staff explained to us that this is not possible. The staff came even up with excuses that the shuttle is fully booked even though all guests arrived with their own car. No good customer service for a hefty price tag this hotel charges."

"The hotel room was clean, comfortable, and the hotel is located near the train station in the quieter Chitose area, which made for a relaxing stay. The staff were friendly, helpful, and provided great room service. One of the biggest highlights was the convenient airport transportation, especially a huge relief when we had to manage our suitcases in the snow. There is also a shopping mall near the hotel, along with a large shoe plaza offering many options at reasonable prices. The staff there were incredibly kind and provided excellent service, making the experience even more enjoyable."

"The Good: - Room is big (enough for 3 person). - Toilet & Bathroom are Separated. - Have Stove, Microwave oven, utensils, etc. - Easy to rent car as there are many car rental shops nearby. - only 1 station from airport. The Bad: - No people stationed after office hours. Need to use tablet at reception to talk to a ”Cloud Receptionist” thru' web call. - Their speaking English is not bad but thru' web calls is not exactly clear. - The door safety guard lock is already broken (see picture) when we arrived. Reported to the ”Cloud Receptionist” but he is not able to help after having difficulties explaining to them especially the web cam is not working when I call. Unable to show them the photos. They asked me to email the photos to them but their email inbox is full & got delivery failure. After a long waste of time & knowing they are unable to help (they try to), we just forget it. Hoping that the PIN of our room door is not known by others as it is the only security that lock the door. - There is a step just before the ”beds” (which are just mattresses on the floor) caused many tripping. - No shops nearby that can buy food. The walk from Minami Chitose station is ok about less than 10mins but the ground is a bit uneven & empty at night. Not easy if luggage is big & alone."

"Exceptional Private Onsen & Hokkaido Flavors. Overall Impression: A perfect blend of convenience and cozy. Despite the bustling atmosphere and classic, dark decor, the private onsen and dining experience make this a standout choice in the area. Hightlights: The room: Spacious with beautiful wooden floors and a private outdoor onsen. Soaking in the heat while snow falls is pure magic. Features like the ”His&Her” sinks and an in-room massage chair make our stay more comfortable. All complimentary in the room adds a thoughful touch. Dining: The buffet offers and impressive variety of local dishes alongside beautifully plated mains. Even when busy, the staff sustematically managed the seating, ensuring we enjoyed the stunning winter views comfortably. The Hokkaido cheese pizza and dessert are absolute must-tries. Location and Service: Perfectly situated in the heart of the sightseeing district, with famous sweet shop right nearby. The complimentary valet parking and polight, perfessional staff made our stay seamless. Observations: Atmosphere: The common areas can feel a bit crowded due to its popularity. Design: The room interiors are a bit outdated and lean toward very dark tones, and notably, Netflix is not available on the in-room TV. Note: Windows are fixed; ventilation is managed via the onsen balcony door. Verdict: Highly recommended for foodies and onsen lovers who want to be the center of the action."

"The service is excellent! The room is very comfortable and we enjoyed the room onsen bath and massage chair in our room. The food is fabulous too, I really enjoy the French dinner and the Japanese breakfast. It was a quiet and wonderful experience in Lake Villa Suimeikaku and we'll come back again."